ContactOffice vs. CommUnity by Personify

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ContactOffice
Score 4.0 out of 10
Mid-Size Companies (51-1,000 employees)
ContactOffice is a private label cloud collaboration suite including messaging, collaboration and mobility technologies. It is a suite of web applications (Mail, Docs, Calendar, Contacts) that are accessible anytime, anywhere and from any device.N/A
CommUnity by Personify
Score 10.0 out of 10
N/A
Small World Labs Community is a hosted collaboration and social networking platform with easy drag & drop modification capabilities. Small World Labs offers implementation and community engagement services, plus an open API for integration with other systems. Small World Labs has clients across industries, but a high concentration in the nonprofit area. Small World Labs was acquired by Personify Corp in 2016.N/A
Pricing
ContactOfficeCommUnity by Personify
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ContactOfficeCommUnity by Personify
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
ContactOfficeCommUnity by Personify
Top Pros
Top Cons
Features
ContactOfficeCommUnity by Personify
Project Management
Comparison of Project Management features of Product A and Product B
ContactOffice
7.8
3 Ratings
1% below category average
CommUnity by Personify
-
Ratings
Task Management8.73 Ratings00 Ratings
Gantt Charts7.13 Ratings00 Ratings
Scheduling8.13 Ratings00 Ratings
Workflow Automation7.12 Ratings00 Ratings
Mobile Access7.33 Ratings00 Ratings
Search7.12 Ratings00 Ratings
Visual planning tools9.01 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
ContactOffice
7.9
3 Ratings
1% below category average
CommUnity by Personify
-
Ratings
Chat8.73 Ratings00 Ratings
Notifications8.73 Ratings00 Ratings
Discussions9.02 Ratings00 Ratings
Surveys8.62 Ratings00 Ratings
Internal knowledgebase8.02 Ratings00 Ratings
Integrates with GoToMeeting7.01 Ratings00 Ratings
Integrates with Gmail and Google Hangouts6.01 Ratings00 Ratings
Integrates with Outlook7.01 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
ContactOffice
7.9
3 Ratings
3% below category average
CommUnity by Personify
-
Ratings
Versioning7.82 Ratings00 Ratings
Video files7.42 Ratings00 Ratings
Audio files8.13 Ratings00 Ratings
Document collaboration9.03 Ratings00 Ratings
Access control8.12 Ratings00 Ratings
Advanced security features7.01 Ratings00 Ratings
Integrates with Google Drive7.92 Ratings00 Ratings
Best Alternatives
ContactOfficeCommUnity by Personify
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.6 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 9.6 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Discord
Discord
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ContactOfficeCommUnity by Personify
Likelihood to Recommend
7.3
(3 ratings)
9.1
(3 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(3 ratings)
Usability
-
(0 ratings)
9.1
(1 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
In-Person Training
-
(0 ratings)
9.1
(1 ratings)
Online Training
-
(0 ratings)
8.2
(1 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
ContactOfficeCommUnity by Personify
Likelihood to Recommend
ContactOffice
1. Its cloud-based messaging and collaboration suite includes among others an email solution, calendars, address books, documents, polling tool and more. 2. Handling big data, managing events, and reminders. 3. Rich API allowing for a deep integration of the Contact Office applications. 4. Universal access to your data through desktop and mobile. 5. Almost every device supported.
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Personify Corp
You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
support and services team that works collaboratively with us to make
sure we are always getting what we need. They provide
24x7 emergency support, online ticket support, email support, a client
community, and the ability to call and talk to the same account manager or
community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
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Pros
ContactOffice
  • Can use it from anywhere, can access your documents, emails and others.
  • Can message your group and arrange meetings, and it will notify you.
  • Can manage tasks.
  • Fairly good customer support
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Personify Corp
  • It's easy to use. The admin panel has a number of drag and drop options to modify the experience
  • Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
  • Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
  • Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
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Cons
ContactOffice
  • Data safety concerns
Read full review
Personify Corp
  • Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
  • Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.
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Likelihood to Renew
ContactOffice
No answers on this topic
Personify Corp
From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
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Usability
ContactOffice
No answers on this topic
Personify Corp
There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
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Reliability and Availability
ContactOffice
No answers on this topic
Personify Corp
Uptime has never been an issue.
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Performance
ContactOffice
No answers on this topic
Personify Corp
Speed is not an issue.
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Support Rating
ContactOffice
No answers on this topic
Personify Corp
The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
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In-Person Training
ContactOffice
No answers on this topic
Personify Corp
In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
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Online Training
ContactOffice
No answers on this topic
Personify Corp
Online training is through online webinar & how-to posts and videos in the client community.
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Implementation Rating
ContactOffice
No answers on this topic
Personify Corp
We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
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Alternatives Considered
ContactOffice
ContactOffice handles almost all data, all files like doc, pdf, mp3 etc. Task management. Worksection is an all-around project management app that gives users visibility and organization. ContactOffice is a contact management software that helps you to easily manage your data from any computer with a web browser. Worksection is Free: no charge. ContactOffice offers four plans for its Individual version. ContactOffice has more supported Integrations than Worksection.
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Personify Corp
We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
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Return on Investment
ContactOffice
  • Can get documents from anywhere if you forgot your files.
  • Can connect with anyone in your group, chat, share ideas, and requirements in a single instance.
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Personify Corp
  • Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
  • Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
  • Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.
Read full review
ScreenShots

ContactOffice Screenshots

Screenshot of Easily manage your data in your virtual office

CommUnity by Personify Screenshots

Screenshot of Screenshot of Screenshot of