What users are saying about
1 Rating
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Score 7 out of 100
51 Ratings
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Score 8.1 out of 100

Feature Set Ratings

  • SAP Business ByDesign ranks higher in 2 feature sets: Customization, Security

Sales Force Automation

6.3

Contactability

63%

SAP Business ByDesign

Feature Set Not Supported
N/A
Contactability ranks higher in 9/9 features

Customer data management / contact management

6.0
60%
1 Rating
N/A
0 Ratings

Workflow management

7.0
70%
1 Rating
N/A
0 Ratings

Territory management

7.0
70%
1 Rating
N/A
0 Ratings

Opportunity management

7.0
70%
1 Rating
N/A
0 Ratings

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
N/A
0 Ratings

Contract management

5.0
50%
1 Rating
N/A
0 Ratings

Quote & order management

6.0
60%
1 Rating
N/A
0 Ratings

Interaction tracking

7.0
70%
1 Rating
N/A
0 Ratings

Channel / partner relationship management

6.0
60%
1 Rating
N/A
0 Ratings

Customer Service & Support

4.3

Contactability

43%

SAP Business ByDesign

Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features

Case management

4.0
40%
1 Rating
N/A
0 Ratings

Call center management

5.0
50%
1 Rating
N/A
0 Ratings

Help desk management

4.0
40%
1 Rating
N/A
0 Ratings

Marketing Automation

6.0

Contactability

60%

SAP Business ByDesign

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Lead management

6.0
60%
1 Rating
N/A
0 Ratings

Email marketing

6.0
60%
1 Rating
N/A
0 Ratings

CRM Project Management

6.7

Contactability

67%

SAP Business ByDesign

Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features

Task management

6.0
60%
1 Rating
N/A
0 Ratings

Billing and invoicing management

7.0
70%
1 Rating
N/A
0 Ratings

Reporting

7.0
70%
1 Rating
N/A
0 Ratings

CRM Reporting & Analytics

6.3

Contactability

63%

SAP Business ByDesign

Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features

Forecasting

6.0
60%
1 Rating
N/A
0 Ratings

Pipeline visualization

7.0
70%
1 Rating
N/A
0 Ratings

Customizable reports

6.0
60%
1 Rating
N/A
0 Ratings

Customization

7.0

Contactability

70%
9.2

SAP Business ByDesign

92%
Contactability ranks higher in 3/5 features

Custom fields

7.0
70%
1 Rating
N/A
0 Ratings

Custom objects

8.0
80%
1 Rating
N/A
0 Ratings

Scripting environment

6.0
60%
1 Rating
N/A
0 Ratings

API for custom integration

N/A
0 Ratings
9.2
92%
4 Ratings

Plug-ins

N/A
0 Ratings
9.2
92%
5 Ratings

Security

6.5

Contactability

65%
9.3

SAP Business ByDesign

93%
SAP Business ByDesign ranks higher in 2/2 features

Single sign-on capability

7.0
70%
1 Rating
9.0
90%
4 Ratings

Role-based user permissions

6.0
60%
1 Rating
9.6
96%
5 Ratings

Social CRM

7.0

Contactability

70%

SAP Business ByDesign

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Social data

6.0
60%
1 Rating
N/A
0 Ratings

Social engagement

8.0
80%
1 Rating
N/A
0 Ratings

Integrations with 3rd-party Software

7.0

Contactability

70%

SAP Business ByDesign

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Marketing automation

6.0
60%
1 Rating
N/A
0 Ratings

Compensation management

8.0
80%
1 Rating
N/A
0 Ratings

Platform

6.0

Contactability

60%

SAP Business ByDesign

Feature Set Not Supported
N/A
Contactability ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
N/A
0 Ratings

