What users are saying about
1 Ratings
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Score 9.1 out of 100
38 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

ContactPigeon

Ideal for eCommerce. It is not the cheapest for a startup but one of the best for a scaling business.
Apostolis Lianos | TrustRadius Reviewer

Episerver Digital Commerce

Episerver Digital Commerce may be a good fit for you if you do not have your own development team, do not need any custom development, and the out-of-the-box experience takes care of all your business needs.If you need significant custom development and value testable, discoverable software, then Episerver Digital Commerce will not be a good fit for your organization.
Tim Hardy | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

ContactPigeon
Episerver Digital Commerce
5.2
Product catalog & listings
ContactPigeon
Episerver Digital Commerce
4.8
Product management
ContactPigeon
Episerver Digital Commerce
4.1
Bulk product upload
ContactPigeon
Episerver Digital Commerce
3.6
Branding
ContactPigeon
Episerver Digital Commerce
6.1
Mobile storefront
ContactPigeon
Episerver Digital Commerce
6.2
Product variations
ContactPigeon
Episerver Digital Commerce
6.4
Website integration
ContactPigeon
Episerver Digital Commerce
4.3
Visual customization
ContactPigeon
Episerver Digital Commerce
5.5
CMS
ContactPigeon
Episerver Digital Commerce
5.2

Online Shopping Cart

ContactPigeon
Episerver Digital Commerce
6.6
Abandoned cart recovery
ContactPigeon
Episerver Digital Commerce
6.9
Checkout user experience
ContactPigeon
Episerver Digital Commerce
6.4

Online Payment System

ContactPigeon
Episerver Digital Commerce
6.7
eCommerce security
ContactPigeon
Episerver Digital Commerce
6.7

eCommerce Marketing

ContactPigeon
Episerver Digital Commerce
6.4
Promotions & discounts
ContactPigeon
Episerver Digital Commerce
7.5
Personalized recommendations
ContactPigeon
Episerver Digital Commerce
5.3
SEO
ContactPigeon
Episerver Digital Commerce
6.2

eCommerce Business Management

ContactPigeon
Episerver Digital Commerce
5.1
Multi-site management
ContactPigeon
Episerver Digital Commerce
6.8
Order processing
ContactPigeon
Episerver Digital Commerce
5.1
Inventory management
ContactPigeon
Episerver Digital Commerce
5.3
Shipping
ContactPigeon
Episerver Digital Commerce
3.8
Custom functionality
ContactPigeon
Episerver Digital Commerce
4.5

Pros

ContactPigeon

  • Really powerful custom automation
  • Omnichannel marketing automation (Email+Push Notifications+SMS)
  • Great support
Apostolis Lianos | TrustRadius Reviewer

Episerver Digital Commerce

  • Web content management -- the interface is drag and drop and makes it very easy for business users to create product pages.
  • In site search with Episerver Find -- it is easy to promote attributes and make quick tweaks to fine-tune results.
  • Integrate with other systems -- we have integrated with our ERP, our product information management system, our digital asset management system and our marketing automation system to take advantage of investments we have already made in content and customer data.
Anonymous | TrustRadius Reviewer

Cons

ContactPigeon

  • The UI is too complex sometimes (hopefully their support is always there for us!)
Apostolis Lianos | TrustRadius Reviewer

Episerver Digital Commerce

  • Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs.
  • Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release.
  • Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

ContactPigeon

No score
No answers yet
No answers on this topic

Episerver Digital Commerce

Episerver Digital Commerce 4.6
Based on 2 answers
Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
Nadia Lotter | TrustRadius Reviewer

Usability

ContactPigeon

No score
No answers yet
No answers on this topic

Episerver Digital Commerce

Episerver Digital Commerce 4.5
Based on 1 answer
The CMS has clearly had time to evolve as a tool but the digital commerce aspect is outdated and needs to be reviewed as it is not intuitive to the admins using it.
Nadia Lotter | TrustRadius Reviewer

Support Rating

ContactPigeon

No score
No answers yet
No answers on this topic

Episerver Digital Commerce

Episerver Digital Commerce 8.2
Based on 1 answer
We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Nadia Lotter | TrustRadius Reviewer

Implementation Rating

ContactPigeon

No score
No answers yet
No answers on this topic

Episerver Digital Commerce

Episerver Digital Commerce 2.7
Based on 1 answer
Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Nadia Lotter | TrustRadius Reviewer

Alternatives Considered

ContactPigeon

ContactPigeon is built for eCommerce, while Mailchimp is super easy and a good fit for a smaller company. That's why we switched since we needed a more complete, all-in-one marketing automation solution to scale our online business.
Apostolis Lianos | TrustRadius Reviewer

Episerver Digital Commerce

Just depends on the use case. Some clients are more heavily weighted towards a marketing CMS and don't need a ton of complex technical functions of their eCommerce platform. For these we recommend Episerver.
Jared Wooden | TrustRadius Reviewer

Return on Investment

ContactPigeon

  • 25% growth in Email orders (YoY).
  • Higher open rates up to +46%.
Apostolis Lianos | TrustRadius Reviewer

Episerver Digital Commerce

  • Our rocky implementation was very costly to our organization
  • The untestable nature of epiCommerce has cost us a lot in development time and fragile integrations
  • The difficult database schema has cost us a great deal of development time for maintenance and new feature development
Tim Hardy | TrustRadius Reviewer

Screenshots

Pricing Details

ContactPigeon

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Episerver Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ContactPigeon
9.1
Episerver Digital Commerce
6.9

Likelihood to Renew

ContactPigeon
Episerver Digital Commerce
4.6

Usability

ContactPigeon
Episerver Digital Commerce
4.5

Support Rating

ContactPigeon
Episerver Digital Commerce
8.2

Implementation Rating

ContactPigeon
Episerver Digital Commerce
2.7

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