4 Ratings
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Score 6.1 out of 100
6 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

Continuum Recover, a ConnectWise solution

Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.
Rob Rotundo | TrustRadius Reviewer

Infrascale Platform

Well suited for a company that has an extensive virtual environment setup. Definitely a good choice for companies that require an in-depth disaster recovery system, especially when the infrastructure is hosted in house. This system is expensive on a monthly basis, so I would not recommend this to small businesses as there are less expensive alternatives out there.
Vin Campbell | TrustRadius Reviewer

Feature Rating Comparison

Data Center Backup

Continuum Recover, a ConnectWise solution
Infrascale Platform
9.1
Universal recovery
Continuum Recover, a ConnectWise solution
Infrascale Platform
9.5
Live recovery
Continuum Recover, a ConnectWise solution
Infrascale Platform
8.2
Recovery verification
Continuum Recover, a ConnectWise solution
Infrascale Platform
8.0
Business application protection
Continuum Recover, a ConnectWise solution
Infrascale Platform
8.8
Multiple backup destinations
Continuum Recover, a ConnectWise solution
Infrascale Platform
8.5
Incremental backup identification
Continuum Recover, a ConnectWise solution
Infrascale Platform
9.8
Backup to the cloud
Continuum Recover, a ConnectWise solution
Infrascale Platform
9.8
Deduplication and file compression
Continuum Recover, a ConnectWise solution
Infrascale Platform
10.0
Snapshots
Continuum Recover, a ConnectWise solution
Infrascale Platform
10.0
Flexible deployment
Continuum Recover, a ConnectWise solution
Infrascale Platform
8.0
Management dashboard
Continuum Recover, a ConnectWise solution
Infrascale Platform
8.3
Platform support
Continuum Recover, a ConnectWise solution
Infrascale Platform
9.5
Retention options
Continuum Recover, a ConnectWise solution
Infrascale Platform
9.5
Encryption
Continuum Recover, a ConnectWise solution
Infrascale Platform
9.5

Pros

Continuum Recover, a ConnectWise solution

No answers on this topic

Infrascale Platform

  • Backups. You can customize the schedule and methods and create real snapshots for your important data.
  • White Labeled Software. It has real, effective ransomware protection all managed under one place and one white-labeled piece of software that is easy to use for any MSP.
  • Price.
Daniel Cauley | TrustRadius Reviewer

Cons

Continuum Recover, a ConnectWise solution

No answers on this topic

Infrascale Platform

  • The interface can use a serious update. It's understandable, but not modern.
  • I don't like the fact that it forced an upgrade to VMware. That's not something that can be done by every company very easily.
  • The restore process can be more intuitive.
Vin Campbell | TrustRadius Reviewer

Usability

Continuum Recover, a ConnectWise solution

No score
No answers yet
No answers on this topic

Infrascale Platform

Infrascale Platform 10.0
Based on 1 answer
It is one of the best cloud back up data protection software and software platforms on the entire market for MSPs. There are not many other solutions that offer this level of customization and execution in the data protection and disaster recovery arena better than Infrascale. I highly recommend it for any MSP.
Daniel Cauley | TrustRadius Reviewer

Support Rating

Continuum Recover, a ConnectWise solution

Continuum Recover, a ConnectWise solution 7.0
Based on 2 answers
Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.
Rob Rotundo | TrustRadius Reviewer

Infrascale Platform

Infrascale Platform 9.0
Based on 1 answer
It is the cheapest way to truly protect data and has an amazing support team behind the product. You get what you pay for.
Daniel Cauley | TrustRadius Reviewer

Alternatives Considered

Continuum Recover, a ConnectWise solution

We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover
Rob Rotundo | TrustRadius Reviewer

Infrascale Platform

I'll state up front that our VAR pushed us to Infrascale as they fully manage this particular choice/vendor for us. I manage the system itself, so I did have final approval. Between Axcient and Infrascale—they do exactly the same thing. I can say this about Axcient, their tech support was excellent. I haven't had cause to contact Infrascale support just yet, so no comment. Regarding Code42, this is one of those "less expensive" options I mentioned earlier. This is a super stable platform that provides straight backup (File/Folder), but not for virtual environments.
Vin Campbell | TrustRadius Reviewer

Return on Investment

Continuum Recover, a ConnectWise solution

  • Less employee workload.
  • Increased productivity.
Rob Rotundo | TrustRadius Reviewer

Infrascale Platform

  • Peace of mind: our entire virtual environment is backed up both onsite and offsite
  • As stated, it is pricey. Since we haven't needed to do anything more than basic file restores, ROI is hard to measure. A full restore of a virtual server immediately would be priceless. So, on that note, ROI is good.
Vin Campbell | TrustRadius Reviewer

Pricing Details

Continuum Recover, a ConnectWise solution

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Infrascale Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Continuum Recover, a ConnectWise solution
6.0
Infrascale Platform
8.0

Usability

Continuum Recover, a ConnectWise solution
Infrascale Platform
10.0

Support Rating

Continuum Recover, a ConnectWise solution
7.0
Infrascale Platform
9.0

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