Conte.ai vs. ResellerRatings

I do not recommend Conte.ai and give them an one.

ResellerRatings is a good tool for collecting ratings and quantifying how satisfied a user is with your website. It is relatively easy to implement and get setup and does have some pre-built widgets for adding reviews to your site. ResellerRatings does require a bit of training to get the hang of the administrative interface and it does require support staff to monitor, flag, and respond to reviews that are submitted (which can be a challenge depending on # of reviews and staffing levels).

Incentivized

• Manually sending out review requests.
• Easy implementation.
• Responsive support team.

Incentivized

• Conte.ai's customer service team
• Conte.ai needs to build trust for major networks like Facebook

• Seller Ratings are available, but Product Reviews for your company shouldn't be part of a paid package.
• Private/Public Replies should allow URLS to be clickable for ease-of-access.
• The "Reports" feature could be explained in more depth.

Incentivized

I do not feel Conte.ai is usable, so I give them a rating of one

I give them a one because I feel that Conte.ai's customer service is inadequate. When trying to find a solution, they say they will give me additional posts as compensation instead of a refund.

ResellerRatings support is pretty easy to get ahold of, and we usually got response within 24 hours.

Incentivized

We use both Trustpilot and ResellerRatings, as they handle slightly different aspects of services (product versus service).

Incentivized

• Negative ROI: I have lost business because of Conte.ai's broken system

• ResellerRatings has had a positive impact on ROI by allowing us to quickly gather user ratings/reviews and integrate the aggregate review with Google's paid search ads (via star ratings showing in ads)
• ResellerRatings has also had a positive impact on our business by allowing us to collect reviews and display on our website without the need for internal development resources and IT work (which would have been very costly for us).
• One thing we had wanted to accomplish through the use of ResellerRatings was to display reviews on our website and provide that detail to Google in a consumable format which would result in star ratings showing in our organic search results. However, we were not able to accomplish this and Google never picked up our rating from the ResellerRating's widgets, so that was a bit of a letdown.

Incentivized