ConnectWise RMM vs. SolarWinds Web Performance Monitor (WPM)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ConnectWise RMM
Score 8.1 out of 10
N/A
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their…N/A
SolarWinds Web Performance Monitor (WPM)
Score 8.0 out of 10
N/A
SolarWinds Web Performance Monitoring (WPM) is a website and SaaS application performance monitoring tool. It utilizes synthetic and real user monitoring for proactive issue detection and performance reporting. WPM is designed to be scalable with business needs.N/A
Pricing
ConnectWise RMMSolarWinds Web Performance Monitor (WPM)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ConnectWise RMMSolarWinds Web Performance Monitor (WPM)
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
ConnectWise RMMSolarWinds Web Performance Monitor (WPM)
Top Pros
Top Cons
Features
ConnectWise RMMSolarWinds Web Performance Monitor (WPM)
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
ConnectWise RMM
-
Ratings
SolarWinds Web Performance Monitor (WPM)
10.0
1 Ratings
22% above category average
Remote monitoring00 Ratings10.01 Ratings
Multiple Server Monitoring00 Ratings10.01 Ratings
Automated alerts and notifications00 Ratings10.01 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
ConnectWise RMM
-
Ratings
SolarWinds Web Performance Monitor (WPM)
10.0
1 Ratings
28% above category average
Performance data reports00 Ratings10.01 Ratings
Customizable reporting00 Ratings10.01 Ratings
Data visualization00 Ratings10.01 Ratings
Security
Comparison of Security features of Product A and Product B
ConnectWise RMM
-
Ratings
SolarWinds Web Performance Monitor (WPM)
10.0
1 Ratings
40% above category average
Administrator access control00 Ratings10.01 Ratings
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ConnectWise RMMSolarWinds Web Performance Monitor (WPM)
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Enterprises

No answers on this topic

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Score 9.1 out of 10
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User Ratings
ConnectWise RMMSolarWinds Web Performance Monitor (WPM)
Likelihood to Recommend
7.4
(7 ratings)
10.0
(3 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
ConnectWise RMMSolarWinds Web Performance Monitor (WPM)
Likelihood to Recommend
ConnectWise
ConnectWise RMM is well suited for my small IT business to keep track of my many clients that a company like mine with less than 5 employees to monitor in one interface. It is very easy to implement, monitor and setup alerts. The monitor of patching is one of the main reasons we went with ConnectWise RMM. We use their ScreenConnect software as wells.
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SolarWinds
We've found WPM to be a fit for every web application that we wanted to monitor. If you have a web app that you'd like monitoring/alerting for then WPM may work for you. So far our only struggles have been when after logging in the app launches a new tab.
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Pros
ConnectWise
  • Provides lightweight, easy to install software agent to deploy to client devices
  • Robust reporting, including hardware & installed software reports
  • Provides generally stable service for remote access to client devices
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SolarWinds
  • Testing web applications
  • Ability to log in to secure sections of websites in order to test user authentication
  • Provides a detailed history of steps taken and provides print screens of each step. If an error occurs you can see the web page to better diagnose issues.
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Cons
ConnectWise
  • We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
  • Setting up MAC users is not easy
  • resolving existing tickets in the portal - understanding the ConnectWise notes
  • Account Management - Since ConnectWise took over, we have no idea who our account management team is.
  • Patch Management needs more improvement
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SolarWinds
  • The recorder is clunky and must be run on a local machine.
  • It does not support frames.
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Support Rating
ConnectWise
No answers on this topic
SolarWinds
Solarwinds support is top-notch, and while we rarely have to call them, they are always very helpful when we do.
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Alternatives Considered
ConnectWise
Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate. Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
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SolarWinds
At the time we purchased WPM we were not aware of alternatives and therefore did not compare them.
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Return on Investment
ConnectWise
  • The product upgrades stay up to date with our business needs.
  • The product is an important part of our overall budget.
  • The product helps with the planning and success of our Department.
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SolarWinds
  • Better reporting of down states to allow for SLA reporting
  • Better alerting during certain failure conditions which allows the IT org to respond faster
  • More thorough history to review past errors and see screenshots of the errors.
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ScreenShots