What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 7 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- Contivio.com ranks higher in 1 feature set: Contact Center Software
Contact Center Software

8.0
Contivio.com
80%
7.0
Enghouse Interactive Contact Centers
70%
Enghouse Interactive Contact Centers ranks higher in 10/13 features
Enghouse Interactive Contact Centers ranks higher in 10/13 features
Call forwarding

6.0
60%
1 Rating
9.0
90%
2 Ratings
Click-to-call (CTC)

9.0
90%
1 Rating
6.0
60%
1 Rating
Warm transfer

9.0
90%
1 Rating
7.0
70%
2 Ratings
Call tracking

8.0
80%
1 Rating
8.0
80%
1 Rating
CRM software integration

8.0
80%
1 Rating
7.0
70%
1 Rating
Agent dashboard

N/A
0 Ratings
7.0
70%
2 Ratings
Validate callers

N/A
0 Ratings
6.0
60%
2 Ratings
Outbound response

N/A
0 Ratings
7.0
70%
2 Ratings
Predictive dialing

N/A
0 Ratings
6.0
60%
2 Ratings
Interactive voice response

N/A
0 Ratings
9.0
90%
1 Rating
REST APIs

N/A
0 Ratings
6.0
60%
1 Rating
Call scripts

N/A
0 Ratings
6.0
60%
1 Rating
Multichannel integration

N/A
0 Ratings
7.0
70%
2 Ratings
Workforce Optimization (WFO)

Contivio.com
Feature Set Not Supported
N/A
7.4
Enghouse Interactive Contact Centers
74%
Enghouse Interactive Contact Centers ranks higher in 9/9 features
Enghouse Interactive Contact Centers ranks higher in 9/9 features
Inbound call routing

N/A
0 Ratings
8.0
80%
2 Ratings
Omnichannel inbound routing

N/A
0 Ratings
8.0
80%
1 Rating
Recording

N/A
0 Ratings
6.0
60%
1 Rating
Quality management

N/A
0 Ratings
8.0
80%
1 Rating
Call analytics

N/A
0 Ratings
8.0
80%
2 Ratings
Historical reporting

N/A
0 Ratings
8.0
80%
2 Ratings
Live reporting

N/A
0 Ratings
8.0
80%
1 Rating
Customer surveys

N/A
0 Ratings
6.0
60%
2 Ratings
Customer interaction analytics

N/A
0 Ratings
7.0
70%
1 Rating
Attribute Ratings
- Enghouse Interactive Contact Centers is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

6.0
Contivio.com
60%
1 Rating
8.0
Enghouse Interactive Contact Centers
80%
2 Ratings
Likelihood to Recommend
Contivio.com
It's best suited for call centers, not for sales teams.
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
Enghouse Interactive Contact Centers
Enghouse Interactive Contact Centers is well suited for organizations with existing Microsoft solutions e.g. Lync/Skype for business infrastructure/Teams, Those who run Busy (1000+ calls/day) OMNI channel contact centres and depend on quality management/Quality assurance. I would say less appropriate for small to medium organizations that do not have existing PABX infrastructure.

Verified User
Engineer in Information Technology
Retail Company, 5001-10,000 employeesPros
Contivio.com
- It's great for call center setups
- It's nice to have the ability to use the desk phone or a soft phone
- It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
Enghouse Interactive Contact Centers
- Allows management to easily monitor activity for calls, callers, users, and queue management
- Relatively simple UI allows users to effectively manage their communication sessions
- Provides in-depth insights to communication and work activity metrics

Verified User
Manager in Customer Service
Music Company, 5001-10,000 employeesCons
Contivio.com
- No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
- No web portal for easily adjusting call forwarding or status
- Requires signing in and out every day because it will log out randomly.
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
Enghouse Interactive Contact Centers
- Improve chatbots functionality.
- Remote working.
- Modern looking interface.

Verified User
Engineer in Information Technology
Retail Company, 5001-10,000 employeesPricing Details
Contivio.com
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Enghouse Interactive Contact Centers
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Alternatives Considered
Contivio.com
Jive is behind the times in terms of user interface and functionality.
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
Enghouse Interactive Contact Centers
Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes with a lot of documentation and interactive guides/manuals.

Verified User
Engineer in Information Technology
Retail Company, 5001-10,000 employeesReturn on Investment
Contivio.com
- Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
- It's provided a uniform system for our entire company
- It isn't very user friendly, so the transition to Contivio was very rough
Inside Sales Representative
AppFolio, Inc.Computer Networking, 501-1000 employees
Enghouse Interactive Contact Centers
- Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
- The time spent managing server blips and failovers remains a detractor for our teams.

Verified User
Manager in Customer Service
Music Company, 5001-10,000 employees