What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6 out of 100
Based on 3 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 3 reviews and ratings
Attribute Ratings
- Ebsta is rated higher in 1 area: Support Rating
- ContactMonkey and Ebsta are tied in 1 area: Likelihood to Recommend
Likelihood to Recommend
10.0
ContactMonkey
100%
2 Ratings
10.0
Ebsta
100%
1 Rating
Likelihood to Renew
10.0
ContactMonkey
100%
1 Rating
Ebsta
N/A
0 Ratings
Usability
9.0
ContactMonkey
90%
1 Rating
Ebsta
N/A
0 Ratings
Support Rating
9.0
ContactMonkey
90%
2 Ratings
10.0
Ebsta
100%
2 Ratings
Implementation Rating
10.0
ContactMonkey
100%
2 Ratings
Ebsta
N/A
0 Ratings
Likelihood to Recommend
ContactMonkey
If you are a sales rep and want to know if your email has been opened without having to use receipts this is perfect. However, many people find this intrusive and inappropriate. I don't believe in this day and age there should be a moral outrage to track your emails but it happens. I particularly like it for Outlook 2016. I've tried Yesaware but found this better suited.
Sales Representative
ERP Integrated SolutionsComputer Software, 51-200 employees
Ebsta
Their CSM Eve is great. Super responsive and helpful when you need her. Their tool never breaks!
Recruiter Enablement Manager
Betts RecruitingStaffing and Recruiting, 51-200 employees
Pros
ContactMonkey
- Uploads information from business cards to your current contact database through your camera phone
- Great resource for looking up people before meetings and doing other types of background research
- Use information found on the internet to fill in information about your contact

Verified User
Analyst in Research & Development
Public Policy Company, 11-50 employeesEbsta
- Easy to use
- Syncs with Salesforce
- Can add contacts to Salesforce from Ebsta fluidly
Recruiter Enablement Manager
Betts RecruitingStaffing and Recruiting, 51-200 employees
Cons
ContactMonkey
- Salesforce integration seems unnecessary
- Has refresh issues occasionally
- Can cause slowing issues for Outlook
- Doesn't have integration with Outlook.com/Exchange
Sales Representative
ERP Integrated SolutionsComputer Software, 51-200 employees
Ebsta
- It doesn’t recognize specific URL links. For example, “bob smith” could be in our CRM 10 times and it won’t know which one is the correct Bob Smith.
Recruiter Enablement Manager
Betts RecruitingStaffing and Recruiting, 51-200 employees
Pricing Details
ContactMonkey
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Ebsta
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ContactMonkey
ContactMonkey 10.0
Based on 1 answer
Easy to use

Verified User
Analyst in Research & Development
Public Policy Company, 11-50 employeesEbsta
No score
No answers yet
No answers on this topic
Usability
ContactMonkey
ContactMonkey 9.0
Based on 1 answer
Easy for all users.

Verified User
Analyst in Research & Development
Public Policy Company, 11-50 employeesEbsta
No score
No answers yet
No answers on this topic
Support Rating
ContactMonkey
ContactMonkey 9.0
Based on 2 answers
Easy to contact, quick follow-up/

Verified User
Analyst in Research & Development
Public Policy Company, 11-50 employeesEbsta
Ebsta 10.0
Based on 2 answers
10/10 responsiveness.
Recruiter Enablement Manager
Betts RecruitingStaffing and Recruiting, 51-200 employees
Implementation Rating
ContactMonkey
ContactMonkey 10.0
Based on 2 answers
It is really easy to integrate with GMail, so just start from there

Verified User
Analyst in Research & Development
Public Policy Company, 11-50 employeesEbsta
No score
No answers yet
No answers on this topic
Alternatives Considered
ContactMonkey
Contact Monkey was the best solution for Outlook 2016. While Yesaware is a good product with Microsoft 365 integration, I found it expensive and too feature rich for what I needed. If you are just trying to find something simple that does what you need well and cheap, this is the best solution on the market. It does have Salesforce integration but I just use the Salesforce product that is free and provides the same or more prospect info.
Sales Representative
ERP Integrated SolutionsComputer Software, 51-200 employees
Ebsta
No answers on this topic
Return on Investment
ContactMonkey
- I've found companies that have shared my email and opened the email 20-60 times but never responded. It gave me an absolute understanding that this was a hot company
- Sometimes knowing your email is being opened can be very frustrating if you cannot get a response. However, at least you know it was read and they are not interested.
- My boss and fellow employee's don't like the fact that I know where they are located. It's somewhat divisive in that sense.
Sales Representative
ERP Integrated SolutionsComputer Software, 51-200 employees
Ebsta
- Allows us easy access to know if someone is in our database without searching
Recruiter Enablement Manager
Betts RecruitingStaffing and Recruiting, 51-200 employees