What users are saying about
1 Rating
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Score 7 out of 100
7 Ratings
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Score 3.4 out of 100

Feature Set Ratings

  • Contactability ranks higher in 4 feature sets: Marketing Automation, CRM Project Management, Customization, Integrations with 3rd-party Software
  • Tour de Force CRM ranks higher in 5 feature sets: Sales Force Automation, Customer Service & Support, CRM Reporting & Analytics, Security, Platform

Sales Force Automation

6.3

Contactability

63%
6.4

Tour de Force CRM

64%
Contactability ranks higher in 6/9 features

Customer data management / contact management

6.0
60%
1 Rating
10.0
100%
1 Rating

Workflow management

7.0
70%
1 Rating
N/A
0 Ratings

Territory management

7.0
70%
1 Rating
10.0
100%
1 Rating

Opportunity management

7.0
70%
1 Rating
10.0
100%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

6.0
60%
1 Rating
1.0
10%
1 Rating

Contract management

5.0
50%
1 Rating
N/A
0 Ratings

Quote & order management

6.0
60%
1 Rating
5.0
50%
1 Rating

Interaction tracking

7.0
70%
1 Rating
7.0
70%
1 Rating

Channel / partner relationship management

6.0
60%
1 Rating
2.0
20%
1 Rating

Customer Service & Support

4.3

Contactability

43%
5.5

Tour de Force CRM

55%
Contactability ranks higher in 2/3 features

Case management

4.0
40%
1 Rating
8.0
80%
1 Rating

Call center management

5.0
50%
1 Rating
N/A
0 Ratings

Help desk management

4.0
40%
1 Rating
3.0
30%
1 Rating

Marketing Automation

6.0

Contactability

60%
4.0

Tour de Force CRM

40%
Contactability ranks higher in 1/2 features

Lead management

6.0
60%
1 Rating
7.0
70%
1 Rating

Email marketing

6.0
60%
1 Rating
1.0
10%
1 Rating

CRM Project Management

6.7

Contactability

67%
3.7

Tour de Force CRM

37%
Contactability ranks higher in 3/3 features

Task management

6.0
60%
1 Rating
1.0
10%
1 Rating

Billing and invoicing management

7.0
70%
1 Rating
7.0
70%
1 Rating

Reporting

7.0
70%
1 Rating
3.0
30%
1 Rating

CRM Reporting & Analytics

6.3

Contactability

63%
8.0

Tour de Force CRM

80%
Tour de Force CRM ranks higher in 3/3 features

Forecasting

6.0
60%
1 Rating
8.0
80%
1 Rating

Pipeline visualization

7.0
70%
1 Rating
8.0
80%
1 Rating

Customizable reports

6.0
60%
1 Rating
8.0
80%
1 Rating

Customization

7.0

Contactability

70%
6.0

Tour de Force CRM

60%
Contactability ranks higher in 3/4 features

Custom fields

7.0
70%
1 Rating
6.0
60%
1 Rating

Custom objects

8.0
80%
1 Rating
N/A
0 Ratings

Scripting environment

6.0
60%
1 Rating
N/A
0 Ratings

API for custom integration

N/A
0 Ratings
6.0
60%
1 Rating

Security

6.5

Contactability

65%
9.5

Tour de Force CRM

95%
Tour de Force CRM ranks higher in 2/2 features

Single sign-on capability

7.0
70%
1 Rating
10.0
100%
1 Rating

Role-based user permissions

6.0
60%
1 Rating
9.0
90%
1 Rating

Social CRM

7.0

Contactability

70%

Tour de Force CRM

Feature Set Not Supported
N/A
Contactability ranks higher in 2/2 features

Social data

6.0
60%
1 Rating
N/A
0 Ratings

Social engagement

8.0
80%
1 Rating
N/A
0 Ratings

Integrations with 3rd-party Software

7.0

Contactability

70%
3.0

Tour de Force CRM

30%
Contactability ranks higher in 2/2 features

Marketing automation

6.0
60%
1 Rating
3.0
30%
1 Rating

Compensation management

8.0
80%
1 Rating
N/A
0 Ratings

Platform

6.0

Contactability

60%
8.0

Tour de Force CRM

80%
Tour de Force CRM ranks higher in 1/1 features

Mobile access

6.0
60%
1 Rating
8.0
80%
1 Rating

Attribute Ratings

  • Contactability and Tour de Force CRM are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.0

Contactability

70%
1 Rating
7.0

Tour de Force CRM

70%
1 Rating

Likelihood to Recommend

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

Tour de Force can be very useful if you have someone on staff to configure and set it up. It needs constant upkeep with changes in what's needed, and constant updates. This would not be good for small businesses that do not have a sales teem. They charge heavily for tech support.
Mike Bursack | TrustRadius Reviewer

Pros

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

  • We can quickly see Customers sales for the week, month, year, and past years.
  • We can get deep into the data of a customers sales history and what they are or aren't buying.
Mike Bursack | TrustRadius Reviewer

Cons

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

  • There's too much data, and sales people have trouble finding what they need.
  • It can be hard for IT or sales manager to manage all the data in an informational way.
Mike Bursack | TrustRadius Reviewer

Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

Tour de Force CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Alternatives Considered

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

Tour de Force was less expensive than Sales Force, and has more abilities that Epicor CRM.
Mike Bursack | TrustRadius Reviewer

Return on Investment

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

Tour de Force CRM

  • Better customer visibility.
  • We have better customer rating for finding top and bottom customers based on orders.
Mike Bursack | TrustRadius Reviewer

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