2 Ratings
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Score 7.6 out of 100
2 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

Enghouse Interactive Contact Centers

This solution checks a lot of our boxes for session management and activity monitoring, but ongoing server and failover struggles remain a detractor for our team's use.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Contivio.com
8.0
Enghouse Interactive Contact Centers
6.8
Call forwarding
Contivio.com
6.0
Enghouse Interactive Contact Centers
6.0
Click-to-call (CTC)
Contivio.com
9.0
Enghouse Interactive Contact Centers
Warm transfer
Contivio.com
9.0
Enghouse Interactive Contact Centers
4.0
Call tracking
Contivio.com
8.0
Enghouse Interactive Contact Centers
8.0
CRM software integration
Contivio.com
8.0
Enghouse Interactive Contact Centers
Agent dashboard
Contivio.com
Enghouse Interactive Contact Centers
8.0
Validate callers
Contivio.com
Enghouse Interactive Contact Centers
7.0
Outbound response
Contivio.com
Enghouse Interactive Contact Centers
8.0
Predictive dialing
Contivio.com
Enghouse Interactive Contact Centers
7.0
Multichannel integration
Contivio.com
Enghouse Interactive Contact Centers
6.0

Workforce Optimization (WFO)

Contivio.com
Enghouse Interactive Contact Centers
7.4
Inbound call routing
Contivio.com
Enghouse Interactive Contact Centers
6.0
Recording
Contivio.com
Enghouse Interactive Contact Centers
6.0
Call analytics
Contivio.com
Enghouse Interactive Contact Centers
9.0
Historical reporting
Contivio.com
Enghouse Interactive Contact Centers
9.0
Customer surveys
Contivio.com
Enghouse Interactive Contact Centers
7.0

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
Anonymous | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Server redundancy and up-time seem to be a periodic difficulty
  • Error handling requires manual intervention by an advanced user
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

Enghouse Interactive Contact Centers

No answers on this topic

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
Anonymous | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Enghouse Interactive Contact Centers

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contivio.com
6.0
Enghouse Interactive Contact Centers
7.0

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