What users are saying about
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
24 Ratings
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Dialpad Contact Center

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Feature Set Ratings

  • Dialpad Contact Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.0

Contivio.com

80%
8.2

Dialpad Contact Center

82%
Dialpad Contact Center ranks higher in 10/13 features

Validate callers

8.0
80%
1 Rating
8.0
80%
10 Ratings

Call forwarding

8.0
80%
2 Ratings
8.6
86%
10 Ratings

Click-to-call (CTC)

8.0
80%
2 Ratings
8.9
89%
9 Ratings

Warm transfer

9.0
90%
1 Rating
8.2
82%
8 Ratings

Call tracking

7.0
70%
2 Ratings
7.9
79%
9 Ratings

Multichannel integration

8.0
80%
1 Rating
7.8
78%
7 Ratings

CRM software integration

8.0
80%
1 Rating
7.1
71%
8 Ratings

Agent dashboard

N/A
0 Ratings
8.5
85%
10 Ratings

Outbound response

N/A
0 Ratings
8.5
85%
10 Ratings

Predictive dialing

N/A
0 Ratings
7.8
78%
7 Ratings

Interactive voice response

N/A
0 Ratings
8.5
85%
9 Ratings

REST APIs

N/A
0 Ratings
8.9
89%
5 Ratings

Call scripts

N/A
0 Ratings
7.3
73%
8 Ratings

Workforce Optimization (WFO)

7.0

Contivio.com

70%
8.6

Dialpad Contact Center

86%
Dialpad Contact Center ranks higher in 9/9 features

Recording

7.0
70%
1 Rating
8.9
89%
9 Ratings

Quality management

7.0
70%
1 Rating
8.2
82%
8 Ratings

Call analytics

7.0
70%
1 Rating
9.4
94%
9 Ratings

Customer interaction analytics

7.0
70%
1 Rating
7.8
78%
7 Ratings

Inbound call routing

N/A
0 Ratings
9.0
90%
11 Ratings

Omnichannel inbound routing

N/A
0 Ratings
9.0
90%
6 Ratings

Historical reporting

N/A
0 Ratings
9.4
94%
7 Ratings

Live reporting

N/A
0 Ratings
8.9
89%
7 Ratings

Customer surveys

N/A
0 Ratings
6.9
69%
6 Ratings

Attribute Ratings

  • Dialpad Contact Center is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

8.0

Contivio.com

80%
2 Ratings
8.6

Dialpad Contact Center

86%
12 Ratings

Likelihood to Renew

7.0

Contivio.com

70%
1 Rating
10.0

Dialpad Contact Center

100%
1 Rating

Likelihood to Recommend

Contivio.com

I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.
Read full review

Dialpad

I am highly likely to recommend Dialpad Contact Center to a colleague. Dialpad provided me and my team with extensive data, which we were able to utilize to make changes in our strategy accordingly, seeing an increase in happy customers. I am also a fan of the transcript provided after the call has been finished, it always helps save time, and at the end of the day, time is money.
Read full review

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Read full review

Dialpad

  • The ease of use and integration into our local IT infrastructure
  • It improved business process agility especially for the work from home agents
  • It improved our customer relations/service with fewer dropped calls
  • It gives managers better reporting capabilities and call usage statistics
Read full review

Cons

Contivio.com

  • Sometimes it needs multiple tries to sign in and this has been troublesome
  • At times I have missed call records and it bugs when you really need to listen to the call for details
  • If I am barged into a colleague's call no one else can barge in until I get off that call. This can be a problem when there are mentees who need to learn from these conversations
Read full review

Dialpad

  • If a department has a need for 5+ call centers, it is a bit more difficult to manager and report on.
  • Maybe a little more granuality in Agent help cards so it shows cards that are relevant to agents tenure. May have some agents that need certain help, where others wouldnt need it because of their experience
  • Self service options
Read full review

Pricing Details

Contivio.com

Starting Price

Editions & Modules

Contivio.com editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Dialpad Contact Center

    Starting Price

    Editions & Modules

    Dialpad Contact Center editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Contivio.com

      I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!
      Read full review

      Dialpad

      I cannot think of one single reason we would stop using Dialpad. There has been too much positive feedback from our staff as well as the ease of use and training for new hires is big incentive to renew. We've looked at other VoIP products and price versus feature set is overwhelmingly in favor of continuing to use Dialpad.
      Read full review

      Alternatives Considered

      Contivio.com

      Jive is behind the times in terms of user interface and functionality.
      Read full review

      Dialpad

      Dialpad is the evolution of MiCloud, it does everything MiCloud did and then some and it does it better. The level of flexibility and customization provided by Dialpad allowed us to go to the next level in terms of productivity and interconnection, their interface is user-friendly and provides real-time data to aid in decision-making processes.
      Read full review

      Return on Investment

      Contivio.com

      • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
      • It's provided a uniform system for our entire company
      • It isn't very user friendly, so the transition to Contivio was very rough
      Read full review

      Dialpad

      • Less equipment to purchase, means more up time and low maintenance
      • With no VPN required to an office, Dialpad is easily deployed out in the field around the world
      • Missed a call? The voicemail will dictate and send an email with the voice and the text.
      Read full review

      Add comparison