What users are saying about
1 Ratings
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Score 7 out of 100
5 Ratings
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Score 7 out of 100

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Contactability
6.3
Tour de Force CRM
6.4
Customer data management / contact management
Contactability
6.0
Tour de Force CRM
10.0
Workflow management
Contactability
7.0
Tour de Force CRM
Territory management
Contactability
7.0
Tour de Force CRM
10.0
Opportunity management
Contactability
7.0
Tour de Force CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Contactability
6.0
Tour de Force CRM
1.0
Contract management
Contactability
5.0
Tour de Force CRM
Quote & order management
Contactability
6.0
Tour de Force CRM
5.0
Interaction tracking
Contactability
7.0
Tour de Force CRM
7.0
Channel / partner relationship management
Contactability
6.0
Tour de Force CRM
2.0

Customer Service & Support

Contactability
4.3
Tour de Force CRM
5.5
Case management
Contactability
4.0
Tour de Force CRM
8.0
Call center management
Contactability
5.0
Tour de Force CRM
Help desk management
Contactability
4.0
Tour de Force CRM
3.0

Marketing Automation

Contactability
6.0
Tour de Force CRM
4.0
Lead management
Contactability
6.0
Tour de Force CRM
7.0
Email marketing
Contactability
6.0
Tour de Force CRM
1.0

CRM Project Management

Contactability
6.7
Tour de Force CRM
3.7
Task management
Contactability
6.0
Tour de Force CRM
1.0
Billing and invoicing management
Contactability
7.0
Tour de Force CRM
7.0
Reporting
Contactability
7.0
Tour de Force CRM
3.0

CRM Reporting & Analytics

Contactability
6.3
Tour de Force CRM
8.0
Forecasting
Contactability
6.0
Tour de Force CRM
8.0
Pipeline visualization
Contactability
7.0
Tour de Force CRM
8.0
Customizable reports
Contactability
6.0
Tour de Force CRM
8.0

Customization

Contactability
7.0
Tour de Force CRM
6.0
Custom fields
Contactability
7.0
Tour de Force CRM
6.0
Custom objects
Contactability
8.0
Tour de Force CRM
Scripting environment
Contactability
6.0
Tour de Force CRM
API for custom integration
Contactability
Tour de Force CRM
6.0

Security

Contactability
6.5
Tour de Force CRM
9.5
Single sign-on capability
Contactability
7.0
Tour de Force CRM
10.0
Role-based user permissions
Contactability
6.0
Tour de Force CRM
9.0

Social CRM

Contactability
7.0
Tour de Force CRM
Social data
Contactability
6.0
Tour de Force CRM
Social engagement
Contactability
8.0
Tour de Force CRM

Integrations with 3rd-party Software

Contactability
7.0
Tour de Force CRM
3.0
Marketing automation
Contactability
6.0
Tour de Force CRM
3.0
Compensation management
Contactability
8.0
Tour de Force CRM

Platform

Contactability
6.0
Tour de Force CRM
8.0
Mobile access
Contactability
6.0
Tour de Force CRM
8.0

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Contactability
7.0
Tour de Force CRM
7.0

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