Payroll Management

Contactability

Feature Set Not Supported
N/A
8.4

SAP Business ByDesign

84%
SAP Business ByDesign ranks higher in 4/4 features

Benefit plan administration

N/A
0 Ratings
4.5
45%
1 Rating

Direct deposit files

N/A
0 Ratings
9.1
91%
1 Rating

Salary revision and increment management

N/A
0 Ratings
10.0
100%
2 Ratings

Reimbursement management

N/A
0 Ratings
10.0
100%
2 Ratings

Reporting & Analytics

Contactability

Feature Set Not Supported
N/A
9.2

SAP Business ByDesign

92%
SAP Business ByDesign ranks higher in 3/3 features

Dashboards

N/A
0 Ratings
8.8
88%
5 Ratings

Standard reports

N/A
0 Ratings
9.2
92%
5 Ratings

Custom reports

N/A
0 Ratings
9.6
96%
5 Ratings

General Ledger and Configurable Accounting

Contactability

Feature Set Not Supported
N/A
8.7

SAP Business ByDesign

87%
SAP Business ByDesign ranks higher in 11/11 features

Accounts payable

N/A
0 Ratings
9.2
92%
4 Ratings

Accounts receivable

N/A
0 Ratings
9.2
92%
4 Ratings

Global Financial Support

N/A
0 Ratings
9.2
92%
2 Ratings

Primary and Secondary Ledgers

N/A
0 Ratings
9.2
92%
2 Ratings

Intercompany Accounting

N/A
0 Ratings
8.8
88%
3 Ratings

Localizations

N/A
0 Ratings
8.4
84%
3 Ratings

Journals and Reconciliations

N/A
0 Ratings
8.8
88%
2 Ratings

Enterprise Accounting

N/A
0 Ratings
9.2
92%
3 Ratings

Configurable Accounting

N/A
0 Ratings
9.2
92%
2 Ratings

Centralized Rules Framework

N/A
0 Ratings
8.0
80%
1 Rating

Standardized Processes

N/A
0 Ratings
8.0
80%
1 Rating

Inventory Management

Contactability

Feature Set Not Supported
N/A
9.1

SAP Business ByDesign

91%
SAP Business ByDesign ranks higher in 4/4 features

Inventory tracking

N/A
0 Ratings
9.2
92%
4 Ratings

Automatic reordering

N/A
0 Ratings
10.0
100%
3 Ratings

Location management

N/A
0 Ratings
8.0
80%
3 Ratings

Manufacturing module

N/A
0 Ratings
9.0
90%
2 Ratings

Order Management

Contactability

Feature Set Not Supported
N/A
8.5

SAP Business ByDesign

85%
SAP Business ByDesign ranks higher in 7/7 features

Pricing

N/A
0 Ratings
9.2
92%
4 Ratings

Order entry

N/A
0 Ratings
9.2
92%
4 Ratings

Credit card processing

N/A
0 Ratings
4.5
45%
1 Rating

Cost of goods sold

N/A
0 Ratings
9.2
92%
4 Ratings

Order Orchestration

N/A
0 Ratings
9.2
92%
2 Ratings

End-to-end order visibility

N/A
0 Ratings
10.0
100%
2 Ratings

Order exception Resolution

N/A
0 Ratings
8.0
80%
2 Ratings

Subledger and Financial Process

Contactability

Feature Set Not Supported
N/A
9.2

SAP Business ByDesign

92%
SAP Business ByDesign ranks higher in 13/13 features

Automated Invoice Processing

N/A
0 Ratings
9.2
92%
2 Ratings

Shared Services Payments

N/A
0 Ratings
9.2
92%
2 Ratings

Billings Management

N/A
0 Ratings
8.8
88%
3 Ratings

Customer Receipt Applications

N/A
0 Ratings
9.2
92%
2 Ratings

Customer Collections

N/A
0 Ratings
9.2
92%
2 Ratings

Revenue Recognition

N/A
0 Ratings
9.2
92%
3 Ratings

Cash Management

N/A
0 Ratings
9.2
92%
2 Ratings

Asset Management

N/A
0 Ratings
9.2
92%
2 Ratings

Travel & Expense Management

N/A
0 Ratings
10.0
100%
2 Ratings

Budgetary Control & Encumbrance Accounting

N/A
0 Ratings
10.0
100%
1 Rating

Period Close

N/A
0 Ratings
9.2
92%
2 Ratings

Transactions Tax

N/A
0 Ratings
8.0
80%
1 Rating

Subledger Reconciliations

N/A
0 Ratings
9.2
92%
2 Ratings

Project Financial Management

Contactability

Feature Set Not Supported
N/A
9.2

SAP Business ByDesign

92%
SAP Business ByDesign ranks higher in 12/12 features

Budgeting and Forecasting

N/A
0 Ratings
10.0
100%
1 Rating

Project Costing

N/A
0 Ratings
9.2
92%
2 Ratings

Cost Capture

N/A
0 Ratings
9.2
92%
2 Ratings

Capital Project Management

N/A
0 Ratings
9.2
92%
2 Ratings

Customer Invoicing

N/A
0 Ratings
9.2
92%
2 Ratings

Customer Contract Compliance

N/A
0 Ratings
8.0
80%
1 Rating

Project Revenue Recognition

N/A
0 Ratings
9.2
92%
2 Ratings

Project Financial Performance Analysis

N/A
0 Ratings
9.2
92%
2 Ratings

