4 Ratings
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Score 6.1 out of 100
2 Ratings
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Score 5.1 out of 100

Likelihood to Recommend

Continuum Recover, a ConnectWise solution

Continuum is well suited for an MSP who has several clients running backups. Everyone knows how important backups are. Having Continuum Recover helps eliminate the need for a full-time employee to check backups. Backups can take a long time to check daily manually, but Continuum Recover helps eliminate that need.
Rob Rotundo | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

Clarify before hand any additional charges for remote hand and arrangement/SLA for remote hand. Negotiate well on these terms as they tend to be more flexible around this. Clarify shipping and handling charges if any.
Anonymous | TrustRadius Reviewer

Pros

Continuum Recover, a ConnectWise solution

No answers on this topic

Navisite Managed Infrastructure Services (NaviCloud)

  • Remote hand services often pretty responsive and good follow through
  • Shipping and handling was never an issue at Navisite facility for our hardware orders
  • Managed services were also very competent to address issues within short amount of time
Anonymous | TrustRadius Reviewer

Cons

Continuum Recover, a ConnectWise solution

No answers on this topic

Navisite Managed Infrastructure Services (NaviCloud)

  • San Jose facility power outage caused damage to company's credibility, this should not occur again being 7x24 facility and backup generator
  • Avoiding too many management changes will help create good connection with individuals for sustained harmony
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Continuum Recover, a ConnectWise solution

No score
No answers yet
No answers on this topic

Navisite Managed Infrastructure Services (NaviCloud)

Navisite Managed Infrastructure Services (NaviCloud) 8.0
Based on 1 answer
Price and facility equipment, location of the hosting facility factor into the decision to renew
Anonymous | TrustRadius Reviewer

Support Rating

Continuum Recover, a ConnectWise solution

Continuum Recover, a ConnectWise solution 7.0
Based on 2 answers
Support is pretty good. The issue is that they don't have any SLA so they get to you whenever. Though, if you hound them, they usually bump you up in the chain and get back to you. Their techs are fairly knowledgeable. Occasionally the first level support isn't the best, but once it bumps up to the next level, they are good.
Rob Rotundo | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

No score
No answers yet
No answers on this topic

Alternatives Considered

Continuum Recover, a ConnectWise solution

We evaluated Infrascale, and that was a really bad product. When it worked, it was fine. But when it didn't, nobody knew what was going on. Seeing green checkmarks usually means good, but not with Infrascale. You really had to dig into each job to see if they were successful. There was way too much time consumption. That issue is eliminated with Continuum Recover
Rob Rotundo | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

No answers on this topic

Return on Investment

Continuum Recover, a ConnectWise solution

  • Less employee workload.
  • Increased productivity.
Rob Rotundo | TrustRadius Reviewer

Navisite Managed Infrastructure Services (NaviCloud)

  • Better customer service
  • Faster turnaround time for deployment of new cage/cabinets resulting into meeting customer needs
  • Improved reliability and uptime with timely remote hand request
Anonymous | TrustRadius Reviewer

Pricing Details

Continuum Recover, a ConnectWise solution

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Navisite Managed Infrastructure Services (NaviCloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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