9 Ratings
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Score 7.2 out of 100
7 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

Continuum Command, a ConnectWise solution

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

AlertSite

AlertSite works exceptionally well if you need to analyze how your digital assets perform over time and, based on provided reports, determine the potential slow down root cause to make data-driven decisions instantly. In case you are used to analyzing by visually representing your availability and performance, AlertSite might not be the perfect solution for you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Application Performance Management

Continuum Command, a ConnectWise solution
AlertSite
6.8
Application monitoring
Continuum Command, a ConnectWise solution
AlertSite
7.2
Database monitoring
Continuum Command, a ConnectWise solution
AlertSite
6.6
Threshold alerts
Continuum Command, a ConnectWise solution
AlertSite
7.1
Predictive capabilities
Continuum Command, a ConnectWise solution
AlertSite
6.0
Application performance management console
Continuum Command, a ConnectWise solution
AlertSite
7.5
Collaboration tools
Continuum Command, a ConnectWise solution
AlertSite
7.6
Out-of-the box templates to monitor applications
Continuum Command, a ConnectWise solution
AlertSite
7.8
Application dependency mapping and thresholding
Continuum Command, a ConnectWise solution
AlertSite
6.8
Virtualization monitoring
Continuum Command, a ConnectWise solution
AlertSite
7.0
Server availability and performance monitoring
Continuum Command, a ConnectWise solution
AlertSite
6.2
Server usage monitoring and capacity forecasting
Continuum Command, a ConnectWise solution
AlertSite
5.8
IT Asset Discovery
Continuum Command, a ConnectWise solution
AlertSite
5.6

Pros

Continuum Command, a ConnectWise solution

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

AlertSite

  • The Deja-Click Recorder is an excellent tool.
  • Good UI that translates to large NOC screens well.
  • Easy Alerting and Reporting.
Rob Bates | TrustRadius Reviewer

Cons

Continuum Command, a ConnectWise solution

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

AlertSite

  • The pricing model is very pricey when compared to alternatives.
  • Lost of upfront costs.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Continuum Command, a ConnectWise solution

No score
No answers yet
No answers on this topic

AlertSite

AlertSite 3.0
Based on 1 answer
Reviewing other cost saving options
Anonymous | TrustRadius Reviewer

Usability

Continuum Command, a ConnectWise solution

No score
No answers yet
No answers on this topic

AlertSite

AlertSite 7.0
Based on 1 answer
Pretty good product only issue was cost
Anonymous | TrustRadius Reviewer

Support Rating

Continuum Command, a ConnectWise solution

No score
No answers yet
No answers on this topic

AlertSite

AlertSite 4.0
Based on 3 answers
What we have noticed so far is the fact that AlertSite customer support team is trying to build relationships and go the extra mile to make sure we can overcome any occurring issues. They are quick to respond and provide sufficient guidance about how to implement product features efficiently, integrate new tools, and fix product issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Continuum Command, a ConnectWise solution

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

AlertSite

We moved all of our services to Site24x7 after several years with AlertSite. We looked at Uptrends and Pingdom to name a few whilst evaluating options. Pingdom lacks functionality and Uptrends we found to have quite a steep learning curve. AlertSites platform and in particular the Deja-Click recorder is a standout tool against the other platforms. Sadly the upscaling costs of multi-location transactions can quickly add up.
Rob Bates | TrustRadius Reviewer

Return on Investment

Continuum Command, a ConnectWise solution

No answers on this topic

AlertSite

  • Creating complex web monitor scripts in just a few clicks reduced time to create monitoring improvements.
  • AlertSite Single Sign-On feature reduced integration costs.
Anonymous | TrustRadius Reviewer

Pricing Details

Continuum Command, a ConnectWise solution

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AlertSite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Continuum Command, a ConnectWise solution
6.7
AlertSite
7.2

Likelihood to Renew

Continuum Command, a ConnectWise solution
AlertSite
3.0

Usability

Continuum Command, a ConnectWise solution
AlertSite
7.0

Support Rating

Continuum Command, a ConnectWise solution
AlertSite
4.0

Implementation Rating

Continuum Command, a ConnectWise solution
AlertSite
7.0

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