28 Ratings
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Top Rated
146 Ratings
28 Ratings
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Score 6.5 out of 100

Khoros Marketing (Formerly Spredfast + Lithium)

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Top Rated
146 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Likelihood to Recommend

Contently

It's helpful for top of marketing funnel writing that we can sometimes lose sight of because we are so ingrained in the product day to day. Contently is also helpful for long written pieces and ebooks that will take a significant amount of employee time to put together.I avoid using Contently for mid to bottom funnel marketing writing because my team will often have greater insight into the product function or use-case or product release, making them more adroit to the tone of the written piece and able to produce the content quickly.
Alexander deLong | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros is well suited in providing a reliable, organized outlet in conversations to schedule and publish content. In addition, it is well-suited in providing analytical insights, however it would be helpful for more insights on Instagram + paid posts. An integration with newer social platforms (TikTok, Clubhouse, etc.) would also be needed.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Content Creation

Contently
9.5
Khoros Marketing (Formerly Spredfast + Lithium)
Ideation
Contently
9.7
Khoros Marketing (Formerly Spredfast + Lithium)
Approval workflows
Contently
9.8
Khoros Marketing (Formerly Spredfast + Lithium)
Content collaboration
Contently
9.9
Khoros Marketing (Formerly Spredfast + Lithium)
Content calendar
Contently
8.0
Khoros Marketing (Formerly Spredfast + Lithium)
Network for content licensing/production
Contently
10.0
Khoros Marketing (Formerly Spredfast + Lithium)

Content Publishing

Contently
5.7
Khoros Marketing (Formerly Spredfast + Lithium)
Content hub
Contently
5.0
Khoros Marketing (Formerly Spredfast + Lithium)
Forms / Gated content
Contently
8.0
Khoros Marketing (Formerly Spredfast + Lithium)
Embedded CTAs
Contently
9.0
Khoros Marketing (Formerly Spredfast + Lithium)
Content distribution
Contently
2.0
Khoros Marketing (Formerly Spredfast + Lithium)
Content promotion
Contently
2.0
Khoros Marketing (Formerly Spredfast + Lithium)
Content automation
Contently
8.0
Khoros Marketing (Formerly Spredfast + Lithium)

Content Reporting & Analytics

Contently
8.0
Khoros Marketing (Formerly Spredfast + Lithium)
Audience profiling and targeting
Contently
9.0
Khoros Marketing (Formerly Spredfast + Lithium)
Closed-loop tracking and reporting
Contently
8.0
Khoros Marketing (Formerly Spredfast + Lithium)
Content performance analytics
Contently
7.0
Khoros Marketing (Formerly Spredfast + Lithium)
Campaign optimization dashboard
Contently
7.0
Khoros Marketing (Formerly Spredfast + Lithium)
Competitive analytics
Contently
9.0
Khoros Marketing (Formerly Spredfast + Lithium)

Listening/monitoring

Contently
Khoros Marketing (Formerly Spredfast + Lithium)
6.7
Boolean keyword searches
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.3
Filtering out noise/spam
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
6.4
Sentiment analysis
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
5.8
Broad channel coverage
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.3

Publishing

Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.1
Content planning and scheduling
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
8.4
Audience targeting
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
6.8
Content optimization
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
5.0
Workflow management
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
8.0

Engagement

Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.6
Automated routing and prioritization
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.5
Customer interaction histories
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.8
Bulk actions
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.5

Marketing

Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.5
Lead generation
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.1
Content marketing
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
8.2
Paid media management
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.1
Campaigns and promotions
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.7

Channel coverage/integration

Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.1
Twitter
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
8.0
Facebook
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.6
LinkedIn
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.2
Google+
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
8.4
Instagram
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
6.8
Pinterest
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
5.4
YouTube
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
6.5

Reporting/analytics

Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.8
Campaign success analytics
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.9
Real-time tracking
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.9
Competitor analysis
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.5

Account management

Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.5
Role-based user permissions & privileges
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
8.2
Mobile access
Contently
Khoros Marketing (Formerly Spredfast + Lithium)
6.8

Pros

Contently

  • Consolidating my work in one place to make my work life easier
  • Contently is unique from other content marketing organizational tools in one key way. It hands you a network of freelance professionals eager for delegated work.
  • You can search through a database of professionals to find the perfect person for your given project. Find individuals in your budget offering the exact skills and experience you need.
Anonymous | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

  • Strategic Services/Consulting: this team is a true partner to our internal social team.
  • Easy publishing & analytics: Khoros Marketing is a great one-stop-shop for all social needs, and the investment in enhancing the paid social elements is exciting.
  • Combined Social + Community focus: the way Khoros sees social and community management as one holistic thing is fresh and forward-thinking. It helps our organization/business think outside the box.
Danielle Stapleton | TrustRadius Reviewer

Cons

Contently

  • I have been using it for 3.5 years, and have had no response from potential clients.
  • The portfolio section is pretty easy to use, but I don't love the format.
  • Since I'm not a client, I don't know just how easy it is for them to find new freelancers or how often it is actually used.
  • Probably more suited for some types/concentrations of freelance writers, like finance, tech, or healthcare.
Kristi Porter | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

  • Khoros offers a number of platform services, but so many that it tends to be overwhelming at points.
  • We would like to see a little more transparency with the company. Several months ago Khoros merged with a company called Lithium, and my coworkers and I were not aware of the change until we attending their conference in Texas.
  • There seems to be a lot of turnover. In my 2.5 years working with Khoros our account has had a handful of different account managers, sometimes making it hard to keep up.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Contently