Project Financials Dashboard

N/A
0 Ratings
9.2
92%
2 Ratings

Real-time Financial Reporting

N/A
0 Ratings
9.2
92%
2 Ratings

Embedded Business Intelligence

N/A
0 Ratings
9.2
92%
2 Ratings

Project Planning Collaboration

N/A
0 Ratings
9.2
92%
2 Ratings

Project Execution Management

Contactability

Feature Set Not Supported
N/A
8.3

SAP Business ByDesign

83%
SAP Business ByDesign ranks higher in 7/7 features

Project Planning and Scheduling

N/A
0 Ratings
9.2
92%
3 Ratings

Project Manager Dashboard

N/A
0 Ratings
9.2
92%
3 Ratings

Resource Manager Dashboard

N/A
0 Ratings
8.0
80%
2 Ratings

Task Insight for Project Managers

N/A
0 Ratings
8.0
80%
2 Ratings

Project Manager Mobile Functionality

N/A
0 Ratings
8.0
80%
2 Ratings

Team Member Task Collaboration

N/A
0 Ratings
8.0
80%
1 Rating

Real-Time Project Reporting

N/A
0 Ratings
8.0
80%
1 Rating

Grants Management

Contactability

Feature Set Not Supported
N/A
10.0

SAP Business ByDesign

100%
SAP Business ByDesign ranks higher in 3/3 features

Award Lifecycle Management

N/A
0 Ratings
10.0
100%
1 Rating

Spending Control

N/A
0 Ratings
10.0
100%
1 Rating

Billing

N/A
0 Ratings
10.0
100%
1 Rating

Procurement

Contactability

Feature Set Not Supported
N/A
8.0

SAP Business ByDesign

80%
SAP Business ByDesign ranks higher in 6/6 features

Sourcing Analysis

N/A
0 Ratings
8.0
80%
1 Rating

Bids Analyzed and Compared

N/A
0 Ratings
8.0
80%
1 Rating

Invoice Automated Matching

N/A
0 Ratings
8.0
80%
1 Rating

Requisitions-to-Purchase Orders Integrated

N/A
0 Ratings
8.0
80%
1 Rating

Spend Compliance Management

N/A
0 Ratings
8.0
80%
1 Rating

Supplier Management

N/A
0 Ratings
8.0
80%
1 Rating

Logistics

Contactability

Feature Set Not Supported
N/A
9.2

SAP Business ByDesign

92%
SAP Business ByDesign ranks higher in 2/2 features

Inventory Visibility

N/A
0 Ratings
9.2
92%
3 Ratings

Warehouse Workforce Management

N/A
0 Ratings
9.2
92%
2 Ratings

Manufacturing

Contactability

Feature Set Not Supported
N/A
9.0

SAP Business ByDesign

90%
SAP Business ByDesign ranks higher in 9/9 features

Production Process Design

N/A
0 Ratings
9.2
92%
3 Ratings

Supply Chain Business Flows

N/A
0 Ratings
9.2
92%
3 Ratings

Production Management

N/A
0 Ratings
9.2
92%
3 Ratings

Contracted Manufacturing Management

N/A
0 Ratings
10.0
100%
1 Rating

Configuration Management

N/A
0 Ratings
8.0
80%
2 Ratings

Work Definition

N/A
0 Ratings
10.0
100%
1 Rating

Work Execution

N/A
0 Ratings
8.0
80%
2 Ratings

Advanced Fulfillment

N/A
0 Ratings
8.0
80%
2 Ratings

Manufacturing Costs

N/A
0 Ratings
9.2
92%
3 Ratings

Supply Chain

Contactability

Feature Set Not Supported
N/A
8.6

SAP Business ByDesign

86%
SAP Business ByDesign ranks higher in 4/4 features

Forecasting

N/A
0 Ratings
9.2
92%
3 Ratings

Inventory Planning

N/A
0 Ratings
9.2
92%
3 Ratings

Multi-tier Supply Chain Planning

N/A
0 Ratings
8.0
80%
2 Ratings

Performance Monitoring

N/A
0 Ratings
8.0
80%
2 Ratings

Attribute Ratings

  • SAP Business ByDesign is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
9.6

SAP Business ByDesign

96%
7 Ratings

Likelihood to Renew

Contactability

N/A
0 Ratings
9.0

SAP Business ByDesign

90%
3 Ratings

Usability

Contactability

N/A
0 Ratings
8.0

SAP Business ByDesign

80%
1 Rating

Support Rating

Contactability

N/A
0 Ratings
9.0

SAP Business ByDesign

90%
2 Ratings

Implementation Rating

Contactability

N/A
0 Ratings
8.0

SAP Business ByDesign

80%
2 Ratings

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

Likelihood to Renew

Contactability

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

Contactability

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 2 answers
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Implementation Rating

Contactability

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 2 answers
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

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