What users are saying about
114 Ratings
1 Ratings
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Score 7 out of 100
114 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
SAP CRM
7.6
Customer data management / contact management
Contactability
6.0
SAP CRM
7.9
Workflow management
Contactability
7.0
SAP CRM
7.4
Territory management
Contactability
7.0
SAP CRM
7.5
Opportunity management
Contactability
7.0
SAP CRM
7.0
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
SAP CRM
7.6
Contract management
Contactability
5.0
SAP CRM
8.2
Quote & order management
Contactability
6.0
SAP CRM
7.8
Interaction tracking
Contactability
7.0
SAP CRM
7.9
Channel / partner relationship management
Contactability
6.0
SAP CRM
7.3

Customer Service & Support

Contactability
4.3
SAP CRM
7.4
Case management
Contactability
4.0
SAP CRM
7.7
Call center management
Contactability
5.0
SAP CRM
7.4
Help desk management
Contactability
4.0
SAP CRM
7.2

Marketing Automation

Contactability
6.0
SAP CRM
8.3
Lead management
Contactability
6.0
SAP CRM
8.1
Email marketing
Contactability
6.0
SAP CRM
8.5

CRM Project Management

Contactability
6.7
SAP CRM
8.0
Task management
Contactability
6.0
SAP CRM
8.3
Billing and invoicing management
Contactability
7.0
SAP CRM
7.9
Reporting
Contactability
7.0
SAP CRM
7.8

CRM Reporting & Analytics

Contactability
6.3
SAP CRM
8.0
Forecasting
Contactability
6.0
SAP CRM
8.0
Pipeline visualization
Contactability
7.0
SAP CRM
7.7
Customizable reports
Contactability
6.0
SAP CRM
8.3

Customization

Contactability
7.0
SAP CRM
7.9
Custom fields
Contactability
7.0
SAP CRM
8.1
Custom objects
Contactability
8.0
SAP CRM
8.4
Scripting environment
Contactability
6.0
SAP CRM
7.6
API for custom integration
Contactability
SAP CRM
7.4

Security

Contactability
6.5
SAP CRM
8.4
Single sign-on capability
Contactability
7.0
SAP CRM
8.2
Role-based user permissions
Contactability
6.0
SAP CRM
8.6

Social CRM

Contactability
7.0
SAP CRM
7.6
Social data
Contactability
6.0
SAP CRM
7.6
Social engagement
Contactability
8.0
SAP CRM
7.5

Integrations with 3rd-party Software

Contactability
7.0
SAP CRM
7.6
Marketing automation
Contactability
6.0
SAP CRM
7.6
Compensation management
Contactability
8.0
SAP CRM
7.6

Platform

Contactability
6.0
SAP CRM
7.7
Mobile access
Contactability
6.0
SAP CRM
7.7

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

Contactability

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Usability

Contactability

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 1 answer
User friendly UI with [lots] of customization.
Huge patches depending on industry
Excellent support
Integration and security of data.
Reliability and availabilty of data.
Incresed ROI.
Anonymous | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 2 answers
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contactability
7.0
SAP CRM
6.9

Likelihood to Renew

Contactability
SAP CRM
9.0

Usability

Contactability
SAP CRM
9.0

Support Rating

Contactability
SAP CRM
9.0

Online Training

Contactability
SAP CRM
7.0

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