What users are saying about
2 Ratings
1 Rating
2 Ratings
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Score 7.9 out of 100
1 Rating
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Score 10 out of 100

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

DCDial

Any business can utilize DCDial, however, DCDial is less appropriate for companies that have a very small number of customers and simply do not need a dialer to reach out to them.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Contivio.com
8.0
DCDial
Call forwarding
Contivio.com
6.0
DCDial
Click-to-call (CTC)
Contivio.com
9.0
DCDial
Warm transfer
Contivio.com
9.0
DCDial
Call tracking
Contivio.com
8.0
DCDial
CRM software integration
Contivio.com
8.0
DCDial

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

DCDial

  • Payment IVR. Now, there is no need to call us every time when a client wants to make a payment. Now, they can do that on their own at any time.
  • Compliance Suite. DCDial is fully-compliant. Once we've set up our account, we don't have to worry about compliance anymore.
  • Payment Processing. DCDial offers lots of ways to collect payments and the most amazing thing is that they don't charge for payment processing features; they all are included in the plan.
Anonymous | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

DCDial

  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
Anonymous | TrustRadius Reviewer

Support Rating

Contivio.com

No score
No answers yet
No answers on this topic

DCDial

DCDial 10.0
Based on 1 answer
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

DCDial

We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
Anonymous | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

DCDial

  • Our team managed to eliminate the number of unproductive calls.
  • We were able to increase agent connection rates.
  • Inbound callers are happy now because they don't have to wait in a queue (decreased customer wait time).
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DCDial

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contivio.com
6.0
DCDial
10.0

Support Rating

Contivio.com
DCDial
10.0

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