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 6.7
Based on 31 answers
There is no product like Khoros. Our company lives and dies by the analytics, and to date, we have not seen a more comprehensive analytics structure for any social media management tool. Khoros support is also fantastic, responding and resolving any and all questions, ideas, or complaints, usually in 24 hours.
Anonymous | TrustRadius Reviewer

Usability

Contently

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.5
Based on 26 answers
Khoros Marketing is very user-friendly and easy to navigate. The calendar visibility is the view I use most so I can see all posts going out on all of our channels. It allows us to time posts in a proper cadence so we don't overlap with other pressing content.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Contently

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 9.7
Based on 22 answers
• We still experience a bit of downtime and slowness here but things have drastically improved in the last year with their feature updates and reconfigured hosting.
Anonymous | TrustRadius Reviewer

Performance

Contently

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 9.0
Based on 14 answers
Khoros has greatly improved the performance of its SaaS products in the last 5 years. Their applications, including Conversations, Intelligence, and Experiences, all load quickly with real-time data. This performance is critical to provide meaningful, social customer support, and marketing. The performance maintains integrity even when you deploy powerful integrations like Salesforce Customer Relationship Manager.
Anonymous | TrustRadius Reviewer

Support Rating

Contently

Contently 10.0
Based on 1 answer
I'm giving them a 10, but honestly, I've never reached out to them. I do see them putting out regular content on social media, so they might be responsive to questions there as well as regular customer support. In their posts and communication, they do seem to value their community, so hopefully, they have good customer support. And I've seen them asking for pitches from their community to publish well-paid articles during this stressful coronavirus time, and I really appreciate that.
Kristi Porter | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.5
Based on 45 answers
The Khoros support team is on point! Anything you need, they have you covered. Even when you don't think you need something, they're there to check-in, see how things are going, suggest coaching sessions, make recommendations - they're so attentive and hospitable, it's amazing! I'm impressed with their level of service.
Angel Soria, MBA | TrustRadius Reviewer

In-Person Training

Contently

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.9
Based on 7 answers
• As a very early customer, we did not undergo formal training but worked closely with the team to get the system set up to do what we wanted. However, online training resources are now available with many blog posts / video lessons and tutorials.
Anonymous | TrustRadius Reviewer

Online Training

Contently

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 6.0
Based on 7 answers
it is important to note that my perspective is not necessarily common - I'm a geek/nerd/poweruser in general, so I found the online resources to be more than adequate (and often very aesthetically pleasing, too). That said, a less "geeky" person might struggle a bit.
Anonymous | TrustRadius Reviewer

Implementation Rating

Contently

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 7.7
Based on 58 answers
The implementation team from Khoros were great - they worked hard to understand our somewhat complex organization, and were with us all the way through face to face meetings, user training, and technical training. We had a clearly defined account manager and implementation manager, who worked really effectively together and with us.
Joe Hill | TrustRadius Reviewer

Alternatives Considered

Contently

Contently's sweet spot is their network of writers. I have tried a few other platforms but saw much lower writing quality. The tool is handy, especially if you produce multiple pieces of content every week
Ben Plomion | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

I suggested and selected Khoros as the best contender, as the platform would eliminate many, if not all, manual processes and procedures for capturing the overall global social perspective of our organization, from all managed social sites efficiently and accurately.
Latasha Howard | TrustRadius Reviewer

Scalability

Contently

No score
No answers yet
No answers on this topic

Khoros Marketing (Formerly Spredfast + Lithium)

Khoros Marketing (Formerly Spredfast + Lithium) 8.2
Based on 30 answers
I think it is so simple to use and learn. It gives you all the information and metrics that I would need all in one place. You are able to create multiple campaigns in a very organized way. It has all social media platforms all in one place and a great understandable and clean interface.
Anonymous | TrustRadius Reviewer

Return on Investment

Contently

  • Contently contributors have produced some great inbound marking posts and creative materials saving our marketing team significant time allowing them to focus on more strategic plans for the business.
  • The amount of time Contently has saved our internal creative writing staff has more than paid for itself!
Alexander deLong | TrustRadius Reviewer

Khoros Marketing (Formerly Spredfast + Lithium)

  • Great communication within the tool cuts down on the numbers of emails.
  • Getting everyone to use the same tool reduces redundancies.
  • The strong analytics function may negate the need for a separate analytics tool like Quintly or Simply Measured.
  • Training was easy and not time intensive.
Anonymous | TrustRadius Reviewer

Pricing Details

Contently

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Khoros Marketing (Formerly Spredfast + Lithium)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Contently
5.1
Khoros Marketing (Formerly Spredfast + Lithium)
7.9

Likelihood to Renew

Contently
Khoros Marketing (Formerly Spredfast + Lithium)
6.7

Usability

Contently
Khoros Marketing (Formerly Spredfast + Lithium)
8.5

Reliability and Availability

Contently
Khoros Marketing (Formerly Spredfast + Lithium)
9.7

Performance

Contently
Khoros Marketing (Formerly Spredfast + Lithium)
9.0

Support Rating

Contently
10.0
Khoros Marketing (Formerly Spredfast + Lithium)
8.5

In-Person Training

Contently
Khoros Marketing (Formerly Spredfast + Lithium)
8.9

Online Training

Contently
Khoros Marketing (Formerly Spredfast + Lithium)
6.0

Implementation Rating

Contently
Khoros Marketing (Formerly Spredfast + Lithium)
7.7

Scalability

Contently
Khoros Marketing (Formerly Spredfast + Lithium)
8.2

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