ContactMonkey vs. InsideSales Playbooks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ContactMonkey
Score 6.0 out of 10
N/A
ContactMonkey tracks internal communications via email, and is a plugin for Outlook and Gmail. ContactMonkey gives users the following capabilities: - Track who opens emails, how many times, in what locations, and what email client or mobile device was used. - Track who clicked the hyperlinks in emails (link to LinkedIn profile, company website, proposal, etc.) - See Open Activities and Activity History - Log a Call, Create a Task and Add an Event - Create, Update or…N/A
InsideSales Playbooks
Score 6.9 out of 10
N/A
InsideSales Playbooks (formerly XANT Playbooks) aims to help SDRs and AEs quickly build closeable pipeline, by helping salespeople get a hold of more of the right people. InsideSales.com uses their A.I.-platform called Neuralytics to target likely buyers combined with their cadence engine to help sales reps consistently engage all of their prospects in a personalized way. Just like Waze from Google helps drivers get to their destination quickly based on the data from other drivers,…N/A
Pricing
ContactMonkeyInsideSales Playbooks
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ContactMonkeyInsideSales Playbooks
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
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User Ratings
ContactMonkeyInsideSales Playbooks
Likelihood to Recommend
10.0
(2 ratings)
1.3
(127 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
3.3
(101 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
ContactMonkeyInsideSales Playbooks
Likelihood to Recommend
ContactMonkey Inc.
If you are a sales rep and want to know if your email has been opened without having to use receipts this is perfect. However, many people find this intrusive and inappropriate. I don't believe in this day and age there should be a moral outrage to track your emails but it happens. I particularly like it for Outlook 2016. I've tried Yesaware but found this better suited.
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Aurea
It is well suited for any sales department, to try to get ahold of the person you are trying to get ahold of. Playbooks has increased the number of decision makers that I can get ahold of on a day to day basis. This tool would probably be less suited for people that do not have calls to make outside of the company.
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Pros
ContactMonkey Inc.
  • Uploads information from business cards to your current contact database through your camera phone
  • Great resource for looking up people before meetings and doing other types of background research
  • Use information found on the internet to fill in information about your contact
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Aurea
  • Playbooks does a great job of letting reps know when phone numbers are not a working number.
  • Playbooks does a great job being able to be tailored to your specific organization or business.
  • Playbooks does a great job of having a very friendly user experience.
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Cons
ContactMonkey Inc.
  • Salesforce integration seems unnecessary
  • Has refresh issues occasionally
  • Can cause slowing issues for Outlook
  • Doesn't have integration with Outlook.com/Exchange
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Aurea
  • The ability to filter specific plays or pieces of information so that it's more user-friendly for the overall organization. Essentially, more room to customize the organization of accounts and how you're working them.
  • The initial onboarding process of accounts results in high levels of tasks - the ability to break these down in an easier way to help with time management would be helpful.
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Likelihood to Renew
ContactMonkey Inc.
Easy to use
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Aurea
No answers on this topic
Usability
ContactMonkey Inc.
Easy for all users.
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Aurea
It only took a day to get comfortable with Playbooks. The ease of use and overall usability is fantastic in the sense that it's pretty straightforward once you get enough repetitions in the tool. I also like all of the videos and resources available if support is needed
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Support Rating
ContactMonkey Inc.
Easy to contact, quick follow-up/
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Aurea
No answers on this topic
Implementation Rating
ContactMonkey Inc.
It is really easy to integrate with GMail, so just start from there
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Aurea
No answers on this topic
Alternatives Considered
ContactMonkey Inc.
Contact Monkey was the best solution for Outlook 2016. While Yesaware is a good product with Microsoft 365 integration, I found it expensive and too feature rich for what I needed. If you are just trying to find something simple that does what you need well and cheap, this is the best solution on the market. It does have Salesforce integration but I just use the Salesforce product that is free and provides the same or more prospect info.
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Aurea
The Insidesales Playbooks is by far more intuitive and organized than other programs I have used in the past. Unfortunately I have not had experience with other products that are available out there. I would hope we will see more improvements from the ISDC tool as we all use it more and provide feedback
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Return on Investment
ContactMonkey Inc.
  • I've found companies that have shared my email and opened the email 20-60 times but never responded. It gave me an absolute understanding that this was a hot company
  • Sometimes knowing your email is being opened can be very frustrating if you cannot get a response. However, at least you know it was read and they are not interested.
  • My boss and fellow employee's don't like the fact that I know where they are located. It's somewhat divisive in that sense.
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Aurea
  • 100's of hours back in our week due to Salesforce Integration!
  • We have more clients answering the phone due to creative caller ID solutions.
  • We can standardize our messaging by partnering with Marketing to help build plays and auto-enroll certain contacts based on messaging.
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ScreenShots

InsideSales Playbooks Screenshots

Screenshot of Playbooks DashboardScreenshot of Editing a RecordScreenshot of Creating an EmailScreenshot of Adding NotesScreenshot of Scheduling a CallScreenshot of Viewing Task List