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1 Rating
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Based on 1 reviews and ratings
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 51 reviews and ratings
Feature Set Ratings
- SAP Business ByDesign ranks higher in 2 feature sets: Customization, Security
Sales Force Automation

6.3
Contactability
63%
SAP Business ByDesign
Feature Set Not Supported
N/A
Contactability ranks higher in 9/9 features
Contactability ranks higher in 9/9 features
Customer data management / contact management

6.0
60%
1 Rating
N/A
0 Ratings
Workflow management

7.0
70%
1 Rating
N/A
0 Ratings
Territory management

7.0
70%
1 Rating
N/A
0 Ratings
Opportunity management

7.0
70%
1 Rating
N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
N/A
0 Ratings
Contract management

5.0
50%
1 Rating
N/A
0 Ratings
Quote & order management

6.0
60%
1 Rating
N/A
0 Ratings
Interaction tracking

7.0
70%
1 Rating
N/A
0 Ratings
Channel / partner relationship management

6.0
60%
1 Rating
N/A
0 Ratings
Customer Service & Support

4.3
Contactability
43%
SAP Business ByDesign
Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features
Contactability ranks higher in 3/3 features
Case management

4.0
40%
1 Rating
N/A
0 Ratings
Call center management

5.0
50%
1 Rating
N/A
0 Ratings
Help desk management

4.0
40%
1 Rating
N/A
0 Ratings
Marketing Automation

6.0
Contactability
60%
SAP Business ByDesign
Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Lead management

6.0
60%
1 Rating
N/A
0 Ratings
Email marketing

6.0
60%
1 Rating
N/A
0 Ratings
CRM Project Management

6.7
Contactability
67%
SAP Business ByDesign
Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features
Contactability ranks higher in 3/3 features
Task management

6.0
60%
1 Rating
N/A
0 Ratings
Billing and invoicing management

7.0
70%
1 Rating
N/A
0 Ratings
Reporting

7.0
70%
1 Rating
N/A
0 Ratings
CRM Reporting & Analytics

6.3
Contactability
63%
SAP Business ByDesign
Feature Set Not Supported
N/A
Contactability ranks higher in 3/3 features
Contactability ranks higher in 3/3 features
Forecasting

6.0
60%
1 Rating
N/A
0 Ratings
Pipeline visualization

7.0
70%
1 Rating
N/A
0 Ratings
Customizable reports

6.0
60%
1 Rating
N/A
0 Ratings
Customization

7.0
Contactability
70%
9.2
SAP Business ByDesign
92%
Contactability ranks higher in 3/5 features
Contactability ranks higher in 3/5 features
Custom fields

7.0
70%
1 Rating
N/A
0 Ratings
Custom objects

8.0
80%
1 Rating
N/A
0 Ratings
Scripting environment

6.0
60%
1 Rating
N/A
0 Ratings
API for custom integration

N/A
0 Ratings
9.2
92%
4 Ratings
Plug-ins

N/A
0 Ratings
9.2
92%
5 Ratings
Security

6.5
Contactability
65%
9.3
SAP Business ByDesign
93%
SAP Business ByDesign ranks higher in 2/2 features
SAP Business ByDesign ranks higher in 2/2 features
Single sign-on capability

7.0
70%
1 Rating
9.0
90%
4 Ratings
Role-based user permissions

6.0
60%
1 Rating
9.6
96%
5 Ratings
Social CRM

7.0
Contactability
70%
SAP Business ByDesign
Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Social data

6.0
60%
1 Rating
N/A
0 Ratings
Social engagement

8.0
80%
1 Rating
N/A
0 Ratings
Integrations with 3rd-party Software

7.0
Contactability
70%
SAP Business ByDesign
Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Marketing automation

6.0
60%
1 Rating
N/A
0 Ratings
Compensation management

8.0
80%
1 Rating
N/A
0 Ratings
Platform

6.0
Contactability
60%
SAP Business ByDesign
Feature Set Not Supported
N/A
Contactability ranks higher in 1/1 features
Contactability ranks higher in 1/1 features
Mobile access

6.0
60%
1 Rating
N/A
0 Ratings
Payroll Management

Contactability
Feature Set Not Supported
N/A
8.4
SAP Business ByDesign
84%
SAP Business ByDesign ranks higher in 4/4 features
SAP Business ByDesign ranks higher in 4/4 features
Benefit plan administration

