9 Ratings
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Score 7.2 out of 100
1 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Continuum Command, a ConnectWise solution

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

CoScale

CoScale is designed specifically to monitor container and microservices environments managed by Kubernetes ecosystem.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

Continuum Command, a ConnectWise solution
CoScale
7.6
Application monitoring
Continuum Command, a ConnectWise solution
CoScale
9.1
Database monitoring
Continuum Command, a ConnectWise solution
CoScale
8.2
Threshold alerts
Continuum Command, a ConnectWise solution
CoScale
7.3
Predictive capabilities
Continuum Command, a ConnectWise solution
CoScale
5.5
Application performance management console
Continuum Command, a ConnectWise solution
CoScale
9.1
Collaboration tools
Continuum Command, a ConnectWise solution
CoScale
7.3
Out-of-the box templates to monitor applications
Continuum Command, a ConnectWise solution
CoScale
8.2
Application dependency mapping and thresholding
Continuum Command, a ConnectWise solution
CoScale
7.3
Virtualization monitoring
Continuum Command, a ConnectWise solution
CoScale
9.1
Server availability and performance monitoring
Continuum Command, a ConnectWise solution
CoScale
6.4
Server usage monitoring and capacity forecasting
Continuum Command, a ConnectWise solution
CoScale
7.3
IT Asset Discovery
Continuum Command, a ConnectWise solution
CoScale
6.4

Pros

Continuum Command, a ConnectWise solution

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

CoScale

  • Visualizes Kubernetes web performance in context.
  • Automatically creates a number of default, but very informative dashboards.
Anonymous | TrustRadius Reviewer

Cons

Continuum Command, a ConnectWise solution

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

CoScale

  • It is missing a summary view of resource consumption by all instances of a given service.
  • Takes an old school approach to save dashboard changes with a button.
Anonymous | TrustRadius Reviewer

Support Rating

Continuum Command, a ConnectWise solution

No score
No answers yet
No answers on this topic

CoScale

CoScale 7.3
Based on 1 answer
We have been working with CoScale for quite some time now, and we have not encountered too many problems really. The majority of minor issues we ran into were quickly solved by reaching out to technical community forums. When it comes to the remaining ones, we were able to solve those efficiently with assistance from the supporting team of technical experts.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Continuum Command, a ConnectWise solution

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

CoScale

CoScale was developed as a next-generation monitoring and alerting system for Kubernetes container orchestration engine, and it largely delivers what was promised by leveraging direct integration into the orchestration engine itself. Compared to other vendors, CoScale's in-container monitoring allows even to monitor the services running within the containers, which makes a huge difference for us.
Anonymous | TrustRadius Reviewer

Return on Investment

Continuum Command, a ConnectWise solution

No answers on this topic

CoScale

  • Information provided by CoScale accelerates problem solving for us.
  • Significantly lowers the time to identify any issues with our container environment.
Anonymous | TrustRadius Reviewer

Screenshots

Continuum Command, a ConnectWise solution

Pricing Details

Continuum Command, a ConnectWise solution

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CoScale

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Continuum Command, a ConnectWise solution
6.7
CoScale
8.2

Support Rating

Continuum Command, a ConnectWise solution
CoScale
7.3

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