What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 3.4 out of 100
Based on 7 reviews and ratings
Feature Set Ratings
- Contactability ranks higher in 4 feature sets: Marketing Automation, CRM Project Management, Customization, Integrations with 3rd-party Software
- Tour de Force CRM ranks higher in 5 feature sets: Sales Force Automation, Customer Service & Support, CRM Reporting & Analytics, Security, Platform
Sales Force Automation

6.3
Contactability
63%

6.4
Tour de Force CRM
64%
Contactability ranks higher in 6/9 features
Contactability ranks higher in 6/9 features
Customer data management / contact management

6.0
60%
1 Rating
10.0
100%
1 Rating
Workflow management

7.0
70%
1 Rating
N/A
0 Ratings
Territory management

7.0
70%
1 Rating
10.0
100%
1 Rating
Opportunity management

7.0
70%
1 Rating
10.0
100%
1 Rating
Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
1.0
10%
1 Rating
Contract management

5.0
50%
1 Rating
N/A
0 Ratings
Quote & order management

6.0
60%
1 Rating
5.0
50%
1 Rating
Interaction tracking

7.0
70%
1 Rating
7.0
70%
1 Rating
Channel / partner relationship management

6.0
60%
1 Rating
2.0
20%
1 Rating
Customer Service & Support

4.3
Contactability
43%

5.5
Tour de Force CRM
55%
Contactability ranks higher in 2/3 features
Contactability ranks higher in 2/3 features
Case management

4.0
40%
1 Rating
8.0
80%
1 Rating
Call center management

5.0
50%
1 Rating
N/A
0 Ratings
Help desk management

4.0
40%
1 Rating
3.0
30%
1 Rating
Marketing Automation

6.0
Contactability
60%

4.0
Tour de Force CRM
40%
Contactability ranks higher in 1/2 features
Contactability ranks higher in 1/2 features
Lead management

6.0
60%
1 Rating
7.0
70%
1 Rating
Email marketing

6.0
60%
1 Rating
1.0
10%
1 Rating
CRM Project Management

6.7
Contactability
67%

3.7
Tour de Force CRM
37%
Contactability ranks higher in 3/3 features
Contactability ranks higher in 3/3 features
Task management

6.0
60%
1 Rating
1.0
10%
1 Rating
Billing and invoicing management

7.0
70%
1 Rating
7.0
70%
1 Rating
Reporting

7.0
70%
1 Rating
3.0
30%
1 Rating
CRM Reporting & Analytics

6.3
Contactability
63%

8.0
Tour de Force CRM
80%
Tour de Force CRM ranks higher in 3/3 features
Tour de Force CRM ranks higher in 3/3 features
Forecasting

6.0
60%
1 Rating
8.0
80%
1 Rating
Pipeline visualization

7.0
70%
1 Rating
8.0
80%
1 Rating
Customizable reports

6.0
60%
1 Rating
8.0
80%
1 Rating
Customization

7.0
Contactability
70%

6.0
Tour de Force CRM
60%
Contactability ranks higher in 3/4 features
Contactability ranks higher in 3/4 features
Custom fields

7.0
70%
1 Rating
6.0
60%
1 Rating
Custom objects

8.0
80%
1 Rating
N/A
0 Ratings
Scripting environment

6.0
60%
1 Rating
N/A
0 Ratings
API for custom integration

N/A
0 Ratings
6.0
60%
1 Rating
Security

6.5
Contactability
65%

9.5
Tour de Force CRM
95%
Tour de Force CRM ranks higher in 2/2 features
Tour de Force CRM ranks higher in 2/2 features
Single sign-on capability

7.0
70%
1 Rating
10.0
100%
1 Rating
Role-based user permissions

6.0
60%
1 Rating
9.0
90%
1 Rating
Social CRM

7.0
Contactability
70%

Tour de Force CRM
Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Social data

6.0
60%
1 Rating
N/A
0 Ratings
Social engagement

8.0
80%
1 Rating
N/A
0 Ratings
Integrations with 3rd-party Software

7.0
Contactability
70%

3.0
Tour de Force CRM
30%
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Marketing automation

6.0
60%
1 Rating
3.0
30%
1 Rating
Compensation management

8.0
80%
1 Rating
N/A
0 Ratings
Platform

6.0
Contactability
60%

8.0
Tour de Force CRM
80%
Tour de Force CRM ranks higher in 1/1 features
Tour de Force CRM ranks higher in 1/1 features
Mobile access

6.0
60%
1 Rating
8.0
80%
1 Rating
Attribute Ratings
- Contactability and Tour de Force CRM are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.0
Contactability
70%
1 Rating

7.0
Tour de Force CRM
70%
1 Rating
Likelihood to Recommend
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesTour de Force CRM
Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Technical Operations Manager
Clock Medical SupplyHospital & Health Care, 11-50 employees
Pros
Contactability
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesTour de Force CRM
- We can quickly see Customers sales for the week, month, year, and past years.
- We can get deep into the data of a customers sales history and what they are or aren't buying.
Technical Operations Manager
Clock Medical SupplyHospital & Health Care, 11-50 employees
Cons
Contactability
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesTour de Force CRM
- There's too much data, and sales people have trouble finding what they need.
- It can be hard for IT or sales manager to manage all the data in an informational way.
Technical Operations Manager
Clock Medical SupplyHospital & Health Care, 11-50 employees
Pricing Details
Contactability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$149 per month
Tour de Force CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Alternatives Considered
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesTour de Force CRM
Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Technical Operations Manager
Clock Medical SupplyHospital & Health Care, 11-50 employees
Return on Investment
Contactability
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesTour de Force CRM
- Better customer visibility.
- We have better customer rating for finding top and bottom customers based on orders.
Technical Operations Manager
Clock Medical SupplyHospital & Health Care, 11-50 employees