What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
80 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Five9

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
80 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

  • Contivio.com and Five9 are tied in 1 feature set: Contact Center Software

Contact Center Software

8.0

Contivio.com

80%
8.0

Five9

80%
Five9 ranks higher in 10/13 features

Call forwarding

6.0
60%
1 Rating
8.3
83%
8 Ratings

Click-to-call (CTC)

9.0
90%
1 Rating
8.2
82%
9 Ratings

Warm transfer

9.0
90%
1 Rating
8.0
80%
10 Ratings

Call tracking

8.0
80%
1 Rating
7.2
72%
11 Ratings

CRM software integration

8.0
80%
1 Rating
8.0
80%
9 Ratings

Agent dashboard

N/A
0 Ratings
8.0
80%
10 Ratings

Validate callers

N/A
0 Ratings
8.4
84%
10 Ratings

Outbound response

N/A
0 Ratings
8.0
80%
10 Ratings

Predictive dialing

N/A
0 Ratings
8.3
83%
8 Ratings

Interactive voice response

N/A
0 Ratings
8.2
82%
8 Ratings

REST APIs

N/A
0 Ratings
8.0
80%
7 Ratings

Call scripts

N/A
0 Ratings
8.0
80%
8 Ratings

Multichannel integration

N/A
0 Ratings
7.7
77%
9 Ratings

Workforce Optimization (WFO)

Contivio.com

Feature Set Not Supported
N/A
7.8

Five9

78%
Five9 ranks higher in 8/8 features

Inbound call routing

N/A
0 Ratings
8.0
80%
9 Ratings

Omnichannel inbound routing

N/A
0 Ratings
8.2
82%
6 Ratings

Recording

N/A
0 Ratings
7.3
73%
10 Ratings

Quality management

N/A
0 Ratings
7.6
76%
19 Ratings

Call analytics

N/A
0 Ratings
7.5
75%
11 Ratings

Historical reporting

N/A
0 Ratings
7.6
76%
10 Ratings

Live reporting

N/A
0 Ratings
8.3
83%
10 Ratings

Customer interaction analytics

N/A
0 Ratings
7.8
78%
9 Ratings

Attribute Ratings

  • Five9 is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.0

Contivio.com

60%
1 Rating
8.1

Five9

81%
35 Ratings

Support Rating

Contivio.com

N/A
0 Ratings
8.2

Five9

82%
12 Ratings

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

Five9

Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
Anonymous | TrustRadius Reviewer

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

Five9

  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
Anonymous | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

Five9

  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
Ariana Thompson | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Contivio.com Editions & Modules

Additional Pricing Details

Five9

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0 Contact sales team

Five9 Editions & Modules

Edition
CoreContact sales team1
PremiumContact sales team1
OptimumContact sales team1
UltimateContact sales team1
  1. Contact sales team
Additional Pricing Details
Five9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing

Support Rating

Contivio.com

No score
No answers yet
No answers on this topic

Five9

Five9 8.2
Based on 12 answers
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

Five9

Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
Anonymous | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

Five9

  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
Matt Zemon | TrustRadius Reviewer

Screenshots

Contivio.com

Add comparison