N/A
0 Ratings
4.5
45%
1 Rating
Direct deposit files

N/A
0 Ratings
9.1
91%
1 Rating
Salary revision and increment management

N/A
0 Ratings
10.0
100%
2 Ratings
Reimbursement management

N/A
0 Ratings
10.0
100%
2 Ratings
Reporting & Analytics

Contactability
Feature Set Not Supported
N/A
9.2
SAP Business ByDesign
92%
SAP Business ByDesign ranks higher in 3/3 features
SAP Business ByDesign ranks higher in 3/3 features
Dashboards

N/A
0 Ratings
8.8
88%
5 Ratings
Standard reports

N/A
0 Ratings
9.2
92%
5 Ratings
Custom reports

N/A
0 Ratings
9.6
96%
5 Ratings
General Ledger and Configurable Accounting

Contactability
Feature Set Not Supported
N/A
8.7
SAP Business ByDesign
87%
SAP Business ByDesign ranks higher in 11/11 features
SAP Business ByDesign ranks higher in 11/11 features
Accounts payable

N/A
0 Ratings
9.2
92%
4 Ratings
Accounts receivable

N/A
0 Ratings
9.2
92%
4 Ratings
Global Financial Support

N/A
0 Ratings
9.2
92%
2 Ratings
Primary and Secondary Ledgers

N/A
0 Ratings
9.2
92%
2 Ratings
Intercompany Accounting

N/A
0 Ratings
8.8
88%
3 Ratings
Localizations

N/A
0 Ratings
8.4
84%
3 Ratings
Journals and Reconciliations

N/A
0 Ratings
8.8
88%
2 Ratings
Enterprise Accounting

N/A
0 Ratings
9.2
92%
3 Ratings
Configurable Accounting

N/A
0 Ratings
9.2
92%
2 Ratings
Centralized Rules Framework

N/A
0 Ratings
8.0
80%
1 Rating
Standardized Processes

N/A
0 Ratings
8.0
80%
1 Rating
Inventory Management

Contactability
Feature Set Not Supported
N/A
9.1
SAP Business ByDesign
91%
SAP Business ByDesign ranks higher in 4/4 features
SAP Business ByDesign ranks higher in 4/4 features
Inventory tracking

N/A
0 Ratings
9.2
92%
4 Ratings
Automatic reordering

N/A
0 Ratings
10.0
100%
3 Ratings
Location management

N/A
0 Ratings
8.0
80%
3 Ratings
Manufacturing module

N/A
0 Ratings
9.0
90%
2 Ratings
Order Management

Contactability
Feature Set Not Supported
N/A
8.5
SAP Business ByDesign
85%
SAP Business ByDesign ranks higher in 7/7 features
SAP Business ByDesign ranks higher in 7/7 features
Pricing

N/A
0 Ratings
9.2
92%
4 Ratings
Order entry

N/A
0 Ratings
9.2
92%
4 Ratings
Credit card processing

N/A
0 Ratings
4.5
45%
1 Rating
Cost of goods sold

N/A
0 Ratings
9.2
92%
4 Ratings
Order Orchestration

N/A
0 Ratings
9.2
92%
2 Ratings
End-to-end order visibility

N/A
0 Ratings
10.0
100%
2 Ratings
Order exception Resolution

N/A
0 Ratings
8.0
80%
2 Ratings
Subledger and Financial Process

Contactability
Feature Set Not Supported
N/A
9.2
SAP Business ByDesign
92%
SAP Business ByDesign ranks higher in 13/13 features
SAP Business ByDesign ranks higher in 13/13 features
Automated Invoice Processing

