9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

Continuum Command, a ConnectWise solution

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

Panda Systems Management

Panda Systems Management is well suited for small to medium sized organizations looking for a tool to centralize asset management not only physical but also assist with rapid deployment of patches, applications, etc. It proves also to be very beneficial as permits (to and extent) to do troubleshooting without interfering or interrupting end users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Continuum Command, a ConnectWise solution
Panda Systems Management
8.4
Remote monitoring
Continuum Command, a ConnectWise solution
Panda Systems Management
9.0
Network device monitoring
Continuum Command, a ConnectWise solution
Panda Systems Management
8.0
Multiple Server Monitoring
Continuum Command, a ConnectWise solution
Panda Systems Management
8.0
Multi-device monitoring
Continuum Command, a ConnectWise solution
Panda Systems Management
9.0
Automated alerts and notifications
Continuum Command, a ConnectWise solution
Panda Systems Management
8.0

Management Tasks

Continuum Command, a ConnectWise solution
Panda Systems Management
7.3
Patch Management
Continuum Command, a ConnectWise solution
Panda Systems Management
4.6
Service configuration management
Continuum Command, a ConnectWise solution
Panda Systems Management
8.0
Software and hardware inventory
Continuum Command, a ConnectWise solution
Panda Systems Management
9.5
Policy-based automation
Continuum Command, a ConnectWise solution
Panda Systems Management
7.0

Reporting

Continuum Command, a ConnectWise solution
Panda Systems Management
8.2
Performance data reports
Continuum Command, a ConnectWise solution
Panda Systems Management
8.5
Customizable reporting
Continuum Command, a ConnectWise solution
Panda Systems Management
8.5
Data visualization
Continuum Command, a ConnectWise solution
Panda Systems Management
8.5
Risk analysis
Continuum Command, a ConnectWise solution
Panda Systems Management
7.5

Security

Continuum Command, a ConnectWise solution
Panda Systems Management
8.0
Antivirus and malware management
Continuum Command, a ConnectWise solution
Panda Systems Management
6.0
Adinistraor access control
Continuum Command, a ConnectWise solution
Panda Systems Management
10.0

Pros

Continuum Command, a ConnectWise solution

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

Panda Systems Management

  • Remote access. It's as good as any other on the market. It also allows for RDP connections which is a nice feature.
  • Inventory management. We get some great insight from the reports we can run.
  • Quick Jobs. If there's an app or service you use, there may be a quick job to install and update it remotely.
Anonymous | TrustRadius Reviewer

Cons

Continuum Command, a ConnectWise solution

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

Panda Systems Management

  • More intuitive UI
  • Better integration with Windows and Windows Update
Anonymous | TrustRadius Reviewer

Support Rating

Continuum Command, a ConnectWise solution

No score
No answers yet
No answers on this topic

Panda Systems Management

Panda Systems Management 7.4
Based on 4 answers
We have not had much trouble with Panda Systems Management. They've been fairly responsive, and do take suggestions. The onboarding process was smooth and about as easy as they could make it. There are times when it does take a while for them to respond, but they usually do respond within a few hours at worst.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Continuum Command, a ConnectWise solution

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

Panda Systems Management

Much easier solution to use (by a ten fold), very intuitive user interface even for inexperience users... does not require on prem server because is cloud based
Anonymous | TrustRadius Reviewer

Return on Investment

Continuum Command, a ConnectWise solution

No answers on this topic

Panda Systems Management

  • It's allowed us to be more proactive when it comes to things. We can keep an eye on computers that may need replacement. It was a lifesaver when updating to Windows 10.
  • It saves so much time compared to our previous remote software, GoToAssist. While I think GoToAssist may be a bit more solid when in action, there's too much setup time, even with unattended access. Panda is click and go.
  • Remote command prompt has also been a lifesaver, and nonintrusive for the user. The users think we are magic.
Anonymous | TrustRadius Reviewer

Pricing Details

Continuum Command, a ConnectWise solution

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Panda Systems Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Continuum Command, a ConnectWise solution
6.7
Panda Systems Management
7.5

Support Rating

Continuum Command, a ConnectWise solution
Panda Systems Management
7.4

Add comparison