What users are saying about
7 Ratings
2 Ratings
7 Ratings
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Score 7.6 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100

Feature Set Ratings

  • GoContact ranks higher in 1 feature set: Contact Center Software

Contact Center Software

8.0

Contivio.com

80%
9.3

GoContact

93%
GoContact ranks higher in 13/13 features

Call forwarding

6.0
60%
1 Rating
8.7
87%
2 Ratings

Click-to-call (CTC)

9.0
90%
1 Rating
9.0
90%
1 Rating

Warm transfer

9.0
90%
1 Rating
9.7
97%
2 Ratings

Call tracking

8.0
80%
1 Rating
9.0
90%
2 Ratings

CRM software integration

8.0
80%
1 Rating
9.7
97%
2 Ratings

Agent dashboard

N/A
0 Ratings
8.7
87%
2 Ratings

Validate callers

N/A
0 Ratings
9.7
97%
2 Ratings

Outbound response

N/A
0 Ratings
9.3
93%
2 Ratings

Predictive dialing

N/A
0 Ratings
10.0
100%
2 Ratings

Interactive voice response

N/A
0 Ratings
9.3
93%
2 Ratings

REST APIs

N/A
0 Ratings
10.0
100%
1 Rating

Call scripts

N/A
0 Ratings
9.0
90%
2 Ratings

Multichannel integration

N/A
0 Ratings
9.0
90%
2 Ratings

Workforce Optimization (WFO)

Contivio.com

Feature Set Not Supported
N/A
9.3

GoContact

93%
GoContact ranks higher in 9/9 features

Inbound call routing

N/A
0 Ratings
9.4
94%
2 Ratings

Omnichannel inbound routing

N/A
0 Ratings
9.4
94%
2 Ratings

Recording

N/A
0 Ratings
9.0
90%
2 Ratings

Quality management

N/A
0 Ratings
10.0
100%
1 Rating

Call analytics

N/A
0 Ratings
8.7
87%
2 Ratings

Historical reporting

N/A
0 Ratings
9.0
90%
2 Ratings

Live reporting

N/A
0 Ratings
9.0
90%
2 Ratings

Customer surveys

N/A
0 Ratings
9.0
90%
1 Rating

Customer interaction analytics

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • GoContact is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.0

Contivio.com

60%
1 Rating
9.7

GoContact

97%
2 Ratings

Usability

Contivio.com

N/A
0 Ratings
8.0

GoContact

80%
1 Rating

Support Rating

Contivio.com

N/A
0 Ratings
10.0

GoContact

100%
1 Rating

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

GoContact

GoContact is a good choice for medium and larger contact centers who deal with more than 2k calls per day for example. This software is a leader in managing Outbound Campaigns and it's easy to use. It's also suitable if you don't have a CRM and want to manage tickets and omnichannel customer service.If you just want an easy to use and easy to setup software and just making occasional outbound calls there's cheaper solutions.
Vítor Hugo Pacheco | TrustRadius Reviewer

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

GoContact

  • Outbound Campaings
  • Dashboards
  • Scripting
Vítor Hugo Pacheco | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

GoContact

  • External SIP Phone method
  • Managing DDI's
  • Workforce Management
Vítor Hugo Pacheco | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

GoContact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

Contivio.com

No score
No answers yet
No answers on this topic

GoContact

GoContact 8.0
Based on 1 answer
Every user adapts quicky to the workspace and functionality but technically it should be easier to deal with the soft phone configuration. Team Leaders and Business Managers can get all the information they need to make decisions with a high level of usability. GoContact should think about bringing their software to an app version like their competition is doing.
Vítor Hugo Pacheco | TrustRadius Reviewer

Support Rating

Contivio.com

No score
No answers yet
No answers on this topic

GoContact

GoContact 10.0
Based on 1 answer
Their support was in fact an extension of my team since day 1 and helped us in a big way with training, set up and solving operational doubts and issues in a fast and truly interested way. Personally, I had an account manager 24/7 at my disposal without any additional charge or something. They also care about our business and provide tips so we can get better results.
Vítor Hugo Pacheco | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

GoContact

Since I was looking for a solution that allowed me to move about 50 door-to-door sellers to remote telemarketing work I needed a solution that was easy and fast to set up and to manage from a distance. GoContact is a leader in massive outbound solutions and very well recommended by people in my network.
Vítor Hugo Pacheco | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

GoContact

  • Fast Implementation during COVID19
  • Fair Retribution Model
  • Techincal Support easy to acess
Vítor Hugo Pacheco | TrustRadius Reviewer

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