ContactOffice vs. Polycom RealPresence Group Series

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ContactOffice
Score 4.0 out of 10
Mid-Size Companies (51-1,000 employees)
ContactOffice is a private label cloud collaboration suite including messaging, collaboration and mobility technologies. It is a suite of web applications (Mail, Docs, Calendar, Contacts) that are accessible anytime, anywhere and from any device.N/A
Polycom RealPresence Group Series
Score 6.1 out of 10
N/A
The Polycom RealPresence Group Series is a video conferencing codec that connects to a standards-based video conferencing infrastructure to allow users to make video conference calls. There are three products in the series – RealPresence Group 300, RealPresence Group 500, and RealPresence Group 700. It is certified to use with Office 365 and Skype for Business.N/A
Pricing
ContactOfficePolycom RealPresence Group Series
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ContactOfficePolycom RealPresence Group Series
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
ContactOfficePolycom RealPresence Group Series
Top Pros
Top Cons
Features
ContactOfficePolycom RealPresence Group Series
Project Management
Comparison of Project Management features of Product A and Product B
ContactOffice
7.8
3 Ratings
1% below category average
Polycom RealPresence Group Series
-
Ratings
Task Management8.73 Ratings00 Ratings
Gantt Charts7.13 Ratings00 Ratings
Scheduling8.13 Ratings00 Ratings
Workflow Automation7.12 Ratings00 Ratings
Mobile Access7.33 Ratings00 Ratings
Search7.12 Ratings00 Ratings
Visual planning tools9.01 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
ContactOffice
7.9
3 Ratings
1% below category average
Polycom RealPresence Group Series
-
Ratings
Chat8.73 Ratings00 Ratings
Notifications8.73 Ratings00 Ratings
Discussions9.02 Ratings00 Ratings
Surveys8.62 Ratings00 Ratings
Internal knowledgebase8.02 Ratings00 Ratings
Integrates with GoToMeeting7.01 Ratings00 Ratings
Integrates with Gmail and Google Hangouts6.01 Ratings00 Ratings
Integrates with Outlook7.01 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
ContactOffice
7.9
3 Ratings
3% below category average
Polycom RealPresence Group Series
-
Ratings
Versioning7.82 Ratings00 Ratings
Video files7.42 Ratings00 Ratings
Audio files8.13 Ratings00 Ratings
Document collaboration9.03 Ratings00 Ratings
Access control8.12 Ratings00 Ratings
Advanced security features7.01 Ratings00 Ratings
Integrates with Google Drive7.92 Ratings00 Ratings
Best Alternatives
ContactOfficePolycom RealPresence Group Series
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
Zoom
Zoom
Score 8.2 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Cisco Webex DX80 (discontinued)
Cisco Webex DX80 (discontinued)
Score 9.2 out of 10
Enterprises
HCL Connections
HCL Connections
Score 9.0 out of 10
Cisco Webex DX80 (discontinued)
Cisco Webex DX80 (discontinued)
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ContactOfficePolycom RealPresence Group Series
Likelihood to Recommend
7.3
(3 ratings)
7.7
(26 ratings)
Likelihood to Renew
-
(0 ratings)
7.3
(1 ratings)
Usability
-
(0 ratings)
8.0
(3 ratings)
Support Rating
-
(0 ratings)
8.3
(4 ratings)
User Testimonials
ContactOfficePolycom RealPresence Group Series
Likelihood to Recommend
ContactOffice
1. Its cloud-based messaging and collaboration suite includes among others an email solution, calendars, address books, documents, polling tool and more. 2. Handling big data, managing events, and reminders. 3. Rich API allowing for a deep integration of the Contact Office applications. 4. Universal access to your data through desktop and mobile. 5. Almost every device supported.
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Poly
If you're always working in the Polycom ecosystem then the Group Series codecs are reliable and the quality of the camera and microphones are extremely good. However, the system relies heavily on either having onsite server technology and/or cloud based bridging capability. In addition, the peripherals like cameras and microphones are quite expensive. Maintenance and support costs also make the ongoing investment a costly one
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Pros
ContactOffice
  • Can use it from anywhere, can access your documents, emails and others.
  • Can message your group and arrange meetings, and it will notify you.
  • Can manage tasks.
  • Fairly good customer support
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Poly
  • The audio and video quality can not be matched.
  • For the most part, they are rather simplistic in their use and just work. People don't usually have a hard time operating them
  • They are rather versatile in that we have been able to integrate them with other applications
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Cons
ContactOffice
  • Data safety concerns
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Poly
  • The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens.
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Likelihood to Renew
ContactOffice
No answers on this topic
Poly
We love the product and is totally integrated in our company.
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Usability
ContactOffice
No answers on this topic
Poly
The directory is slightly dated and unless you have a Skype for Business integration license, dialing users into a call is difficult. The Group Series Remote whilst minimalistic is actually more difficult to use than the previous HDX remote. Having to recharge the battery on the group series remote is both annoying and difficult as if you do not keep on top of it, you will be faced with a situation where the remote is not working and then have to try and find another one. Not ideal if you need to start a video call (assuming auto join has not been enabled in the admin portal).
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Support Rating
ContactOffice
No answers on this topic
Poly
I can't say I've needed support more than a handful of times. One was for trying to connect a Polycom Conference phone and a Real Presence together. After a few months, we came to the conclusion it wasn't possible, that was the only frustrating occurance with support. Any other time if we needed to RMA a device, it was very smooth.
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Alternatives Considered
ContactOffice
ContactOffice handles almost all data, all files like doc, pdf, mp3 etc. Task management. Worksection is an all-around project management app that gives users visibility and organization. ContactOffice is a contact management software that helps you to easily manage your data from any computer with a web browser. Worksection is Free: no charge. ContactOffice offers four plans for its Individual version. ContactOffice has more supported Integrations than Worksection.
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Poly
Polycom RealPresence Group Series stands head and shoulders above Microsoft Teams and Cisco Webex Meetings both for dependability and robust delivery of function. One established the meetings were very hard to break apart but easy to end when so desired. The installation of the devices, the training of technicians, and end-users were both intuitive and easy to manage, where the same interactions with Microsoft Teams and Cisco Webex In my opinion, and experience, were challenging to work through.
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Return on Investment
ContactOffice
  • Can get documents from anywhere if you forgot your files.
  • Can connect with anyone in your group, chat, share ideas, and requirements in a single instance.
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Poly
  • Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly.
  • Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win.
  • Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints.
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ScreenShots

ContactOffice Screenshots

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