Contivio.com vs. GoContact

I travel a lot and this makes Contivio easy to use, all I need is a good WIFI connection and I am good to interact with the clients anytime/anywhere. The flexibility of not running out the options to get the business running is amazing. The only thing that bothers me is that you may not realize that you're not logged in as you cannot see when the phone logs you out of the application, this also means you might loose out on a running call or the call may not get recorded.

Incentivized

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service. If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.

Incentivized

• It's great for call center setups
• It's nice to have the ability to use the desk phone or a soft phone
• It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.

Incentivized

• Outbound Campaings
• Dashboards
• Scripting

Incentivized

• Sometimes it needs multiple tries to sign in and this has been troublesome
• At times I have missed call records and it bugs when you really need to listen to the call for details
• If I am barged into a colleague's call no one else can barge in until I get off that call. This can be a problem when there are mentees who need to learn from these conversations

Incentivized

• External SIP Phone method
• Managing DDI's
• Workforce Management

Incentivized

I am happy with the application. Contivio is very easy to use, and I hardly ever run into problems so easy to give a decent rating!

Incentivized

Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.

Incentivized

Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.

Incentivized

Jive is behind the times in terms of user interface and functionality.

Incentivized

Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.

Incentivized

• Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
• It's provided a uniform system for our entire company
• It isn't very user friendly, so the transition to Contivio was very rough

Incentivized

• Fast Implementation during COVID19
• Fair Retribution Model
• Techincal Support easy to acess

Incentivized