Contactability vs SAP Business ByDesign

What users are saying about

Score 7 out of 10

Based on 1 reviews and ratings

Score 8.8 out of 10

Based on 40 reviews and ratings

Feature Rating Comparison

Contactability

SAP Business ByDesign

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Contactability

SAP Business ByDesign

Case management

Call center management

Help desk management

Contactability

SAP Business ByDesign

Lead management

Email marketing

Contactability

SAP Business ByDesign

Task management

Billing and invoicing management

Reporting

Contactability

SAP Business ByDesign

Forecasting

Pipeline visualization

Customizable reports

Contactability

SAP Business ByDesign

Custom fields

Custom objects

Scripting environment

API for custom integration

Plug-ins

Contactability

SAP Business ByDesign

Single sign-on capability

Role-based user permissions

Contactability

SAP Business ByDesign

Social data

Social engagement

Contactability

SAP Business ByDesign

Marketing automation

Compensation management

Contactability

SAP Business ByDesign

Mobile access

Contactability

SAP Business ByDesign

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

Contactability

SAP Business ByDesign

Dashboards

Standard reports

Custom reports

Contactability

SAP Business ByDesign

Accounts payable

Accounts receivable

Global Financial Support

Primary and Secondary Ledgers

Intercompany Accounting

Localizations

Journals and Reconciliations

Enterprise Accounting

Configurable Accounting

Centralized Rules Framework

Standardized Processes

Contactability

SAP Business ByDesign

Inventory tracking

Automatic reordering

Location management

Manufacturing module

Contactability

SAP Business ByDesign

Pricing

Order entry

Credit card processing

Cost of goods sold

Order Orchestration

End-to-end order visibility

Order exception Resolution

Contactability

SAP Business ByDesign

Automated Invoice Processing

Shared Services Payments

Billings Management

Customer Receipt Applications

Customer Collections

Revenue Recognition

Cash Management

Asset Management

Travel & Expense Management

Budgetary Control & Encumbrance Accounting

Period Close

Transactions Tax

Subledger Reconciliations

Contactability

SAP Business ByDesign

Budgeting and Forecasting

Project Costing

Cost Capture

Capital Project Management

Customer Invoicing

Customer Contract Compliance

Project Revenue Recognition

Project Financial Performance Analysis

Project Financials Dashboard

Real-time Financial Reporting

Embedded Business Intelligence

Project Planning Collaboration

Contactability

SAP Business ByDesign

Project Planning and Scheduling

Project Manager Dashboard

Resource Manager Dashboard

Task Insight for Project Managers

Project Manager Mobile Functionality

Team Member Task Collaboration

Real-Time Project Reporting

Contactability

SAP Business ByDesign

Award Lifecycle Management

Spending Control

Billing

Contactability

SAP Business ByDesign

Sourcing Analysis

Bids Analyzed and Compared

Invoice Automated Matching

Requisitions-to-Purchase Orders Integrated

Spend Compliance Management

Supplier Management

Contactability

SAP Business ByDesign

Inventory Visibility

Warehouse Workforce Management

Contactability

SAP Business ByDesign

Production Process Design

Supply Chain Business Flows

Production Management

Contracted Manufacturing Management

Configuration Management

Work Definition

Work Execution

Advanced Fulfillment

Manufacturing Costs

Contactability

SAP Business ByDesign

Forecasting

Inventory Planning

Multi-tier Supply Chain Planning

Performance Monitoring

Pros

The software reporting system is really clean and works well and they are good at sending you leads.
Their customer service is also willing to work with you and they really tried to help me improve our ROI.
Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

I like the ease of use and the implementation methodology.
With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.

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Henry Winchonlong

Jefe de sistemas de información

Gilat PerúTelecommunications, 201-500 employees

View all 7 answers on this topic

Cons

Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
The software training videos were confusing to non technical users.
We encountered bugs with the use of Windows 10. Some of the futures were bugged.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

Time off request could be better. Right now, there is no option for sick time
It crashes often
Customization could be better

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Verified User

Manager in Finance and Accounting

Computer Software Company, 11-50 employees

View all 7 answers on this topic

Likelihood to Renew

No score

No answers yet

No answers on this topic

SAP Business ByDesign 9.0

Based on 3 answers

SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.

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Larry Peck, CPA

Director of Finance

Pacific Gas and Electric CompanyComputer Software, 51-200 employees

View all 3 answers on this topic

Usability

No score

No answers yet

No answers on this topic

SAP Business ByDesign 8.0

Based on 1 answer

Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.

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Henry Winchonlong

Jefe de sistemas de información

Gilat PerúTelecommunications, 201-500 employees

View all 1 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

SAP Business ByDesign 9.0

Based on 1 answer

The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident

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Henry Winchonlong

Jefe de sistemas de información

Gilat PerúTelecommunications, 201-500 employees

View all 1 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

SAP Business ByDesign 8.0

Based on 1 answer

I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.

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Henry Winchonlong

Jefe de sistemas de información

Gilat PerúTelecommunications, 201-500 employees

View all 1 answers on this topic

Alternatives Considered

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.

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Brandon Knight

Sales Representative

GlassdoorInternet, 51-200 employees

View all 7 answers on this topic

Return on Investment

We got our people to become more open minded in trying new software and exploring options for automation.
Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
Once used correctly, we did have a large increase in the number of new clients that our office handled.

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Claude Phan

Technical Rotational Associate

Kaiser PermanenteHospital & Health Care, 10,001+ employees

View all 1 answers on this topic

Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.

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Rod Taubman

Managing Director

AcclimationInformation Technology and Services, 11-50 employees

View all 7 answers on this topic

Screenshots

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See All (8) SAP Business ByDesign Screenshots

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

Rating Summary

Contactability

SAP Business ByDesign

Contactability

SAP Business ByDesign

Contactability

SAP Business ByDesign

Contactability

SAP Business ByDesign

Contactability

SAP Business ByDesign

Likelihood to Recommend

Contactability

SAP Business ByDesign

Feature Rating Comparison

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

Custom objects

Scripting environment

API for custom integration

Plug-ins

Single sign-on capability

Role-based user permissions

Social data

Social engagement

Marketing automation

Compensation management

Mobile access

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

Dashboards

Standard reports

Custom reports

Accounts payable

Accounts receivable

Global Financial Support

Primary and Secondary Ledgers

Intercompany Accounting

Localizations

Journals and Reconciliations

Enterprise Accounting

Configurable Accounting

Centralized Rules Framework

Standardized Processes

Inventory tracking

Automatic reordering

Location management

Manufacturing module

Pricing

Order entry

Credit card processing

Cost of goods sold

Order Orchestration

End-to-end order visibility

Order exception Resolution

Automated Invoice Processing

Shared Services Payments

Billings Management

Customer Receipt Applications

Customer Collections

Revenue Recognition

Cash Management

Asset Management

Travel & Expense Management

Budgetary Control & Encumbrance Accounting

Period Close

Transactions Tax

Subledger Reconciliations

Budgeting and Forecasting

Project Costing