What users are saying about
7 Ratings
5 Ratings
7 Ratings
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Score 7.6 out of 100
5 Ratings
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Score 9.1 out of 100

Feature Set Ratings

    Contact Center Software

    8.0

    Contivio.com

    80%

    DCDial

    Feature Set Not Supported
    N/A
    Contivio.com ranks higher in 5/5 features

    Call forwarding

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Warm transfer

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Call tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    CRM software integration

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • DCDial is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.0

    Contivio.com

    60%
    1 Rating
    9.6

    DCDial

    96%
    3 Ratings

    Support Rating

    Contivio.com

    N/A
    0 Ratings
    10.0

    DCDial

    100%
    1 Rating

    Likelihood to Recommend

    Contivio.com

    It's best suited for call centers, not for sales teams.
    Brian Hopper | TrustRadius Reviewer

    DCDial

    This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.
    Melanie Tobiasson | TrustRadius Reviewer

    Pros

    Contivio.com

    • It's great for call center setups
    • It's nice to have the ability to use the desk phone or a soft phone
    • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
    Brian Hopper | TrustRadius Reviewer

    DCDial

    • Integrates seamlessly with our CRM products.
    • Call tracking capabilities.
    • A fully compliant call center suite.
    Alex Wilson | TrustRadius Reviewer

    Cons

    Contivio.com

    • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
    • No web portal for easily adjusting call forwarding or status
    • Requires signing in and out every day because it will log out randomly.
    Brian Hopper | TrustRadius Reviewer

    DCDial

    • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Contivio.com

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    DCDial

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Support Rating

    Contivio.com

    No score
    No answers yet
    No answers on this topic

    DCDial

    DCDial 10.0
    Based on 1 answer
    I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Contivio.com

    Jive is behind the times in terms of user interface and functionality.
    Brian Hopper | TrustRadius Reviewer

    DCDial

    We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Contivio.com

    • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
    • It's provided a uniform system for our entire company
    • It isn't very user friendly, so the transition to Contivio was very rough
    Brian Hopper | TrustRadius Reviewer

    DCDial

    • Call tracking capabilities.
    • Easy monitoring and reporting features.
    • Compliant call center suite.
    Alex Wilson | TrustRadius Reviewer

    Screenshots

    Add comparison