What users are saying about
4 Ratings
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Score 7.1 out of 100
58 Ratings
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Score 7.5 out of 100

Feature Set Ratings

    Project Management

    7.8

    ContactOffice

    78%

    Polycom RealPresence Group Series

    Feature Set Not Supported
    N/A
    ContactOffice ranks higher in 7/7 features

    Task Management

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.1
    71%
    3 Ratings
    N/A
    0 Ratings

    Scheduling

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.1
    71%
    2 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.3
    73%
    3 Ratings
    N/A
    0 Ratings

    Search

    7.1
    71%
    2 Ratings
    N/A
    0 Ratings

    Visual planning tools

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Communication

    7.9

    ContactOffice

    79%

    Polycom RealPresence Group Series

    Feature Set Not Supported
    N/A
    ContactOffice ranks higher in 8/8 features

    Chat

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Notifications

    8.7
    87%
    3 Ratings
    N/A
    0 Ratings

    Discussions

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Surveys

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Integrates with Outlook

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    File Sharing & Management

    7.9

    ContactOffice

    79%

    Polycom RealPresence Group Series

    Feature Set Not Supported
    N/A
    ContactOffice ranks higher in 7/7 features

    Versioning

    7.8
    78%
    2 Ratings
    N/A
    0 Ratings

    Video files

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Audio files

    8.1
    81%
    3 Ratings
    N/A
    0 Ratings

    Document collaboration

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    Access control

    8.1
    81%
    2 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Integrates with Google Drive

    7.9
    79%
    2 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Polycom RealPresence Group Series is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.3

    ContactOffice

    73%
    3 Ratings
    8.5

    Polycom RealPresence Group Series

    85%
    27 Ratings

    Likelihood to Renew

    ContactOffice

    N/A
    0 Ratings
    7.3

    Polycom RealPresence Group Series

    73%
    1 Rating

    Usability

    ContactOffice

    N/A
    0 Ratings
    8.7

    Polycom RealPresence Group Series

    87%
    4 Ratings

    Support Rating

    ContactOffice

    N/A
    0 Ratings
    8.7

    Polycom RealPresence Group Series

    87%
    6 Ratings

    Likelihood to Recommend

    ContactOffice

    1. Its cloud-based messaging and collaboration suite includes among others an email solution, calendars, address books, documents, polling tool and more.2. Handling big data, managing events, and reminders. 3. Rich API allowing for a deep integration of the Contact Office applications.4. Universal access to your data through desktop and mobile. 5. Almost every device supported.
    Anonymous | TrustRadius Reviewer

    Polycom RealPresence Group Series

    If you're always working in the Polycom ecosystem then the Group Series codecs are reliable and the quality of the camera and microphones are extremely good. However, the system relies heavily on either having onsite server technology and/or cloud based bridging capability. In addition, the peripherals like cameras and microphones are quite expensive. Maintenance and support costs also make the ongoing investment a costly one
    Anonymous | TrustRadius Reviewer

    Pros

    ContactOffice

    • Can use it from anywhere, can access your documents, emails and others.
    • Can message your group and arrange meetings, and it will notify you.
    • Can manage tasks.
    • Fairly good customer support
    Anonymous | TrustRadius Reviewer

    Polycom RealPresence Group Series

    • The audio and video quality can not be matched.
    • For the most part, they are rather simplistic in their use and just work. People don't usually have a hard time operating them
    • They are rather versatile in that we have been able to integrate them with other applications
    Curt Sminkey | TrustRadius Reviewer

    Cons

    ContactOffice

    • Data safety concerns
    RANDHIR KUMAR | TrustRadius Reviewer

    Polycom RealPresence Group Series

    • The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ContactOffice

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    Polycom RealPresence Group Series

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    ContactOffice

    No score
    No answers yet
    No answers on this topic

    Polycom RealPresence Group Series

    Polycom RealPresence Group Series 7.3
    Based on 1 answer
    We love the product and is totally integrated in our company.
    Anonymous | TrustRadius Reviewer

    Usability

    ContactOffice

    No score
    No answers yet
    No answers on this topic

    Polycom RealPresence Group Series

    Polycom RealPresence Group Series 8.7
    Based on 4 answers
    Polycom RealPresence group series is most ideal for corporate sectors for larger meeting rooms where the virtual interaction happens on a frequent basis. It supports most of the global meeting platforms via IP-based or SIP-based dial-in and simultaneously it's secure too. While designing meeting rooms with automation it works perfectly with third-party programmed interfaces
    Sonu Kumar | TrustRadius Reviewer

    Support Rating

    ContactOffice

    No score
    No answers yet
    No answers on this topic

    Polycom RealPresence Group Series

    Polycom RealPresence Group Series 8.7
    Based on 6 answers
    The support and maintenance is only as good as your own helpdesk. First line is your own IT department and they need to be fully versed in using the systems and configuring them. Beyond this, Polycom's 2nd/3rd line support is good but by that time you will have wasted a long time insofar as your system will be down. The RMA process is good for maintenance support codecs but again, you're paying for this on an annual basis
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    ContactOffice

    ContactOffice handles almost all data, all files like doc, pdf, mp3 etc. Task management. Worksection is an all-around project management app that gives users visibility and organization. ContactOffice is a contact management software that helps you to easily manage your data from any computer with a web browser. Worksection is Free: no charge. ContactOffice offers four plans for its Individual version. ContactOffice has more supported Integrations than Worksection.
    Anonymous | TrustRadius Reviewer

    Polycom RealPresence Group Series

    Polycom RealPresence Group Series stands head and shoulders above Microsoft Teams and Cisco Webex Meetings both for dependability and robust delivery of function. One established the meetings were very hard to break apart but easy to end when so desired. The installation of the devices, the training of technicians, and end-users were both intuitive and easy to manage, where the same interactions with Microsoft Teams and Cisco Webex In my opinion, and experience, were challenging to work through.
    Alfred Brock | TrustRadius Reviewer

    Return on Investment

    ContactOffice

    • Can get documents from anywhere if you forgot your files.
    • Can connect with anyone in your group, chat, share ideas, and requirements in a single instance.
    Anonymous | TrustRadius Reviewer

    Polycom RealPresence Group Series

    • Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly.
    • Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win.
    • Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints.
    Adam Bruneau | TrustRadius Reviewer

    Screenshots

    Polycom RealPresence Group Series

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