What users are saying about
2 Ratings
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Score 7.6 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Contivio.com
8.0
Fathom Customer Care
6.2
Call forwarding
Contivio.com
6.0
Fathom Customer Care
6.0
Click-to-call (CTC)
Contivio.com
9.0
Fathom Customer Care
7.0
Warm transfer
Contivio.com
9.0
Fathom Customer Care
7.0
Call tracking
Contivio.com
8.0
Fathom Customer Care
6.0
CRM software integration
Contivio.com
8.0
Fathom Customer Care
5.0
Agent dashboard
Contivio.com
Fathom Customer Care
7.0
Validate callers
Contivio.com
Fathom Customer Care
6.0
Outbound response
Contivio.com
Fathom Customer Care
6.0
Predictive dialing
Contivio.com
Fathom Customer Care
6.0
Interactive voice response
Contivio.com
Fathom Customer Care
6.0
REST APIs
Contivio.com
Fathom Customer Care
6.0
Call scripts
Contivio.com
Fathom Customer Care
6.0
Multichannel integration
Contivio.com
Fathom Customer Care
6.0

Workforce Optimization (WFO)

Contivio.com
Fathom Customer Care
5.2
Inbound call routing
Contivio.com
Fathom Customer Care
4.0
Omnichannel inbound routing
Contivio.com
Fathom Customer Care
6.0
Recording
Contivio.com
Fathom Customer Care
5.0
Quality management
Contivio.com
Fathom Customer Care
5.0
Call analytics
Contivio.com
Fathom Customer Care
5.0
Historical reporting
Contivio.com
Fathom Customer Care
5.0
Live reporting
Contivio.com
Fathom Customer Care
5.0
Customer surveys
Contivio.com
Fathom Customer Care
5.0
Customer interaction analytics
Contivio.com
Fathom Customer Care
7.0

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

Contivio.com

No score
No answers yet
No answers on this topic

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contivio.com Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Contivio.com
6.0
Fathom Customer Care
8.0

Support Rating

Contivio.com
Fathom Customer Care
8.0

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