What users are saying about
1 Ratings
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Score 7 out of 100
40 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
SAP Business ByDesign
Customer data management / contact management
Contactability
6.0
SAP Business ByDesign
Workflow management
Contactability
7.0
SAP Business ByDesign
Territory management
Contactability
7.0
SAP Business ByDesign
Opportunity management
Contactability
7.0
SAP Business ByDesign
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
SAP Business ByDesign
Contract management
Contactability
5.0
SAP Business ByDesign
Quote & order management
Contactability
6.0
SAP Business ByDesign
Interaction tracking
Contactability
7.0
SAP Business ByDesign
Channel / partner relationship management
Contactability
6.0
SAP Business ByDesign

Customer Service & Support

Contactability
4.3
SAP Business ByDesign
Case management
Contactability
4.0
SAP Business ByDesign
Call center management
Contactability
5.0
SAP Business ByDesign
Help desk management
Contactability
4.0
SAP Business ByDesign

Marketing Automation

Contactability
6.0
SAP Business ByDesign
Lead management
Contactability
6.0
SAP Business ByDesign
Email marketing
Contactability
6.0
SAP Business ByDesign

CRM Project Management

Contactability
6.7
SAP Business ByDesign
Task management
Contactability
6.0
SAP Business ByDesign
Billing and invoicing management
Contactability
7.0
SAP Business ByDesign
Reporting
Contactability
7.0
SAP Business ByDesign

CRM Reporting & Analytics

Contactability
6.3
SAP Business ByDesign
Forecasting
Contactability
6.0
SAP Business ByDesign
Pipeline visualization
Contactability
7.0
SAP Business ByDesign
Customizable reports
Contactability
6.0
SAP Business ByDesign

Customization

Contactability
7.0
SAP Business ByDesign
9.0
Custom fields
Contactability
7.0
SAP Business ByDesign
Custom objects
Contactability
8.0
SAP Business ByDesign
Scripting environment
Contactability
6.0
SAP Business ByDesign
API for custom integration
Contactability
SAP Business ByDesign
9.0
Plug-ins
Contactability
SAP Business ByDesign
9.0

Security

Contactability
6.5
SAP Business ByDesign
9.3
Single sign-on capability
Contactability
7.0
SAP Business ByDesign
9.0
Role-based user permissions
Contactability
6.0
SAP Business ByDesign
9.5

Social CRM

Contactability
7.0
SAP Business ByDesign
Social data
Contactability
6.0
SAP Business ByDesign
Social engagement
Contactability
8.0
SAP Business ByDesign

Integrations with 3rd-party Software

Contactability
7.0
SAP Business ByDesign
Marketing automation
Contactability
6.0
SAP Business ByDesign
Compensation management
Contactability
8.0
SAP Business ByDesign

Platform

Contactability
6.0
SAP Business ByDesign
Mobile access
Contactability
6.0
SAP Business ByDesign

Payroll Management

Contactability
SAP Business ByDesign
8.4
Benefit plan administration
Contactability
SAP Business ByDesign
4.5
Direct deposit files
Contactability
SAP Business ByDesign
9.1
Salary revision and increment management
Contactability
SAP Business ByDesign
10.0
Reimbursement management
Contactability
SAP Business ByDesign
10.0

Reporting & Analytics

Contactability
SAP Business ByDesign
9.0
Dashboards
Contactability
SAP Business ByDesign
8.6
Standard reports
Contactability
SAP Business ByDesign
9.0
Custom reports
Contactability
SAP Business ByDesign
9.5

General Ledger and Configurable Accounting

Contactability
SAP Business ByDesign
8.6
Accounts payable
Contactability
SAP Business ByDesign
9.0
Accounts receivable
Contactability
SAP Business ByDesign
9.0
Global Financial Support
Contactability
SAP Business ByDesign
9.0
Primary and Secondary Ledgers
Contactability
SAP Business ByDesign
9.0
Intercompany Accounting
Contactability
SAP Business ByDesign
8.5
Localizations
Contactability
SAP Business ByDesign
8.1
Journals and Reconciliations
Contactability
SAP Business ByDesign
8.5
Enterprise Accounting
Contactability
SAP Business ByDesign
9.0
Configurable Accounting
Contactability
SAP Business ByDesign
9.0
Centralized Rules Framework
Contactability
SAP Business ByDesign
8.0
Standardized Processes
Contactability
SAP Business ByDesign
8.0

Inventory Management

Contactability
SAP Business ByDesign
9.0
Inventory tracking
Contactability
SAP Business ByDesign
9.0
Automatic reordering
Contactability
SAP Business ByDesign
10.0
Location management
Contactability
SAP Business ByDesign
8.0
Manufacturing module
Contactability
SAP Business ByDesign
9.0

Order Management

Contactability
SAP Business ByDesign
8.4
Pricing
Contactability
SAP Business ByDesign
9.0
Order entry
Contactability
SAP Business ByDesign
9.0
Credit card processing
Contactability
SAP Business ByDesign
4.5
Cost of goods sold
Contactability
SAP Business ByDesign
9.0
Order Orchestration
Contactability
SAP Business ByDesign
9.0
End-to-end order visibility
Contactability
SAP Business ByDesign
10.0
Order exception Resolution
Contactability
SAP Business ByDesign
8.0

