What users are saying about
27 Ratings
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Top Rated
51 Ratings
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Crownpeak DXM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Feature Set Ratings

  • Contentful ranks higher in 2 feature sets: Security, Platform & Infrastructure
  • Crownpeak DXM ranks higher in 2 feature sets: Web Content Creation, Web Content Management

Security

9.0

Contentful

90%
8.5

Crownpeak DXM

85%
Contentful ranks higher in 1/1 features

Role-based user permissions

9.0
90%
5 Ratings
8.5
85%
25 Ratings

Platform & Infrastructure

7.7

Contentful

77%
7.6

Crownpeak DXM

76%
Contentful ranks higher in 1/2 features

API

7.0
70%
5 Ratings
7.5
75%
19 Ratings

Internationalization / multi-language

8.5
85%
3 Ratings
7.7
77%
20 Ratings

Web Content Creation

7.2

Contentful

72%
7.7

Crownpeak DXM

77%
Crownpeak DXM ranks higher in 5/8 features

WYSIWYG editor

7.3
73%
4 Ratings
7.4
74%
26 Ratings

Code quality / cleanliness

9.0
90%
4 Ratings
7.2
72%
26 Ratings

Admin section

8.0
80%
6 Ratings
7.8
78%
25 Ratings

Page templates

7.6
76%
4 Ratings
7.8
78%
27 Ratings

Library of website themes

7.5
75%
2 Ratings
N/A
0 Ratings

Mobile optimization / responsive design

7.2
72%
2 Ratings
7.8
78%
25 Ratings

Publishing workflow

4.0
40%
6 Ratings
8.1
81%
27 Ratings

Form generator

7.0
70%
1 Rating
7.5
75%
23 Ratings

Web Content Management

6.9

Contentful

69%
7.6

Crownpeak DXM

76%
Crownpeak DXM ranks higher in 4/5 features

Content taxonomy

6.0
60%
5 Ratings
7.4
74%
25 Ratings

SEO support

8.1
81%
4 Ratings
8.1
81%
24 Ratings

Bulk management

7.5
75%
2 Ratings
7.7
77%
22 Ratings

Availability / breadth of extensions

4.1
41%
4 Ratings
7.1
71%
21 Ratings

Community / comment management

9.0
90%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • Crownpeak DXM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

Contentful

80%
7 Ratings
8.1

Crownpeak DXM

81%
30 Ratings

Likelihood to Renew

Contentful

N/A
0 Ratings
8.9

Crownpeak DXM

89%
5 Ratings

Usability

Contentful

N/A
0 Ratings
8.0

Crownpeak DXM

80%
16 Ratings

Availability

Contentful

N/A
0 Ratings
8.6

Crownpeak DXM

86%
2 Ratings

Performance

Contentful

N/A
0 Ratings
8.2

Crownpeak DXM

82%
2 Ratings

Support Rating

Contentful

N/A
0 Ratings
8.1

Crownpeak DXM

81%
39 Ratings

In-Person Training

Contentful

N/A
0 Ratings
9.1

Crownpeak DXM

91%
1 Rating

Online Training

Contentful

N/A
0 Ratings
8.2

Crownpeak DXM

82%
2 Ratings

Implementation Rating

Contentful

N/A
0 Ratings
8.3

Crownpeak DXM

83%
28 Ratings

Product Scalability

Contentful

N/A
0 Ratings
8.6

Crownpeak DXM

86%
2 Ratings

Likelihood to Recommend

Contentful

Contentful is well suited for folks who want a simple, clean, easy-to-use interface for a JAVASCRIPT website. If you do not want a javascript website you should look [elsewhere].
Jennifer Garcia | TrustRadius Reviewer

Crownpeak DXM

Crownpeak DXM is a great solution if you are looking for a flexible platform that allows engineers to quickly develop while also making it easy for content authors to work especially in scenarios where you need multi-language support. It is also good for scenarios where you want a cloud-based solution and are looking for just one vendor to handle hosting and offer the CMS.
Sujal Patel | TrustRadius Reviewer

Pros

Contentful

  • Clean, modern interface (not clunky and outdated, like WordPress)
  • High degree of flexibility (I can structure data any way my clients need)
  • Enables headless frontend (i.e. I can build any frontend I want without having to change my CMS)
Andrew Folts | TrustRadius Reviewer

Crownpeak DXM

  • Build & manage digital experiences without dependency on your IT team
  • Built-in Digital Quality tool (DQM) tool allows you to check the quality of content and any accessibility issues and immediately flag any issues before publishing.
  • Build websites with the component-based technology and spend less effort in creating the best user experience for the end-user
Zeynep Babadagli Baykal | TrustRadius Reviewer

