9 Ratings
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Score 7.2 out of 100
Top Rated
62 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Continuum Command, a ConnectWise solution

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

Solarwinds RMM

It works extremely well when trying to perform basic monitoring on a large number of endpoints and you also wish to perform some management tasks all from a single location. It isn't great at anything network related. A lot more data needs to be exportable, especially in the form of CSVs.
Bryant Lee | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Continuum Command, a ConnectWise solution
Solarwinds RMM
8.8
Remote monitoring
Continuum Command, a ConnectWise solution
Solarwinds RMM
9.3
Network device monitoring
Continuum Command, a ConnectWise solution
Solarwinds RMM
8.7
Multiple Server Monitoring
Continuum Command, a ConnectWise solution
Solarwinds RMM
8.9
Multi-device monitoring
Continuum Command, a ConnectWise solution
Solarwinds RMM
8.5
Automated alerts and notifications
Continuum Command, a ConnectWise solution
Solarwinds RMM
8.6

Management Tasks

Continuum Command, a ConnectWise solution
Solarwinds RMM
8.5
Patch Management
Continuum Command, a ConnectWise solution
Solarwinds RMM
8.0
Service configuration management
Continuum Command, a ConnectWise solution
Solarwinds RMM
8.6
Software and hardware inventory
Continuum Command, a ConnectWise solution
Solarwinds RMM
9.2
Policy-based automation
Continuum Command, a ConnectWise solution
Solarwinds RMM
8.1

Reporting

Continuum Command, a ConnectWise solution
Solarwinds RMM
7.4
Performance data reports
Continuum Command, a ConnectWise solution
Solarwinds RMM
8.0
Customizable reporting
Continuum Command, a ConnectWise solution
Solarwinds RMM
6.9
Data visualization
Continuum Command, a ConnectWise solution
Solarwinds RMM
7.8
Risk analysis
Continuum Command, a ConnectWise solution
Solarwinds RMM
7.0

Security

Continuum Command, a ConnectWise solution
Solarwinds RMM
8.3
Data backup and recovery
Continuum Command, a ConnectWise solution
Solarwinds RMM
8.2
Antivirus and malware management
Continuum Command, a ConnectWise solution
Solarwinds RMM
8.0
Adinistraor access control
Continuum Command, a ConnectWise solution
Solarwinds RMM
8.7

Pros

Continuum Command, a ConnectWise solution

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

Solarwinds RMM

  • Thanks to RMM I never feel like I'm unaware as to what's going on in my network. I can be in the office or half a country away and feel completely aware of what's going on.
  • We've had numerous situations over the years where a part of our network is having issues (latency or errors) that the RMM alerts have saved us from a major outage. You can't ask for better proactive alerting.
  • The advanced alerting allows us to stay ahead of issues instead of reacting to them. This gives us confidence in our network and our end users better support.
Michael Gombosi | TrustRadius Reviewer

Cons

Continuum Command, a ConnectWise solution

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

Solarwinds RMM

  • UI speed and threading across multiple windows (1 window refreshing, causes all refreshes to hang).
  • Load times in certain menus, regardless of server specs.
  • Integration with 3rd party applications.
  • Speed of dev team response in regards to existing features malfunctioning, or major bugs that Solarwinds does not consider major.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Continuum Command, a ConnectWise solution

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

Solarwinds RMM

SolarWinds definitely is the the most ready out of the box as far as getting is up and running and you can start using it where other system go from need ing a little setup like importing MIBS to completely needing to configure the system. As far a performance once things are up and working I feel they all do a good job at basic monitoring and management. The difference is that SolarWinds does a good job at having things templated but allows you to customize some attributes. If you are want to make major customization for alerts and monitoring and other things SolarWinds is not the best option. But, then again, you will not need a team just to manage the system.
Anonymous | TrustRadius Reviewer

Return on Investment

Continuum Command, a ConnectWise solution

No answers on this topic

Solarwinds RMM

  • Moving break/fix clients to support subscriptions using RMM has increased the sale value of my business, as there are real ongoing revenues to show to a potential buyer, rather than simply goodwill and client lists.
  • I am better able to support a larger number of clients with the same staffing levels due to pre-emptive work, more remote support, and simpler applications of solutions.
Les Klassen Hamm | TrustRadius Reviewer

Pricing Details

Continuum Command, a ConnectWise solution

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Solarwinds RMM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Continuum Command, a ConnectWise solution
6.7
Solarwinds RMM
8.6

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