What users are saying about
150 Ratings
1 Rating
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Score 7 out of 100
150 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • SAP CRM ranks higher in 10 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

6.3

Contactability

63%
7.8

SAP CRM

78%
SAP CRM ranks higher in 9/9 features

Customer data management / contact management

6.0
60%
1 Rating
9.2
92%
27 Ratings

Workflow management

7.0
70%
1 Rating
7.7
77%
28 Ratings

Territory management

7.0
70%
1 Rating
7.5
75%
23 Ratings

Opportunity management

7.0
70%
1 Rating
7.9
79%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
7.7
77%
22 Ratings

Contract management

5.0
50%
1 Rating
7.0
70%
25 Ratings

Quote & order management

6.0
60%
1 Rating
7.2
72%
24 Ratings

Interaction tracking

7.0
70%
1 Rating
8.3
83%
26 Ratings

Channel / partner relationship management

6.0
60%
1 Rating
7.4
74%
27 Ratings

Customer Service & Support

4.3

Contactability

43%
8.5

SAP CRM

85%
SAP CRM ranks higher in 3/3 features

Case management

4.0
40%
1 Rating
8.6
86%
21 Ratings

Call center management

5.0
50%
1 Rating
8.3
83%
22 Ratings

Help desk management

4.0
40%
1 Rating
8.5
85%
20 Ratings

Marketing Automation

6.0

Contactability

60%
8.5

SAP CRM

85%
SAP CRM ranks higher in 2/2 features

Lead management

6.0
60%
1 Rating
8.0
80%
22 Ratings

Email marketing

6.0
60%
1 Rating
9.0
90%
18 Ratings

CRM Project Management

6.7

Contactability

67%
8.2

SAP CRM

82%
SAP CRM ranks higher in 3/3 features

Task management

6.0
60%
1 Rating
8.4
84%
20 Ratings

Billing and invoicing management

7.0
70%
1 Rating
7.5
75%
20 Ratings

Reporting

7.0
70%
1 Rating
8.7
87%
18 Ratings

CRM Reporting & Analytics

6.3

Contactability

63%
8.1

SAP CRM

81%
SAP CRM ranks higher in 3/3 features

Forecasting

6.0
60%
1 Rating
8.2
82%
24 Ratings

Pipeline visualization

7.0
70%
1 Rating
8.4
84%
22 Ratings

Customizable reports

6.0
60%
1 Rating
7.8
78%
25 Ratings

Customization

7.0

Contactability

70%
7.8

SAP CRM

78%
SAP CRM ranks higher in 4/4 features

Custom fields

7.0
70%
1 Rating
7.8
78%
26 Ratings

Custom objects

8.0
80%
1 Rating
8.0
80%
26 Ratings

Scripting environment

6.0
60%
1 Rating
7.7
77%
22 Ratings

API for custom integration

N/A
0 Ratings
7.7
77%
21 Ratings

Security

6.5

Contactability

65%
8.7

SAP CRM

87%
SAP CRM ranks higher in 2/2 features

Single sign-on capability

7.0
70%
1 Rating
9.2
92%
26 Ratings

Role-based user permissions

6.0
60%
1 Rating
8.3
83%
22 Ratings

Social CRM

7.0

Contactability

70%
8.9

SAP CRM

89%
SAP CRM ranks higher in 2/2 features

Social data

6.0
60%
1 Rating
8.9
89%
13 Ratings

Social engagement

8.0
80%
1 Rating
8.9
89%
12 Ratings

Integrations with 3rd-party Software

7.0

Contactability

70%
8.3

SAP CRM

83%
Contactability ranks higher in 1/2 features

Marketing automation

6.0
60%
1 Rating
9.0
90%
17 Ratings

Compensation management

8.0
80%
1 Rating
7.7
77%
15 Ratings

Platform

6.0

Contactability

60%
8.3

SAP CRM

83%
SAP CRM ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
8.3
83%
19 Ratings

Attribute Ratings

  • SAP CRM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
7.4

SAP CRM

74%
32 Ratings

Likelihood to Renew

Contactability

N/A
0 Ratings
9.0

SAP CRM

90%
4 Ratings

Usability

Contactability

N/A
0 Ratings
8.0

SAP CRM

80%
4 Ratings

Support Rating

Contactability

N/A
0 Ratings
9.3

SAP CRM

93%
5 Ratings

Online Training

Contactability

N/A
0 Ratings
7.0

SAP CRM

70%
1 Rating

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Contactability

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

Usability

Contactability

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 8.0
Based on 4 answers
When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
Purnima Kapoor | TrustRadius Reviewer

Support Rating

Contactability

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.3
Based on 5 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

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