Cons

Contentful

  • The new Contentful "branches" feature looked promising (it appears to mirror a git-like repository) but it requires the CLI, which isn't necessarily practical for teams that aren't current CLI users. It would be nice if the management of this feature were available via the UI (without that it causes more confusion than anything).
  • The Contentful data modeling method makes for a bit of an awkward SDK developer experience in some strongly typed languages like Java. Most things that you might need can be accomplished, but it feels like the experience could be smoother.
  • It would be nice if there were a way to migrate data between spaces (e.g. from your staging space to production).
Eric Mason | TrustRadius Reviewer

Crownpeak DXM

  • Crownpeak moved to a web browser admin tool in 2018, which has made the admin experience much better, but there are still a couple of features missing from the browser version that won't arrive until later in 2019.
  • Integration with 3rd party digital asset management tools would be great.
  • Smoother integration with source control would be nice.
Sean Brasher | TrustRadius Reviewer

Pricing Details

Contentful

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0

Contentful Editions & Modules

Edition
CommunityFree
Team489/month
EnterpriseCustom
  1. none
Additional Pricing Details

Crownpeak DXM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Crownpeak DXM Editions & Modules

Additional Pricing Details

Likelihood to Renew

Contentful

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.9
Based on 5 answers
None of our Crownpeak clients are currently thinking about replatforming.
Joel Macaluso | TrustRadius Reviewer

Usability

Contentful

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.0
Based on 16 answers
Crownpeak DXM is a flexible easy to use CMS platform speaking to the most challenging localization scenarios. Crownpeak users have the freedom to integrate DXM platform with their existing technology at no cost. Moving from legacy systems to the Saas platform is painless and cost-effective. Extensive targeting and personalization options are something that users will benefit from.
Lauren Johnston | TrustRadius Reviewer

Reliability and Availability

Contentful

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.6
Based on 2 answers
We have never encountered any issues with the availability.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Performance

Contentful

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.2
Based on 2 answers
Pages load very fast on production (assuming you develop with basic SEO practices in place) due to Crownpeak's publishing architecture. The slide downside is that publishing can be a bit slow at times.
Joel Macaluso | TrustRadius Reviewer

Support Rating

Contentful

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.1
Based on 39 answers
Crownpeak DXM's service and support are outstanding. We have immediate access to both the tech support team and the software engineering team. We can get a support person on the phone whenever needed, and we can schedule impromptu training sessions at any time. Best support I have ever received from a platform provider in 20 years of software and application development.
Mike Benyo | TrustRadius Reviewer

In-Person Training

Contentful

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 9.1
Based on 1 answer
We received on-site training from Crownpeak, the trainer had touched upon every possible scenario and provided great insights about the product & ease of implementation.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Online Training

Contentful

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.2
Based on 2 answers
My team left training with a solid understanding of how to use the product and the developer training ended with a test to ensure the ability to properly develop was learned properly. Recently, Crownpeak has added a self-paced training option which makes it extremely flexible to on-board new developers.
Joel Macaluso | TrustRadius Reviewer

Implementation Rating

Contentful

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.3
Based on 28 answers
SaaS model is perfect for us to avoid slow and costly version updates to get access to new features and functions. Crownpeak is a true SaaS model, so we get all the good new stuff without the need to invest in effort, time or money. this frees our teams to focus on content creation and deployment, which is pretty fast because the DXM publishes straight to html through the headless model.
Andy Wood | TrustRadius Reviewer

Alternatives Considered

Contentful

Contentful offers a great deal of features for a relatively low price. This is what ended up persuading us to purchase it. We also gathered that this was one of the more well-rated products out there, which was encouraging. It definitely stacks up well against its competitors.
Nathan Richardson | TrustRadius Reviewer

Crownpeak DXM

I was not at this team within my organization during the evaluation period of Crownpeak. However, my previous team used Sitecore. Crownpeak is a bit easier to use from a UI perspective and has more creative options within the tool. Sitecore's clunky UI also was a reason I found out later why we ended up using Crownpeak as our DXM.
Ramin (Remi) Sabouri, MBA | TrustRadius Reviewer

Scalability

Contentful

No score
No answers yet
No answers on this topic

Crownpeak DXM

Crownpeak DXM 8.6
Based on 2 answers
In some recent projects we have delivered to our clients, we were able to roll out sites in shorter time period due the scalability of the Crownpeak's DXM solution.
Zeynep Babadagli Baykal | TrustRadius Reviewer

Return on Investment

Contentful

  • Positive: faster changes and new associates can easily navigate without prior training/knowledge of CMS to make content updates
  • Negative: Our website manager/provider can keep certain abilities (like changing specific images) so they can charge a fee for making the change
Nathaly Sierra | TrustRadius Reviewer

Crownpeak DXM

  • I'm pretty sure it raises our back-end development costs by making the development process (of creating input forms and producing outputs from the content) more complicated and painful than it needs to be.
  • It helps lock our clients in to us because not a whole lot of agencies have Crownpeak expertise.
  • It helps our clients not have to deal with their own IT teams, which they tend to dislike working with.
Anonymous | TrustRadius Reviewer

Screenshots

Crownpeak DXM

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