Contivio.com vs. DCDial

I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.

Incentivized

This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.

Incentivized

• It's great for call center setups
• It's nice to have the ability to use the desk phone or a soft phone
• It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.

Incentivized

• Integrates seamlessly with our CRM products.
• Call tracking capabilities.
• A fully compliant call center suite.

Incentivized

• Sometimes it needs multiple tries to sign in and this has been troublesome
• At times I have missed call records and it bugs when you really need to listen to the call for details
• If I am barged into a colleague's call no one else can barge in until I get off that call. This can be a problem when there are mentees who need to learn from these conversations

Incentivized

• I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.

I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!

Incentivized

I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.

Jive is behind the times in terms of user interface and functionality.

Incentivized

We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.

• Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
• It's provided a uniform system for our entire company
• It isn't very user friendly, so the transition to Contivio was very rough

Incentivized

• Call tracking capabilities.
• Easy monitoring and reporting features.
• Compliant call center suite.

Incentivized