N/A
0 Ratings
9.2
92%
2 Ratings
Shared Services Payments

N/A
0 Ratings
9.2
92%
2 Ratings
Billings Management

N/A
0 Ratings
8.8
88%
3 Ratings
Customer Receipt Applications

N/A
0 Ratings
9.2
92%
2 Ratings
Customer Collections

N/A
0 Ratings
9.2
92%
2 Ratings
Revenue Recognition

N/A
0 Ratings
9.2
92%
3 Ratings
Cash Management

N/A
0 Ratings
9.2
92%
2 Ratings
Asset Management

N/A
0 Ratings
9.2
92%
2 Ratings
Travel & Expense Management

N/A
0 Ratings
10.0
100%
2 Ratings
Budgetary Control & Encumbrance Accounting

N/A
0 Ratings
10.0
100%
1 Rating
Period Close

N/A
0 Ratings
9.2
92%
2 Ratings
Transactions Tax

N/A
0 Ratings
8.0
80%
1 Rating
Subledger Reconciliations

N/A
0 Ratings
9.2
92%
2 Ratings
Project Financial Management

Contactability
Feature Set Not Supported
N/A
9.2
SAP Business ByDesign
92%
SAP Business ByDesign ranks higher in 12/12 features
SAP Business ByDesign ranks higher in 12/12 features
Budgeting and Forecasting

N/A
0 Ratings
10.0
100%
1 Rating
Project Costing

N/A
0 Ratings
9.2
92%
2 Ratings
Cost Capture

N/A
0 Ratings
9.2
92%
2 Ratings
Capital Project Management

N/A
0 Ratings
9.2
92%
2 Ratings
Customer Invoicing

N/A
0 Ratings
9.2
92%
2 Ratings
Customer Contract Compliance

N/A
0 Ratings
8.0
80%
1 Rating
Project Revenue Recognition

N/A
0 Ratings
9.2
92%
2 Ratings
Project Financial Performance Analysis

N/A
0 Ratings
9.2
92%
2 Ratings
Project Financials Dashboard

N/A
0 Ratings
9.2
92%
2 Ratings
Real-time Financial Reporting

N/A
0 Ratings
9.2
92%
2 Ratings
Embedded Business Intelligence

N/A
0 Ratings
9.2
92%
2 Ratings
Project Planning Collaboration

N/A
0 Ratings
9.2
92%
2 Ratings
Project Execution Management

Contactability
Feature Set Not Supported
N/A
8.3
SAP Business ByDesign
83%
SAP Business ByDesign ranks higher in 7/7 features
SAP Business ByDesign ranks higher in 7/7 features
Project Planning and Scheduling

N/A
0 Ratings
9.2
92%
3 Ratings
Project Manager Dashboard

N/A
0 Ratings
9.2
92%
3 Ratings
Resource Manager Dashboard

N/A
0 Ratings
8.0
80%
2 Ratings
Task Insight for Project Managers

N/A
0 Ratings
8.0
80%
2 Ratings
Project Manager Mobile Functionality

N/A
0 Ratings
8.0
80%
2 Ratings
Team Member Task Collaboration

N/A
0 Ratings
8.0
80%
1 Rating
Real-Time Project Reporting

N/A
0 Ratings
8.0
80%
1 Rating
Grants Management

Contactability
Feature Set Not Supported
N/A
10.0
SAP Business ByDesign
100%
SAP Business ByDesign ranks higher in 3/3 features
SAP Business ByDesign ranks higher in 3/3 features
Award Lifecycle Management

N/A
0 Ratings
10.0
100%
1 Rating
Spending Control

N/A
0 Ratings
10.0
100%
1 Rating
Billing

N/A
0 Ratings
10.0
100%
1 Rating
Procurement

Contactability
Feature Set Not Supported
N/A
8.0
SAP Business ByDesign
80%
SAP Business ByDesign ranks higher in 6/6 features
SAP Business ByDesign ranks higher in 6/6 features
Sourcing Analysis

N/A
0 Ratings
8.0
80%
1 Rating
Bids Analyzed and Compared

N/A
0 Ratings
8.0
80%
1 Rating
Invoice Automated Matching

N/A
0 Ratings
8.0
80%
1 Rating
Requisitions-to-Purchase Orders Integrated

N/A
0 Ratings
8.0
80%
1 Rating
Spend Compliance Management

N/A
0 Ratings
8.0
80%
1 Rating
Supplier Management

N/A
0 Ratings
8.0
80%
1 Rating
Logistics

Contactability
Feature Set Not Supported
N/A
9.2
SAP Business ByDesign
92%
SAP Business ByDesign ranks higher in 2/2 features
SAP Business ByDesign ranks higher in 2/2 features
Inventory Visibility

