9 Ratings
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Score 7.2 out of 100
14 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Continuum Command, a ConnectWise solution

Before the merger, I'd have likely rated them a 9. But I think it's smart to be pessimistic about the tool at the moment. Not that the end result won't be great, but I believe people would be better off on a more stable tool if they have to pick/change right this minute. Once ConnectWise has had Continuum Command for a few years and all the dust has settled, this product will likely shoot back up in recommendations.
Anonymous | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

We've found WPM to be a fit for every web application that we wanted to monitor. If you have a web app that you'd like monitoring/alerting for then WPM may work for you. So far our only struggles have been when after logging in the app launches a new tab.
John Predmore | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Continuum Command, a ConnectWise solution
SolarWinds Web Performance Monitor (WPM)
10.0
Remote monitoring
Continuum Command, a ConnectWise solution
SolarWinds Web Performance Monitor (WPM)
10.0
Multiple Server Monitoring
Continuum Command, a ConnectWise solution
SolarWinds Web Performance Monitor (WPM)
10.0
Automated alerts and notifications
Continuum Command, a ConnectWise solution
SolarWinds Web Performance Monitor (WPM)
10.0

Reporting

Continuum Command, a ConnectWise solution
SolarWinds Web Performance Monitor (WPM)
10.0
Performance data reports
Continuum Command, a ConnectWise solution
SolarWinds Web Performance Monitor (WPM)
10.0
Customizable reporting
Continuum Command, a ConnectWise solution
SolarWinds Web Performance Monitor (WPM)
10.0
Data visualization
Continuum Command, a ConnectWise solution
SolarWinds Web Performance Monitor (WPM)
10.0

Security

Continuum Command, a ConnectWise solution
SolarWinds Web Performance Monitor (WPM)
10.0
Adinistraor access control
Continuum Command, a ConnectWise solution
SolarWinds Web Performance Monitor (WPM)
10.0

Pros

Continuum Command, a ConnectWise solution

  • Server monitoring and notification
  • Desktop Patch management
  • Network operation center (NOC) support for projects and issue resolution
  • Internal Help Desk options
Dale Bradford | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

  • Testing web applications
  • Ability to log in to secure sections of websites in order to test user authentication
  • Provides a detailed history of steps taken and provides print screens of each step. If an error occurs you can see the web page to better diagnose issues.
Anonymous | TrustRadius Reviewer

Cons

Continuum Command, a ConnectWise solution

  • Better reporting.
  • Patching can still use some help.
Rob Rotundo | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

  • The recorder is clunky and must be run on a local machine.
  • It does not support frames.
Scott Reese | TrustRadius Reviewer

Support Rating

Continuum Command, a ConnectWise solution

No score
No answers yet
No answers on this topic

SolarWinds Web Performance Monitor (WPM)

SolarWinds Web Performance Monitor (WPM) 10.0
Based on 2 answers
Solarwinds support is top-notch, and while we rarely have to call them, they are always very helpful when we do.
Scott Reese | TrustRadius Reviewer

Alternatives Considered

Continuum Command, a ConnectWise solution

Automate (LabTech) would be the aforementioned "heavy-duty" kind of RMM tool. It's big, it's complex, and very capable compared to Continuum Command. That said, the impetus is very much on the service provider to configure and maintain nearly 100% of the product, whereas in Continuum Command there is a lot that is maintained by their team for you. Even without paying for the premium NOC services, the cloud-first construction and other specific features (like the Windows patch testing and delaying, etc.) are clear wins over the more traditional RMMs like Automate.Automate certainly wins in the technical prowess department. Its scripting engine and level of customization are unrivaled across basically all of the rest of the tools out there. As such, it will be very interesting to see what happens now that these two products live under the same roof. Hopefully, someday, a powerful hybrid of the tool that ConnectWise can focus all development on that harness the positives of each. Keep your eyes peeled...
Anonymous | TrustRadius Reviewer

SolarWinds Web Performance Monitor (WPM)

At the time we purchased WPM we were not aware of alternatives and therefore did not compare them.
John Predmore | TrustRadius Reviewer

Return on Investment

Continuum Command, a ConnectWise solution

No answers on this topic

SolarWinds Web Performance Monitor (WPM)

  • Better reporting of down states to allow for SLA reporting
  • Better alerting during certain failure conditions which allows the IT org to respond faster
  • More thorough history to review past errors and see screenshots of the errors.
Anonymous | TrustRadius Reviewer

Pricing Details

Continuum Command, a ConnectWise solution

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Web Performance Monitor (WPM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

Continuum Command, a ConnectWise solution
6.7
SolarWinds Web Performance Monitor (WPM)
10.0

Support Rating

Continuum Command, a ConnectWise solution
SolarWinds Web Performance Monitor (WPM)
10.0

Add comparison