What users are saying about
1 Ratings
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Score 8 out of 101

Likelihood to Recommend

ContactWorld for Service

It is a great CTI for call center solution if you are going to work with Salesforce. But if you are using ContactWorld standalone, it definitely is not an ideal solution. Quite some features are not supported by the standalone version, such as post-call survey and follow up call reminder, etc.
Emily Sullivan profile photo

Feature Rating Comparison

Contact Center Software

ContactWorld for Service
8.2
Click-to-call (CTC)
ContactWorld for Service
10.0
Warm transfer
ContactWorld for Service
10.0
Interactive voice response
ContactWorld for Service
9.0
Call tracking
ContactWorld for Service
5.0
CRM software integration
ContactWorld for Service
7.0

Workforce Optimization (WFO)

ContactWorld for Service
4.7
Recording
ContactWorld for Service
10.0
Historical reporting
ContactWorld for Service
2.0
Live reporting
ContactWorld for Service
2.0

Pros

ContactWorld for Service

  • Cloud-based, flexible DID set up, and works with Salesforce
  • Easy call flow design
  • Excellent customer service
  • Flexible tiers of licenses that work for our budget
Emily Sullivan profile photo

Cons

ContactWorld for Service

  • Third party implementation consult
  • British date format and time zone in U.S. market
  • No one answers their 800 number on their website
  • Report is not easy to read
  • Calls that were not answered wouldn’t make it to Salesforce report
Emily Sullivan profile photo

Alternatives Considered

ContactWorld for Service

We were extremely particular in our requirements and budget that Contact world was really our only option.
Emily Sullivan profile photo

Return on Investment

ContactWorld for Service

  • Its standalone functionality allowed us to launch our call center on time while we waited for Salesforce implementation.
  • Its applet workflow design allows us to operate our hours in a super flexible manner.
  • Our agents can work from anywhere.
Emily Sullivan profile photo

Pricing Details

ContactWorld for Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

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