Subledger and Financial Process

Contactability
SAP Business ByDesign
9.1
Automated Invoice Processing
Contactability
SAP Business ByDesign
9.0
Shared Services Payments
Contactability
SAP Business ByDesign
9.0
Billings Management
Contactability
SAP Business ByDesign
8.5
Customer Receipt Applications
Contactability
SAP Business ByDesign
9.0
Customer Collections
Contactability
SAP Business ByDesign
9.0
Revenue Recognition
Contactability
SAP Business ByDesign
9.0
Cash Management
Contactability
SAP Business ByDesign
9.0
Asset Management
Contactability
SAP Business ByDesign
9.0
Travel & Expense Management
Contactability
SAP Business ByDesign
10.0
Budgetary Control & Encumbrance Accounting
Contactability
SAP Business ByDesign
10.0
Period Close
Contactability
SAP Business ByDesign
9.0
Transactions Tax
Contactability
SAP Business ByDesign
8.0
Subledger Reconciliations
Contactability
SAP Business ByDesign
9.0

Project Financial Management

Contactability
SAP Business ByDesign
9.0
Budgeting and Forecasting
Contactability
SAP Business ByDesign
10.0
Project Costing
Contactability
SAP Business ByDesign
9.0
Cost Capture
Contactability
SAP Business ByDesign
9.0
Capital Project Management
Contactability
SAP Business ByDesign
9.0
Customer Invoicing
Contactability
SAP Business ByDesign
9.0
Customer Contract Compliance
Contactability
SAP Business ByDesign
8.0
Project Revenue Recognition
Contactability
SAP Business ByDesign
9.0
Project Financial Performance Analysis
Contactability
SAP Business ByDesign
9.0
Project Financials Dashboard
Contactability
SAP Business ByDesign
9.0
Real-time Financial Reporting
Contactability
SAP Business ByDesign
9.0
Embedded Business Intelligence
Contactability
SAP Business ByDesign
9.0
Project Planning Collaboration
Contactability
SAP Business ByDesign
9.0

Project Execution Management

Contactability
SAP Business ByDesign
8.3
Project Planning and Scheduling
Contactability
SAP Business ByDesign
9.0
Project Manager Dashboard
Contactability
SAP Business ByDesign
9.0
Resource Manager Dashboard
Contactability
SAP Business ByDesign
8.0
Task Insight for Project Managers
Contactability
SAP Business ByDesign
8.0
Project Manager Mobile Functionality
Contactability
SAP Business ByDesign
8.0
Team Member Task Collaboration
Contactability
SAP Business ByDesign
8.0
Real-Time Project Reporting
Contactability
SAP Business ByDesign
8.0

Grants Management

Contactability
SAP Business ByDesign
10.0
Award Lifecycle Management
Contactability
SAP Business ByDesign
10.0
Spending Control
Contactability
SAP Business ByDesign
10.0
Billing
Contactability
SAP Business ByDesign
10.0

Procurement

Contactability
SAP Business ByDesign
8.0
Sourcing Analysis
Contactability
SAP Business ByDesign
8.0
Bids Analyzed and Compared
Contactability
SAP Business ByDesign
8.0
Invoice Automated Matching
Contactability
SAP Business ByDesign
8.0
Requisitions-to-Purchase Orders Integrated
Contactability
SAP Business ByDesign
8.0
Spend Compliance Management
Contactability
SAP Business ByDesign
8.0
Supplier Management
Contactability
SAP Business ByDesign
8.0

Logistics

Contactability
SAP Business ByDesign
9.0
Inventory Visibility
Contactability
SAP Business ByDesign
9.0
Warehouse Workforce Management
Contactability
SAP Business ByDesign
9.0

Manufacturing

Contactability
SAP Business ByDesign
8.9
Production Process Design
Contactability
SAP Business ByDesign
9.0
Supply Chain Business Flows
Contactability
SAP Business ByDesign
9.0
Production Management
Contactability
SAP Business ByDesign
9.0
Contracted Manufacturing Management
Contactability
SAP Business ByDesign
10.0
Configuration Management
Contactability
SAP Business ByDesign
8.0
Work Definition
Contactability
SAP Business ByDesign
10.0
Work Execution
Contactability
SAP Business ByDesign
8.0
Advanced Fulfillment
Contactability
SAP Business ByDesign
8.0
Manufacturing Costs
Contactability
SAP Business ByDesign
9.0

Supply Chain

Contactability
SAP Business ByDesign
8.5
Forecasting
Contactability
SAP Business ByDesign
9.0
Inventory Planning
Contactability
SAP Business ByDesign
9.0
Multi-tier Supply Chain Planning
Contactability
SAP Business ByDesign
8.0
Performance Monitoring
Contactability
SAP Business ByDesign
8.0

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Contactability

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

Contactability

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Implementation Rating

Contactability

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Screenshots

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Contactability
7.0
SAP Business ByDesign
9.5

Likelihood to Renew

Contactability
SAP Business ByDesign
9.0

Usability

Contactability
SAP Business ByDesign
8.0

Support Rating

Contactability
SAP Business ByDesign
9.0

Implementation Rating

Contactability
SAP Business ByDesign
8.0

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