ContactPigeon vs. Pega Customer Service

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ContactPigeon
Score 9.9 out of 10
Mid-Size Companies (51-1,000 employees)
ContactPigeon is a marketing automation solution for eCommerce. It combines email marketing, dynamic pop-ups, segmentation, automation flows and real-time analytics for marketers to maximize results when it comes to visitor remarketing. It enables eCommerce and B2C businesses to better engage, retain and grow customers with insights into visitor behaviors and automation flows. Get started with templates & recipes Users have pre-built eCommerce automation recipes to nurture, win…
$198
per month/billed annually
Pega Customer Service
Score 7.9 out of 10
N/A
Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition.N/A
Pricing
ContactPigeonPega Customer Service
Editions & Modules
Standard
$198.00
per month/billed annually
Pro
$385.00
per month/billed annually
Enterprise
$980.00
per month/billed annually
No answers on this topic
Offerings
Pricing Offerings
ContactPigeonPega Customer Service
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
ContactPigeonPega Customer Service
Top Pros
Top Cons
Best Alternatives
ContactPigeonPega Customer Service
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Conversica
Conversica
Score 9.4 out of 10
Conversica
Conversica
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ContactPigeonPega Customer Service
Likelihood to Recommend
10.0
(4 ratings)
7.7
(2 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Support Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
ContactPigeonPega Customer Service
Likelihood to Recommend
ContactPigeon
Our automations are built differently and using real-time API calls we pass on all the information needed. The cart abandonment and browse abandonment email campaigns are designed based on different travel bundles according to our visitors’ historical data. Likewise, our customer success manager helped up set up on-site count-down pop-ups that highlight the expiration date of specific offers.
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Pegasystems
Pega is a very nice tool for when we need to deal with data coming from different sources that need to be connected and used collectively. Additionally, having an easy-to-use interface makes it ideal for building decision flow in a simple manner that can still take advance decisions for 1:1 communication.
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Pros
ContactPigeon
  • Push, Popup & Email Automation
  • Support Team
  • User Segmentation
  • Product Recommendation AI
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Pegasystems
  • Easy to contact
  • Responds very quickly
  • Provides accurate information
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Cons
ContactPigeon
  • The UI is too complex sometimes (hopefully their support is always there for us!)
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Pegasystems
  • Performance, as some of the tasks run in batch.
  • Extensibility could take time for complex functionalities.
  • At least the cloud version should be more powerful in terms of processing.
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Likelihood to Renew
ContactPigeon
I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website.
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Pegasystems
No answers on this topic
Support Rating
ContactPigeon
It is honestly the best support team I've ever seen, always ready and willing to help.
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Pegasystems
No answers on this topic
Alternatives Considered
ContactPigeon
[I] haven't used other [products].
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Pegasystems
We have used different products those are ok but customer service is worst but Pega Customer Service is not like that tool and services both are doing excellent job
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Return on Investment
ContactPigeon
  • 25% growth in Email orders (YoY).
  • Higher open rates up to +46%.
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Pegasystems
  • Reduced the manual effort due to introducing automation
  • Increased customer satisfaction
  • Enhanced personalization
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ScreenShots

ContactPigeon Screenshots

Screenshot of Predefined ecommerce scenarios to get started fast.Screenshot of Dynamic popups designs and triggers to engage your site visitors.Screenshot of One glance view of the metrics that matter.

Pega Customer Service Screenshots

Screenshot of Next Best Action IntelligenceScreenshot of Optimize the Customer JourneyScreenshot of Paid Media ManagerScreenshot of Test, Learn & Act in Real-TimeScreenshot of Predictive IntelligenceScreenshot of Visualization & Simulation