ConnectWise RMM vs. Panda Systems Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise RMM
Score 8.1 out of 10
N/A
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…N/A
Panda Systems Management
Score 9.2 out of 10
N/A
Panda Security now offers system monitoring, client-less device management, patch management, and other capabilities via Panda Systems Management.N/A
Pricing
ConnectWise RMMPanda Systems Management
Editions & Modules
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Offerings
Pricing Offerings
ConnectWise RMMPanda Systems Management
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
ConnectWise RMMPanda Systems Management
Top Pros
Top Cons
Features
ConnectWise RMMPanda Systems Management
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
ConnectWise RMM
-
Ratings
Panda Systems Management
8.3
2 Ratings
12% above category average
Remote monitoring00 Ratings8.62 Ratings
Network device monitoring00 Ratings8.02 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
ConnectWise RMM
-
Ratings
Panda Systems Management
7.5
2 Ratings
4% above category average
Patch Management00 Ratings5.02 Ratings
Policy-based automation00 Ratings7.42 Ratings
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ConnectWise RMMPanda Systems Management
Small Businesses
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Medium-sized Companies
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Enterprises

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All AlternativesView all alternativesView all alternatives
User Ratings
ConnectWise RMMPanda Systems Management
Likelihood to Recommend
7.4
(7 ratings)
7.7
(2 ratings)
Support Rating
-
(0 ratings)
7.0
(2 ratings)
User Testimonials
ConnectWise RMMPanda Systems Management
Likelihood to Recommend
ConnectWise
ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.
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WatchGuard Technologies
Panda Systems Management is well suited for small to medium sized organizations looking for a tool to centralize asset management not only physical but also assist with rapid deployment of patches, applications, etc. It proves also to be very beneficial as permits (to and extent) to do troubleshooting without interfering or interrupting end users.
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Pros
ConnectWise
  • Provides lightweight, easy to install software agent to deploy to client devices
  • Robust reporting, including hardware & installed software reports
  • Provides generally stable service for remote access to client devices
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WatchGuard Technologies
  • Remote access. It's as good as any other on the market. It also allows for RDP connections which is a nice feature.
  • Inventory management. We get some great insight from the reports we can run.
  • Quick Jobs. If there's an app or service you use, there may be a quick job to install and update it remotely.
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Cons
ConnectWise
  • We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
  • Setting up MAC users is not easy
  • resolving existing tickets in the portal - understanding the ConnectWise notes
  • Account Management - Since ConnectWise took over, we have no idea who our account management team is.
  • Patch Management needs more improvement
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WatchGuard Technologies
  • More intuitive UI
  • Better integration with Windows and Windows Update
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Support Rating
ConnectWise
No answers on this topic
WatchGuard Technologies
We have not had much trouble with Panda Systems Management. They've been fairly responsive, and do take suggestions. The onboarding process was smooth and about as easy as they could make it. There are times when it does take a while for them to respond, but they usually do respond within a few hours at worst.
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Alternatives Considered
ConnectWise
Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
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WatchGuard Technologies
Much easier solution to use (by a ten fold), very intuitive user interface even for inexperience users... does not require on prem server because is cloud based
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Return on Investment
ConnectWise
  • The product upgrades stay up to date with our business needs.
  • The product is an important part of our overall budget.
  • The product helps with the planning and success of our Department.
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WatchGuard Technologies
  • It's allowed us to be more proactive when it comes to things. We can keep an eye on computers that may need replacement. It was a lifesaver when updating to Windows 10.
  • It saves so much time compared to our previous remote software, GoToAssist. While I think GoToAssist may be a bit more solid when in action, there's too much setup time, even with unattended access. Panda is click and go.
  • Remote command prompt has also been a lifesaver, and nonintrusive for the user. The users think we are magic.
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ScreenShots