What users are saying about
3 Ratings
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Score 8 out of 100
10 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

Dialpad Contact Center

From years of using different hosted services with Cisco phones, that require either a VPN to the office or another hardwired line for connection and no ability to use your mobile device as a phone, Dialpad answers all of those issues and makes it pretty easy to connect without any delays.
Justin Giffin | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Contivio.com
8.0
Dialpad Contact Center
7.6
Call forwarding
Contivio.com
6.0
Dialpad Contact Center
7.0
Click-to-call (CTC)
Contivio.com
9.0
Dialpad Contact Center
10.0
Warm transfer
Contivio.com
9.0
Dialpad Contact Center
8.0
Call tracking
Contivio.com
8.0
Dialpad Contact Center
5.0
CRM software integration
Contivio.com
8.0
Dialpad Contact Center
8.0
Agent dashboard
Contivio.com
Dialpad Contact Center
6.7
Validate callers
Contivio.com
Dialpad Contact Center
7.0
Outbound response
Contivio.com
Dialpad Contact Center
9.0
Predictive dialing
Contivio.com
Dialpad Contact Center
8.5
Interactive voice response
Contivio.com
Dialpad Contact Center
8.0
REST APIs
Contivio.com
Dialpad Contact Center
9.0
Call scripts
Contivio.com
Dialpad Contact Center
9.0
Multichannel integration
Contivio.com
Dialpad Contact Center
3.0

Workforce Optimization (WFO)

Contivio.com
Dialpad Contact Center
8.6
Inbound call routing
Contivio.com
Dialpad Contact Center
8.7
Omnichannel inbound routing
Contivio.com
Dialpad Contact Center
8.0
Recording
Contivio.com
Dialpad Contact Center
9.7
Quality management
Contivio.com
Dialpad Contact Center
5.0
Call analytics
Contivio.com
Dialpad Contact Center
8.5
Historical reporting
Contivio.com
Dialpad Contact Center
10.0
Live reporting
Contivio.com
Dialpad Contact Center
8.0
Customer surveys
Contivio.com
Dialpad Contact Center
10.0
Customer interaction analytics
Contivio.com
Dialpad Contact Center
10.0

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

Dialpad Contact Center

  • Professional communication with customers.
  • You can use it anywhere.
  • All you need in one application.
NICOLAS DIAZ | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

Dialpad Contact Center

  • Don't allow you to miss calls after a certain amount of rings. It should be transferred to the next agent in line.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

Dialpad Contact Center

8x8 was one of the first systems that I used with virtual hosting. The downside of this, you still had to have a physical phone and still have to have a VPN to the office, as they had to have a relay to our location to connect to their servers.
Justin Giffin | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

Dialpad Contact Center

  • Increased efficiency.
  • Quick answers to our customers.
  • Make money doing calls.
NICOLAS DIAZ | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dialpad Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contivio.com
6.0
Dialpad Contact Center
9.7

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