ConnectWise RMM

ConnectWise RMM

ConnectWise RMM

25 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ConnectWise RMM	Score 7.9 out of 10	N/A	ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…	N/A

Pricing

ConnectWise RMM

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
ConnectWise RMM
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	ConnectWise RMM
Considered Both Products	ConnectWise RMM John Besedic Owner Chose ConnectWise RMM ScreenConnect and RMM are two totally different platforms We did not try any other competitive RMM software out their because of the history of using ConnectWise's software. We have never have had any issues with their software so we started using RMM right out of the box and … Incentivized Helpful? Verified User Technician Chose ConnectWise RMM ConnectWise is the only product we have used and we have become accustomed to the way the product blends in with our day-to-day operations. Incentivized Helpful? MS Mike Smith IT Director Chose ConnectWise RMM Having evaluated and used other platforms, ConnectWise is above the rest in the market. Having the additional tools for patch management, reporting, Dashboard is key to running the help desk for our company. The ability to run scripts and support the end-user is key and … Incentivized Helpful? Verified User Manager Chose ConnectWise RMM Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in … Incentivized Helpful? Dale Bradford Network Administrator Chose ConnectWise RMM The one thing we liked about over the two listed above were the "all in one" solution, and how Continuum keeps moving to include items other than just RMM, they really are striving to be a solutions provider for managed IT companies. I have mentioned before, the ability to put … Incentivized Helpful? Rob Rotundo Service Manager Chose ConnectWise RMM At the time that we were testing out LabTech, it was slightly cheaper BUT lacked many of the features, such as live human support and NOC. Everything depended on scripts fixing the issues. What if the scripts fail? Well, then it's on you to figure out why and fix it. No help … Incentivized Helpful?
Top Pros	Pro Server monitoring Pro Able to resolve Pro Reporting data
Top Cons	Minus New users Minus Adding users Minus Account management

Best Alternatives
	ConnectWise RMM
Small Businesses	NinjaOne Score 9.2 out of 10
Medium-sized Companies	NinjaOne Score 9.2 out of 10
Enterprises	No answers on this topic
All Alternatives	View all alternatives

User Ratings
	ConnectWise RMM
Likelihood to Recommend	7.4 (7 ratings)

User Testimonials
	ConnectWise RMM
Likelihood to Recommend	ConnectWise ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells. Incentivized John Besedic Owner Read full review
Pros	ConnectWise Provides lightweight, easy to install software agent to deploy to client devices Robust reporting, including hardware & installed software reports Provides generally stable service for remote access to client devices Incentivized Verified User Anonymous Read full review
Cons	ConnectWise We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs Setting up MAC users is not easy resolving existing tickets in the portal - understanding the ConnectWise notes Account Management - Since ConnectWise took over, we have no idea who our account management team is. Patch Management needs more improvement Incentivized MS Mike Smith IT Director Read full review
Alternatives Considered	ConnectWise Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled... Incentivized Verified User Anonymous Read full review
Return on Investment	ConnectWise The product upgrades stay up to date with our business needs. The product is an important part of our overall budget. The product helps with the planning and success of our Department. Incentivized Verified User Anonymous Read full review
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