Likelihood to Recommend The times when [ContentKing] is most useful is when working with migrations, or changing dynamic websites that you want to continuously monitor fix and rapidly resolve issues. Because you can share URLs to key issues and create segments out of them it is very easy to highlight issues. Because it isn't charged a per user level this does mean you can give access to clients and their development teams.
Read full review For our purposes, UpCity is well suited to our small business clients that are looking to improve their SEO. We have had a good partnership with UpCity to provide consulting and copywriting services for local search, social media and reputation management for our clients, and their software and reporting helps us show ROI to our clients.
Read full review Pros Proactive monitoring of the website on a broad spectrum of on-page and technical issues. Insights for page-specific action points based on different data streams. Identifying technical and on-page website issues. Read full review Customized marketing checklist is incredible! The way UpCity verifies items in your marketing checklist (like whether you have social accounts, you're on Google, etc,) helps my business, and others, save precious time having to manually verify them yourself. I love the impact scores and estimated time shown on each task to give us a feel of how much we are doing each month and what value that time spent is. The "about" and "how to" section on tasks makes it very clear how to accomplish each task. Read full review Cons It is a single host only, which means that if your website spans mulitple subdomains it falls down It isn't as easy to control as desktop crawlers, the continuous nature means you can't just give it a set of URLs to monitor. Some of the issues it highlights aren't always issues, and so you need an expert user Read full review Unwillingness to help dissatisfied customers Unwillingness to address issues False advertising regarding the number of click throughs and leads Rude customer service reps that don’t help with your issues Expensive service Little value for money Read full review Likelihood to Renew Because it does its job very well.
Read full review Usability Really like the walkthrough onboarding of the app to get your bearings when you sign up. You can quickly glance at the interface and understand where everything is located and what each feature is used for. The dashboard is incredibly useful to understand the health of your site and address any persistent issues on your site quickly.
Read full review Usability is mediocre: They have a dashboard to track things but they have some antiquated system of ranking companies and don’t tell you what the logic is behind it. You also have no way to combat negative ratings or respond and try to correct them.
Read full review Support Rating They respond very quickly and have deep technical knowledge so they will always find a solution to your problem. They are based in Europe but are planning to open offices soon in the USA that will help with time-difference issues. If you are based in Europe, you will get an answer in 15 minutes.
Read full review I received little help from customer service rep, Sarah. She told me I should speak to a manager to “reset my expectations”. Apparently, all the sales promises of more traffic and increase SEO were an issue with my expectations, and not the company failing to deliver.
Read full review Implementation Rating Very easy to set up.
Read full review Alternatives Considered Content King provides a much more immersive dashboard. Additionally, the reports offered by Content king give us much more granular data allowing management to see the results country site by country site. The other tool would have required us to hire an external developer to create a custom dashboard to provide reporting. This to, us made the decision easy.
Read full review We selected UpCity primarily because of the ongoing services they provide. The UpCity software is a simple platform that enables us to easily show progress and ROI to our clients.
Read full review Return on Investment My website health score went from 700 tot 986/1,00 in three years time. The authority of my website went from 1,9 to 2,6 in three years time. The visitors to my website climbed from 10/day to 60/day in three years time. Read full review UpCity was costly for us because we were small. If we were a 10 person agency, the price would be right in line with what we need. UpCity has taught us many processes we needed to continue helping our clients be successful. Read full review ScreenShots