9 Ratings
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Score 7.2 out of 100
40 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Continuum Command, a ConnectWise solution

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

If you are looking to take your page speed optimization to the next level, Pingdom is a great tool. It is very valuable at helping to identify issues, benchmark your pefromance and check to see the results of your optimization efforts. If you aren't using other uptime alert and server monitoring tools, those features will be very beneficial
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Continuum Command, a ConnectWise solution
SolarWinds Pingdom
8.0
Remote monitoring
Continuum Command, a ConnectWise solution
SolarWinds Pingdom
9.1
Network device monitoring
Continuum Command, a ConnectWise solution
SolarWinds Pingdom
8.0
Multiple Server Monitoring
Continuum Command, a ConnectWise solution
SolarWinds Pingdom
6.8
Multi-device monitoring
Continuum Command, a ConnectWise solution
SolarWinds Pingdom
7.1
Automated alerts and notifications
Continuum Command, a ConnectWise solution
SolarWinds Pingdom
9.1

Management Tasks

Continuum Command, a ConnectWise solution
SolarWinds Pingdom
7.8
Patch Management
Continuum Command, a ConnectWise solution
SolarWinds Pingdom
7.3
Service configuration management
Continuum Command, a ConnectWise solution
SolarWinds Pingdom
8.0
Software and hardware inventory
Continuum Command, a ConnectWise solution
SolarWinds Pingdom
8.0
Policy-based automation
Continuum Command, a ConnectWise solution
SolarWinds Pingdom
7.8

Reporting

Continuum Command, a ConnectWise solution
SolarWinds Pingdom
7.9
Performance data reports
Continuum Command, a ConnectWise solution
SolarWinds Pingdom
7.8
Customizable reporting
Continuum Command, a ConnectWise solution
SolarWinds Pingdom
7.4
Data visualization
Continuum Command, a ConnectWise solution
SolarWinds Pingdom
8.5
Risk analysis
Continuum Command, a ConnectWise solution
SolarWinds Pingdom
7.8

Security

Continuum Command, a ConnectWise solution
SolarWinds Pingdom
7.1
Data backup and recovery
Continuum Command, a ConnectWise solution
SolarWinds Pingdom
7.3
Antivirus and malware management
Continuum Command, a ConnectWise solution
SolarWinds Pingdom
5.9
Adinistraor access control
Continuum Command, a ConnectWise solution
SolarWinds Pingdom
8.2

Pros

Continuum Command, a ConnectWise solution

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

SolarWinds Pingdom

  • Monitoring as many websites as we can throw at it.
  • Customer Service has been extremely great with quick responses and resolution.
  • The ability to integrate with our chat client or via web hook with allows for maximum visibility amongst team members.
John Birks | TrustRadius Reviewer

Cons

Continuum Command, a ConnectWise solution

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

SolarWinds Pingdom

  • An easy way to update a mass group of alerts instead of one-by-one edits
  • Our less IT-oriented teams sometimes have a hard time understanding what the alerts mean, but that is a user education issue we should probably address ourselves to better explain purposes of alerts.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Continuum Command, a ConnectWise solution

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 10.0
Based on 4 answers
Recently added features have made Pingdom less intuitive for our requirements. While Pingdom has a broad offering and remains a good value, it is becoming more than we need. Our customer base is becoming more and more global and Pingdom still lacks Asia-Pacific monitoring, which we will need within a year.
Ted White | TrustRadius Reviewer

Usability

Continuum Command, a ConnectWise solution

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 9.4
Based on 6 answers
Usability is good. Portability is also good. I am able to place this on various VMs in the DC and use that to help determine what areas to concentrate on. It also helps to find issues prior to a window that I can identify as not being part of the work to be performed and that the customer needs to address.
Jason Bouchard | TrustRadius Reviewer

Performance

Continuum Command, a ConnectWise solution

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 6.0
Based on 1 answer
Interface is unnecessarily complicated and frequently responds slowly.
Ted White | TrustRadius Reviewer

Support Rating

Continuum Command, a ConnectWise solution

No score
No answers yet
No answers on this topic

SolarWinds Pingdom

SolarWinds Pingdom 7.8
Based on 12 answers
They have a chatbot and if you need someone, they will come online or you can leave a message and they will email you back. They also have a great help support section anyone can go in and type their question to get quick answers. The support section is very comprehensive with many answers are your fingertips.
Sanjit Mandal | TrustRadius Reviewer

Alternatives Considered

Continuum Command, a ConnectWise solution

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

SolarWinds Pingdom

I wasn't part of the selection process but I can say that the user-friendliness for a slightly technical person and the level of detail and reporting makes it better than the other ones I've worked with. I've heard of better ones in the market like Pingometer and up-down, but I haven't used them.
Anonymous | TrustRadius Reviewer

Return on Investment

Continuum Command, a ConnectWise solution

No answers on this topic

SolarWinds Pingdom

  • Pingdom has helped us improve our website page speed optimization practices immensely.
  • Pingdom has allowed us to benchmark the speed of our websites and provide clients with reports.
  • Pingdom has given us the insights needed to make performance-based tweaks to improve our websites.
Anonymous | TrustRadius Reviewer

Screenshots

Continuum Command, a ConnectWise solution

Pricing Details

Continuum Command, a ConnectWise solution

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Pingdom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Continuum Command, a ConnectWise solution
6.7
SolarWinds Pingdom
8.9

Likelihood to Renew

Continuum Command, a ConnectWise solution
SolarWinds Pingdom
10.0

Usability

Continuum Command, a ConnectWise solution
SolarWinds Pingdom
9.4

Performance

Continuum Command, a ConnectWise solution
SolarWinds Pingdom
6.0

Support Rating

Continuum Command, a ConnectWise solution
SolarWinds Pingdom
7.8

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