What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.1 out of 100
Based on 4 reviews and ratings
58 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 58 reviews and ratings
Feature Set Ratings
Project Management

7.8
ContactOffice
78%

Polycom RealPresence Group Series
Feature Set Not Supported
N/A
ContactOffice ranks higher in 7/7 features
ContactOffice ranks higher in 7/7 features
Task Management

8.7
87%
3 Ratings

N/A
0 Ratings
Gantt Charts

7.1
71%
3 Ratings

N/A
0 Ratings
Scheduling

8.1
81%
3 Ratings

N/A
0 Ratings
Workflow Automation

7.1
71%
2 Ratings

N/A
0 Ratings
Mobile Access

7.3
73%
3 Ratings

N/A
0 Ratings
Search

7.1
71%
2 Ratings

N/A
0 Ratings
Visual planning tools

9.0
90%
1 Rating

N/A
0 Ratings
Communication

7.9
ContactOffice
79%

Polycom RealPresence Group Series
Feature Set Not Supported
N/A
ContactOffice ranks higher in 8/8 features
ContactOffice ranks higher in 8/8 features
Chat

8.7
87%
3 Ratings

N/A
0 Ratings
Notifications

8.7
87%
3 Ratings

N/A
0 Ratings
Discussions

9.0
90%
2 Ratings

N/A
0 Ratings
Surveys

8.6
86%
2 Ratings

N/A
0 Ratings
Internal knowledgebase

8.0
80%
2 Ratings

N/A
0 Ratings
Integrates with GoToMeeting

7.0
70%
1 Rating

N/A
0 Ratings
Integrates with Gmail and Google Hangouts

6.0
60%
1 Rating

N/A
0 Ratings
Integrates with Outlook

7.0
70%
1 Rating

N/A
0 Ratings
File Sharing & Management

7.9
ContactOffice
79%

Polycom RealPresence Group Series
Feature Set Not Supported
N/A
ContactOffice ranks higher in 7/7 features
ContactOffice ranks higher in 7/7 features
Versioning

7.8
78%
2 Ratings

N/A
0 Ratings
Video files

7.4
74%
2 Ratings

N/A
0 Ratings
Audio files

8.1
81%
3 Ratings

N/A
0 Ratings
Document collaboration

9.0
90%
3 Ratings

N/A
0 Ratings
Access control

8.1
81%
2 Ratings

N/A
0 Ratings
Advanced security features

7.0
70%
1 Rating

N/A
0 Ratings
Integrates with Google Drive

7.9
79%
2 Ratings

N/A
0 Ratings
Attribute Ratings
- Polycom RealPresence Group Series is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.3
ContactOffice
73%
3 Ratings

8.5
Polycom RealPresence Group Series
85%
27 Ratings
Likelihood to Renew

ContactOffice
N/A
0 Ratings

7.3
Polycom RealPresence Group Series
73%
1 Rating
Usability

ContactOffice
N/A
0 Ratings

8.7
Polycom RealPresence Group Series
87%
4 Ratings
Support Rating

ContactOffice
N/A
0 Ratings

8.7
Polycom RealPresence Group Series
87%
6 Ratings
Likelihood to Recommend
ContactOffice
1. Its cloud-based messaging and collaboration suite includes among others an email solution, calendars, address books, documents, polling tool and more.2. Handling big data, managing events, and reminders. 3. Rich API allowing for a deep integration of the Contact Office applications.4. Universal access to your data through desktop and mobile. 5. Almost every device supported.

Verified User
Engineer in Information Technology
Internet Company, 11-50 employeesPolycom RealPresence Group Series
If you're always working in the Polycom ecosystem then the Group Series codecs are reliable and the quality of the camera and microphones are extremely good. However, the system relies heavily on either having onsite server technology and/or cloud based bridging capability. In addition, the peripherals like cameras and microphones are quite expensive. Maintenance and support costs also make the ongoing investment a costly one

Verified User
Manager in Information Technology
Broadcast Media Company, 10,001+ employeesPros
ContactOffice
- Can use it from anywhere, can access your documents, emails and others.
- Can message your group and arrange meetings, and it will notify you.
- Can manage tasks.
- Fairly good customer support

Verified User
Engineer in Engineering
Construction Company, 10,001+ employeesPolycom RealPresence Group Series
- The audio and video quality can not be matched.
- For the most part, they are rather simplistic in their use and just work. People don't usually have a hard time operating them
- They are rather versatile in that we have been able to integrate them with other applications
Network Engineer
SouthcoMechanical Or Industrial Engineering, 201-500 employees
Cons
ContactOffice
- Data safety concerns
UI Designer
ANS CommerceInternet, 51-200 employees
Polycom RealPresence Group Series
- The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens.

Verified User
Professional in Professional Services
Higher Education Company, 1001-5000 employeesPricing Details
ContactOffice
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
—Polycom RealPresence Group Series
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Likelihood to Renew
ContactOffice
No score
No answers yet
No answers on this topic
Polycom RealPresence Group Series
Polycom RealPresence Group Series 7.3
Based on 1 answer
We love the product and is totally integrated in our company.

Verified User
Engineer in Information Technology
Retail Company, 10,001+ employeesUsability
ContactOffice
No score
No answers yet
No answers on this topic
Polycom RealPresence Group Series
Polycom RealPresence Group Series 8.7
Based on 4 answers
Polycom RealPresence group series is most ideal for corporate sectors for larger meeting rooms where the virtual interaction happens on a frequent basis. It supports most of the global meeting platforms via IP-based or SIP-based dial-in and simultaneously it's secure too. While designing meeting rooms with automation it works perfectly with third-party programmed interfaces
System Administrator
SB Energy Pvt LtdRenewables & Environment, 201-500 employees
Support Rating
ContactOffice
No score
No answers yet
No answers on this topic
Polycom RealPresence Group Series
Polycom RealPresence Group Series 8.7
Based on 6 answers
The support and maintenance is only as good as your own helpdesk. First line is your own IT department and they need to be fully versed in using the systems and configuring them. Beyond this, Polycom's 2nd/3rd line support is good but by that time you will have wasted a long time insofar as your system will be down. The RMA process is good for maintenance support codecs but again, you're paying for this on an annual basis

Verified User
Manager in Information Technology
Broadcast Media Company, 10,001+ employeesAlternatives Considered
ContactOffice
ContactOffice handles almost all data, all files like doc, pdf, mp3 etc. Task management. Worksection is an all-around project management app that gives users visibility and organization. ContactOffice is a contact management software that helps you to easily manage your data from any computer with a web browser. Worksection is Free: no charge. ContactOffice offers four plans for its Individual version. ContactOffice has more supported Integrations than Worksection.

Verified User
Engineer in Information Technology
Internet Company, 11-50 employeesPolycom RealPresence Group Series
Polycom RealPresence Group Series stands head and shoulders above Microsoft Teams and Cisco Webex Meetings both for dependability and robust delivery of function. One established the meetings were very hard to break apart but easy to end when so desired. The installation of the devices, the training of technicians, and end-users were both intuitive and easy to manage, where the same interactions with Microsoft Teams and Cisco Webex In my opinion, and experience, were challenging to work through.
Communications Specialist
Yazaki, NAAutomotive, 10,001+ employees
Return on Investment
ContactOffice
- Can get documents from anywhere if you forgot your files.
- Can connect with anyone in your group, chat, share ideas, and requirements in a single instance.

Verified User
Engineer in Engineering
Construction Company, 10,001+ employeesPolycom RealPresence Group Series
- Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly.
- Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win.
- Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints.
North America Audio Video Support Specialist
Analog DevicesSemiconductors, 10,001+ employees