Contivio.com vs. Dialpad Ai Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contivio.com
Score 8.4 out of 10
N/A
Contivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.N/A
Dialpad Ai Contact Center
Score 7.9 out of 10
N/A
Dialpad Ai Contact Center is an inbound or outbound call center platform and solution, that helps companies connect with customers across all channels and skip the repetitive questions, retaining reviewable conversations and context history.N/A
Pricing
Contivio.comDialpad Ai Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Contivio.comDialpad Ai Contact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Contivio.comDialpad Ai Contact Center
Top Pros
Top Cons
Features
Contivio.comDialpad Ai Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Contivio.com
8.0
2 Ratings
4% below category average
Dialpad Ai Contact Center
7.8
20 Ratings
7% below category average
Validate callers8.01 Ratings7.819 Ratings
Call forwarding8.02 Ratings8.419 Ratings
Click-to-call (CTC)8.02 Ratings8.617 Ratings
Warm transfer9.01 Ratings7.916 Ratings
Call tracking7.02 Ratings8.318 Ratings
Multichannel integration8.01 Ratings7.712 Ratings
CRM software integration8.01 Ratings7.412 Ratings
Agent dashboard00 Ratings8.419 Ratings
Outbound response00 Ratings8.219 Ratings
Predictive dialing00 Ratings5.913 Ratings
Interactive voice response00 Ratings8.317 Ratings
REST APIs00 Ratings7.19 Ratings
Call scripts00 Ratings7.214 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Contivio.com
7.0
1 Ratings
17% below category average
Dialpad Ai Contact Center
8.4
20 Ratings
1% above category average
Recording7.01 Ratings8.818 Ratings
Quality management7.01 Ratings7.914 Ratings
Call analytics7.01 Ratings8.918 Ratings
Customer interaction analytics7.01 Ratings8.111 Ratings
Inbound call routing00 Ratings8.820 Ratings
Omnichannel inbound routing00 Ratings8.39 Ratings
Historical reporting00 Ratings8.916 Ratings
Live reporting00 Ratings8.414 Ratings
Customer surveys00 Ratings7.89 Ratings
Best Alternatives
Contivio.comDialpad Ai Contact Center
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Contivio.comDialpad Ai Contact Center
Likelihood to Recommend
8.0
(2 ratings)
8.3
(21 ratings)
Likelihood to Renew
7.0
(1 ratings)
9.2
(2 ratings)
User Testimonials
Contivio.comDialpad Ai Contact Center
Likelihood to Recommend
Contivio.com
I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.
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Dialpad
We have a mix of Ai Contact Center and regular Departments in Dialpad Ai Contact Center - we mostly use the Ai Contact Center for our high-volume area or areas we need to keep track of in more detail. In our smaller clinics, with few staff, Ai Contact Center doesn't make sense to use to we have them setup as Departments instead.
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Pros
Contivio.com
  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
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Dialpad
  • The ease of use and integration into our local IT infrastructure
  • It improved business process agility especially for the work from home agents
  • It improved our customer relations/service with fewer dropped calls
  • It gives managers better reporting capabilities and call usage statistics
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Cons
Contivio.com
  • Sometimes it needs multiple tries to sign in and this has been troublesome
  • At times I have missed call records and it bugs when you really need to listen to the call for details
  • If I am barged into a colleague's call no one else can barge in until I get off that call. This can be a problem when there are mentees who need to learn from these conversations
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Dialpad
  • If a department has a need for 5+ call centers, it is a bit more difficult to manager and report on.
  • Maybe a little more granuality in Agent help cards so it shows cards that are relevant to agents tenure. May have some agents that need certain help, where others wouldnt need it because of their experience
  • Self service options
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Likelihood to Renew
Contivio.com
I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!
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Dialpad
I cannot think of one single reason we would stop using Dialpad. There has been too much positive feedback from our staff as well as the ease of use and training for new hires is big incentive to renew. We've looked at other VoIP products and price versus feature set is overwhelmingly in favor of continuing to use Dialpad.
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Alternatives Considered
Contivio.com
Jive is behind the times in terms of user interface and functionality.
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Dialpad
Dialpad is the evolution of MiCloud, it does everything MiCloud did and then some and it does it better. The level of flexibility and customization provided by Dialpad allowed us to go to the next level in terms of productivity and interconnection, their interface is user-friendly and provides real-time data to aid in decision-making processes.
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Return on Investment
Contivio.com
  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
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Dialpad
  • The callback feature has saved clients a lot of hold time
  • The voicemail system has allowed cases to be handled properly by client's being able to leave a message for the proper agent
  • The Ai transcript feature has helped dozens of agents, as well as the company, avoid a lot of hassle, time, and lost money due to verifying conversations and information that normally would be much harder to confirm without it
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ScreenShots