Contactually CRM (discontinued) vs. EngageBay

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contactually CRM (discontinued)
Score 8.0 out of 10
N/A
Contactually was a CRM for real estate agents and brokerages, that automatically prompted users to take action with the most important people to prevent things from falling through the cracks. Contactually was acquired by Compass in 2019, and is no longer available.
$69
per month
EngageBay
Score 7.0 out of 10
N/A
EngageBay is presented by the vendor as a powerful, simple, affordable, and integrated all-in-one marketing, sales, and service automation platform with a free CRM, designed for small businesses and startups to grow their business to the next level. It comprises a marketing automation suite to help businesses save time, nurture audiences and automate routines, manual tasks; free CRM and sales automation designed to keep users organized by storing and categorizing all email contacts, track deals,…
$12.74
per month per user
Pricing
Contactually CRM (discontinued)EngageBay
Editions & Modules
Professional
$69.00
per month
Accelerator
$119.00
per month
FREE
$0
per month per user
BASIC
$12.74
per month per user
GROWTH
$42.49
per month per user
PRO
$84.99
per month per user
Offerings
Pricing Offerings
Contactually CRM (discontinued)EngageBay
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Contactually CRM (discontinued)EngageBay
Top Pros
Top Cons
Features
Contactually CRM (discontinued)EngageBay
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Contactually CRM (discontinued)
8.8
4 Ratings
14% above category average
EngageBay
8.2
1 Ratings
7% above category average
Customer data management / contact management9.84 Ratings10.01 Ratings
Workflow management9.64 Ratings10.01 Ratings
Territory management8.92 Ratings00 Ratings
Opportunity management9.43 Ratings8.01 Ratings
Integration with email client (e.g., Outlook or Gmail)9.94 Ratings5.01 Ratings
Contract management6.02 Ratings8.01 Ratings
Quote & order management6.01 Ratings00 Ratings
Interaction tracking9.84 Ratings8.01 Ratings
Channel / partner relationship management9.83 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Contactually CRM (discontinued)
9.1
4 Ratings
19% above category average
EngageBay
8.5
1 Ratings
12% above category average
Case management9.74 Ratings7.01 Ratings
Call center management8.03 Ratings00 Ratings
Help desk management9.73 Ratings10.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Contactually CRM (discontinued)
9.7
4 Ratings
25% above category average
EngageBay
10.0
1 Ratings
28% above category average
Lead management9.84 Ratings10.01 Ratings
Email marketing9.64 Ratings10.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Contactually CRM (discontinued)
6.3
3 Ratings
18% below category average
EngageBay
9.0
1 Ratings
17% above category average
Task management7.03 Ratings10.01 Ratings
Billing and invoicing management5.01 Ratings8.01 Ratings
Reporting7.01 Ratings9.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Contactually CRM (discontinued)
7.0
3 Ratings
8% below category average
EngageBay
7.5
1 Ratings
1% below category average
Forecasting7.01 Ratings00 Ratings
Pipeline visualization7.03 Ratings8.01 Ratings
Customizable reports7.01 Ratings7.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Contactually CRM (discontinued)
7.0
2 Ratings
8% below category average
EngageBay
7.5
1 Ratings
1% below category average
Custom fields7.02 Ratings10.01 Ratings
Custom objects7.01 Ratings00 Ratings
Scripting environment7.02 Ratings5.01 Ratings
API for custom integration7.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Contactually CRM (discontinued)
7.5
3 Ratings
10% below category average
EngageBay
10.0
1 Ratings
18% above category average
Single sign-on capability9.02 Ratings10.01 Ratings
Role-based user permissions6.02 Ratings10.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Contactually CRM (discontinued)
8.4
3 Ratings
15% above category average
EngageBay
-
Ratings
Social data9.92 Ratings00 Ratings
Social engagement7.02 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Contactually CRM (discontinued)
9.9
3 Ratings
32% above category average
EngageBay
9.0
1 Ratings
23% above category average
Marketing automation9.93 Ratings10.01 Ratings
Compensation management00 Ratings8.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Contactually CRM (discontinued)
9.4
4 Ratings
22% above category average
EngageBay
5.0
1 Ratings
40% below category average
Mobile access9.44 Ratings5.01 Ratings
Best Alternatives
Contactually CRM (discontinued)EngageBay
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Contactually CRM (discontinued)EngageBay
Likelihood to Recommend
9.0
(5 ratings)
10.0
(1 ratings)
Likelihood to Renew
1.0
(1 ratings)
-
(0 ratings)
Usability
7.0
(1 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Contactually CRM (discontinued)EngageBay
Likelihood to Recommend
Discontinued Products
Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Read full review
EngageBay Inc.
I would absolutely recommend EngageBay to any customer looking to switch from Marketo or Salesforce that wanted a cheaper solution while still highly effective. Those platforms require hands-on integration consultants and full-time employees that know how to handle those CRMs. This CRM is easy to use for any beginner marketer.
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Pros
Discontinued Products
  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Read full review
EngageBay Inc.
  • Lead / customer tracking
  • Automated emails
  • Automations
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Cons
Discontinued Products
  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
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EngageBay Inc.
  • Landing pages
  • Livechat feature
  • Lead/customer integration
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Likelihood to Renew
Discontinued Products
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
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EngageBay Inc.
No answers on this topic
Usability
Discontinued Products
Easy to use, does not require a strong technical background at all.
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EngageBay Inc.
EngageBay's incredibly easy to use. I was able to pick up the CRM and start using right away with little issues. Anyone with basic CRM knowledge should be able to get started on EngageBay easy. Their customer service team also makes onboarding very easy and will work with you on any issue.
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Support Rating
Discontinued Products
No answers on this topic
EngageBay Inc.
Their support team is incredibly response, with a livechat option anytime during business hours. I was able to work with them on a variet of issues and they were extremely hands-on. The same reps are always there and friendly and ready to work with. There isn't a CRM that has better customer service.
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Alternatives Considered
Discontinued Products
It seemed to have everything that I wanted and wasn't too expensive.
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EngageBay Inc.
Salesforce and Marketo are the strongest CRM products out there in the space. The drawback they have is that they are immensely expensive and complex to set-up / use. Salesforce is extremely complex, especially when using in conjunction with Pardot. EngageBay is simple, easy to use, and easy to build from. And their customer service is far more responsive than those platforms.
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Return on Investment
Discontinued Products
  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
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EngageBay Inc.
  • Improved lead management and helped build lead data by 4-5x in size
  • Helped improve investor base with 100-150% growth in investors by year 1
  • Generated dozens of calendar invites to call potential investors in first year
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ScreenShots