Contivio.com vs. Five9

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Contivio.com
Score 8.4 out of 10
N/A
Contivio.com is cloud-based call center software with multi-channel support features that enable clients to take and make calls, route calls, integrate their call center solution with their existing CRM, and generate analytics.N/A
Five9
Score 8.2 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Pricing
Contivio.comFive9
Editions & Modules
No answers on this topic
Core
Contact sales team
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Premium
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Optimum
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Ultimate
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Offerings
Pricing Offerings
Contivio.comFive9
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Features
Contivio.comFive9
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Contivio.com
8.0
2 Ratings
4% below category average
Five9
8.8
12 Ratings
5% above category average
Validate callers8.01 Ratings8.912 Ratings
Call forwarding8.02 Ratings9.29 Ratings
Click-to-call (CTC)8.02 Ratings8.810 Ratings
Warm transfer9.01 Ratings9.210 Ratings
Call tracking7.02 Ratings9.012 Ratings
Multichannel integration8.01 Ratings8.511 Ratings
CRM software integration8.01 Ratings8.911 Ratings
Agent dashboard00 Ratings9.112 Ratings
Outbound response00 Ratings8.911 Ratings
Predictive dialing00 Ratings9.410 Ratings
Interactive voice response00 Ratings8.99 Ratings
REST APIs00 Ratings9.17 Ratings
Call scripts00 Ratings6.710 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Contivio.com
7.0
1 Ratings
17% below category average
Five9
8.3
21 Ratings
0% above category average
Recording7.01 Ratings7.911 Ratings
Quality management7.01 Ratings7.321 Ratings
Call analytics7.01 Ratings8.512 Ratings
Customer interaction analytics7.01 Ratings8.110 Ratings
Inbound call routing00 Ratings9.010 Ratings
Omnichannel inbound routing00 Ratings9.38 Ratings
Historical reporting00 Ratings7.512 Ratings
Live reporting00 Ratings8.710 Ratings
Best Alternatives
Contivio.comFive9
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Contivio.comFive9
Likelihood to Recommend
8.0
(2 ratings)
8.3
(36 ratings)
Likelihood to Renew
7.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
8.0
(8 ratings)
User Testimonials
Contivio.comFive9
Likelihood to Recommend
Contivio.com
I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.
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Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
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Pros
Contivio.com
  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
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Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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Cons
Contivio.com
  • Sometimes it needs multiple tries to sign in and this has been troublesome
  • At times I have missed call records and it bugs when you really need to listen to the call for details
  • If I am barged into a colleague's call no one else can barge in until I get off that call. This can be a problem when there are mentees who need to learn from these conversations
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Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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Likelihood to Renew
Contivio.com
I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!
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Five9
No answers on this topic
Support Rating
Contivio.com
No answers on this topic
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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Alternatives Considered
Contivio.com
Jive is behind the times in terms of user interface and functionality.
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Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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Return on Investment
Contivio.com
  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
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Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
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ScreenShots

Five9 Screenshots

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