7 Ratings
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Score 7.6 out of 100
3 Ratings
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Score 8 out of 100

Feature Set Ratings

  • Contivio.com ranks higher in 1 feature set: Contact Center Software

Contact Center Software

8.0

Contivio.com

80%
7.0

Enghouse Interactive Contact Centers

70%
Enghouse Interactive Contact Centers ranks higher in 10/13 features

Call forwarding

6.0
60%
1 Rating
9.0
90%
2 Ratings

Click-to-call (CTC)

9.0
90%
1 Rating
6.0
60%
1 Rating

Warm transfer

9.0
90%
1 Rating
7.0
70%
2 Ratings

Call tracking

8.0
80%
1 Rating
8.0
80%
1 Rating

CRM software integration

8.0
80%
1 Rating
7.0
70%
1 Rating

Agent dashboard

N/A
0 Ratings
7.0
70%
2 Ratings

Validate callers

N/A
0 Ratings
6.0
60%
2 Ratings

Outbound response

N/A
0 Ratings
7.0
70%
2 Ratings

Predictive dialing

N/A
0 Ratings
6.0
60%
2 Ratings

Interactive voice response

N/A
0 Ratings
9.0
90%
1 Rating

REST APIs

N/A
0 Ratings
6.0
60%
1 Rating

Call scripts

N/A
0 Ratings
6.0
60%
1 Rating

Multichannel integration

N/A
0 Ratings
7.0
70%
2 Ratings

Workforce Optimization (WFO)

Contivio.com

Feature Set Not Supported
N/A
7.4

Enghouse Interactive Contact Centers

74%
Enghouse Interactive Contact Centers ranks higher in 9/9 features

Inbound call routing

N/A
0 Ratings
8.0
80%
2 Ratings

Omnichannel inbound routing

N/A
0 Ratings
8.0
80%
1 Rating

Recording

N/A
0 Ratings
6.0
60%
1 Rating

Quality management

N/A
0 Ratings
8.0
80%
1 Rating

Call analytics

N/A
0 Ratings
8.0
80%
2 Ratings

Historical reporting

N/A
0 Ratings
8.0
80%
2 Ratings

Live reporting

N/A
0 Ratings
8.0
80%
1 Rating

Customer surveys

N/A
0 Ratings
6.0
60%
2 Ratings

Customer interaction analytics

N/A
0 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • Enghouse Interactive Contact Centers is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.0

Contivio.com

60%
1 Rating
8.0

Enghouse Interactive Contact Centers

80%
2 Ratings

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

Enghouse Interactive Contact Centers

Enghouse Interactive Contact Centers is well suited for organizations with existing Microsoft solutions e.g. Lync/Skype for business infrastructure/Teams, Those who run Busy (1000+ calls/day) OMNI channel contact centres and depend on quality management/Quality assurance. I would say less appropriate for small to medium organizations that do not have existing PABX infrastructure.
Anonymous | TrustRadius Reviewer

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Allows management to easily monitor activity for calls, callers, users, and queue management
  • Relatively simple UI allows users to effectively manage their communication sessions
  • Provides in-depth insights to communication and work activity metrics
Anonymous | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Improve chatbots functionality.
  • Remote working.
  • Modern looking interface.
Anonymous | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Enghouse Interactive Contact Centers

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

Enghouse Interactive Contact Centers

Enghouse Interactive Contact Centers compared to Zeacom is very powerful in terms of features. The support for integrating with third-party software/hardware is better, and it is much simpler to use because less training is required to upskill the contact center staff. Comes with a lot of documentation and interactive guides/manuals.
Anonymous | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

Enghouse Interactive Contact Centers

  • Using Enghouse to manage our inbound and outbound call communication has allowed for us to focus more time on call quality and trends, rather than how to manage the call load and where to allocate calls.
  • The time spent managing server blips and failovers remains a detractor for our teams.
Anonymous | TrustRadius Reviewer

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