N/A
0 Ratings
9.2
92%
3 Ratings
Warehouse Workforce Management

N/A
0 Ratings
9.2
92%
2 Ratings
Manufacturing

Contactability
Feature Set Not Supported
N/A
9.0
SAP Business ByDesign
90%
SAP Business ByDesign ranks higher in 9/9 features
SAP Business ByDesign ranks higher in 9/9 features
Production Process Design

N/A
0 Ratings
9.2
92%
3 Ratings
Supply Chain Business Flows

N/A
0 Ratings
9.2
92%
3 Ratings
Production Management

N/A
0 Ratings
9.2
92%
3 Ratings
Contracted Manufacturing Management

N/A
0 Ratings
10.0
100%
1 Rating
Configuration Management

N/A
0 Ratings
8.0
80%
2 Ratings
Work Definition

N/A
0 Ratings
10.0
100%
1 Rating
Work Execution

N/A
0 Ratings
8.0
80%
2 Ratings
Advanced Fulfillment

N/A
0 Ratings
8.0
80%
2 Ratings
Manufacturing Costs

N/A
0 Ratings
9.2
92%
3 Ratings
Supply Chain

Contactability
Feature Set Not Supported
N/A
8.6
SAP Business ByDesign
86%
SAP Business ByDesign ranks higher in 4/4 features
SAP Business ByDesign ranks higher in 4/4 features
Forecasting

N/A
0 Ratings
9.2
92%
3 Ratings
Inventory Planning

N/A
0 Ratings
9.2
92%
3 Ratings
Multi-tier Supply Chain Planning

N/A
0 Ratings
8.0
80%
2 Ratings
Performance Monitoring

N/A
0 Ratings
8.0
80%
2 Ratings
Attribute Ratings
- SAP Business ByDesign is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.0
Contactability
70%
1 Rating
9.6
SAP Business ByDesign
96%
7 Ratings
Likelihood to Renew

Contactability
N/A
0 Ratings
9.0
SAP Business ByDesign
90%
3 Ratings
Usability

Contactability
N/A
0 Ratings
8.0
SAP Business ByDesign
80%
1 Rating
Support Rating

Contactability
N/A
0 Ratings
9.0
SAP Business ByDesign
90%
2 Ratings
Implementation Rating

Contactability
N/A
0 Ratings
8.0
SAP Business ByDesign
80%
2 Ratings
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesSAP Business ByDesign
Do you plan on going public at some point? If so, this may not be the best solution for you

Verified User
Manager in Finance and Accounting
Consumer Electronics Company, 51-200 employeesPros
Contactability
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesSAP Business ByDesign
- I like the ease of use and the implementation methodology.
- With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
- SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Jefe de sistemas de información
Gilat PerúTelecommunications, 201-500 employees
Cons
Contactability
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesSAP Business ByDesign
- Time off request could be better. Right now, there is no option for sick time
- It crashes often
- Customization could be better

Verified User
Manager in Finance and Accounting
Computer Software Company, 11-50 employeesPricing Details
Contactability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$149 per month
SAP Business ByDesign
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
—Likelihood to Renew
Contactability
No score
No answers yet
No answers on this topic
SAP Business ByDesign
SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Director of Finance
Pacific Gas and Electric CompanyComputer Software, 51-200 employees
Usability
Contactability
No score
No answers yet
No answers on this topic
SAP Business ByDesign
SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Jefe de sistemas de información
Gilat PerúTelecommunications, 201-500 employees
Support Rating
Contactability
No score
No answers yet
No answers on this topic
SAP Business ByDesign
SAP Business ByDesign 9.0
Based on 2 answers
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Jefe de sistemas de información
Gilat PerúTelecommunications, 201-500 employees
Implementation Rating
Contactability
No score
No answers yet
No answers on this topic
SAP Business ByDesign
SAP Business ByDesign 8.0
Based on 2 answers
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Jefe de sistemas de información
Gilat PerúTelecommunications, 201-500 employees
Alternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesSAP Business ByDesign
ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Sales Representative
GlassdoorInternet, 51-200 employees
Return on Investment
Contactability
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesSAP Business ByDesign
- Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
- Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
- Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Managing Director
AcclimationInformation Technology and Services, 11-50 employees