ContactPigeon vs. SendBird

SendBird

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ContactPigeon	Score 9.9 out of 10	Mid-Size Companies (51-1,000 employees)	ContactPigeon is a marketing automation solution for eCommerce. It combines email marketing, dynamic pop-ups, segmentation, automation flows and real-time analytics for marketers to maximize results when it comes to visitor remarketing. It enables eCommerce and B2C businesses to better engage, retain and grow customers with insights into visitor behaviors and automation flows. Get started with templates & recipes Users have pre-built eCommerce automation recipes to nurture, win…	$198 per month/billed annually
SendBird	Score 8.9 out of 10	Small Businesses (1-50 employees)	SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with…	$0 Up to 1,000 chat MAU

Pricing

ContactPigeon

SendBird

Editions & Modules

Standard: $198.00
per month/billed annually
Pro: $385.00
per month/billed annually
Enterprise: $980.00
per month/billed annually

Free: $0
Up to 1,000 chat MAU
SPROUT: $49
Up to 10,000 chat MAU
TREE: $149
Up to 30,000 chat MAU, Broadcasting message is available
PARK: $499
Up to 100,000 chat MAU, Broadcasting message is available
ENTERPRISE: Contact us

Offerings

Pricing Offerings
ContactPigeon	SendBird
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
Yes	Yes

Entry-level Setup Fee

Optional

No setup fee

Additional Details

—

We offer Free plan but your Chat MAU will be limited to your service 1,000 and you’ll be limited to send only test broadcasting messages. Q. How is the Chat MAU calculated? A. Chat MAU (monthly active user) is calculated as any user who has sent or received a messaging data using SendBird platform during 30 days. Q. What happens if my app’s popularity explodes and I go beyond the Chat MAU quota? A. We don't have hard ceilings to prevent the Chat MAU rate from exceeding the pricing plan's quota (except for with the Sandbox option), but you will be charged for additional users beyond the stated limit. If your app exceeds the Chat MAU quota, you will be charged $0.012/user with Sprout pricing, $0.011/user with Tree pricing, $0.010/user with Park pricing, and even lower with Enterprise pricing. Q. Can I change the credit card information to another one? A. You can change your credit information on your Dashboard > Billing page.

More Pricing Information

Community Pulse
	ContactPigeon	SendBird
Top Pros	Pro Pop ups Pro Push notifications Pro User segmentation	Pro Group chat Pro Live chat Pro User engagement
Top Cons	Minus Data presentation	Minus System is not Minus Screen sharing Minus Documentation needs

Best Alternatives
	ContactPigeon	SendBird
Small Businesses	Simplify360 Score 7.8 out of 10	Telegram Score 8.8 out of 10
Medium-sized Companies	Bright Pattern Contact Center Score 10.0 out of 10	Telegram Score 8.8 out of 10
Enterprises	Conversica Score 9.7 out of 10	Telegram Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	ContactPigeon	SendBird
Likelihood to Recommend	10.0 (4 ratings)	8.9 (2 ratings)
Likelihood to Renew	9.1 (1 ratings)	- (0 ratings)
Support Rating	9.1 (1 ratings)	- (0 ratings)

User Testimonials
	ContactPigeon	SendBird
Likelihood to Recommend	ContactPigeon Our automations are built differently and using real-time API calls we pass on all the information needed. The cart abandonment and browse abandonment email campaigns are designed based on different travel bundles according to our visitors’ historical data. Likewise, our customer success manager helped up set up on-site count-down pop-ups that highlight the expiration date of specific offers. Dimitris Stravopoulos Marketing Specialist Read full review	SendBird SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier. Incentivized PS Pradyumn Singh Software Engineer Read full review
Pros	ContactPigeon Push, Popup & Email Automation Support Team User Segmentation Product Recommendation AI MP Makis Paraskevopoulos Digital Content Manager Read full review	SendBird Moderation around comments & chats. SendBird UIKit was super helpful for the design team. Our devs raved about the API documentation being so thorough & easy to follow. Incentivized Verified User Anonymous Read full review
Cons	ContactPigeon The UI is too complex sometimes (hopefully their support is always there for us!) Apostolis Lianos eCommerce Manager Read full review	SendBird It's support system is not that efficient Documentation needs improvement It's pricing is a little bit high comparing to other available options Incentivized PS Pradyumn Singh Software Engineer Read full review
Likelihood to Renew	ContactPigeon I am absolutely happy with their services. For any problem or idea that arises, the support team is there to provide solutions, advise, and even write code for the website. MP Makis Paraskevopoulos Digital Content Manager Read full review	SendBird No answers on this topic
Support Rating	ContactPigeon It is honestly the best support team I've ever seen, always ready and willing to help. MP Makis Paraskevopoulos Digital Content Manager Read full review	SendBird No answers on this topic
Alternatives Considered	ContactPigeon [I] haven't used other [products]. Verified User Anonymous Read full review	SendBird No answers on this topic
Return on Investment	ContactPigeon 25% growth in Email orders (YoY). Higher open rates up to +46%. Apostolis Lianos eCommerce Manager Read full review	SendBird Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount. Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in. Incentivized Verified User Anonymous Read full review
ScreenShots	ContactPigeon Screenshots	SendBird Screenshots