What users are saying about
7 Ratings
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Score 7.6 out of 100
1 Rating
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Score 8 out of 100

Feature Set Ratings

    Contact Center Software

    8.0

    Contivio.com

    80%

    Presence Inbound

    Feature Set Not Supported
    N/A
    Contivio.com ranks higher in 5/5 features

    Call forwarding

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Click-to-call (CTC)

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Warm transfer

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Call tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    CRM software integration

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Presence Inbound is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.0

    Contivio.com

    60%
    1 Rating
    8.0

    Presence Inbound

    80%
    1 Rating

    Likelihood to Renew

    Contivio.com

    N/A
    0 Ratings
    9.0

    Presence Inbound

    90%
    1 Rating

    Likelihood to Recommend

    Contivio.com

    It's best suited for call centers, not for sales teams.
    Brian Hopper | TrustRadius Reviewer

    Presence Inbound

    Screen recording and call monitoring are great features and on the other hand, workforce management solutions would be avery nice to have. Also scripting is very easy to use and configuring a campaign script takes only [a few] minutes depending on how complex the script is of course.
    Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

    Pros

    Contivio.com

    • It's great for call center setups
    • It's nice to have the ability to use the desk phone or a soft phone
    • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
    Brian Hopper | TrustRadius Reviewer

    Presence Inbound

    • Real time reporting
    • Historical Reports
    • Supervisor interface
    Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

    Cons

    Contivio.com

    • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
    • No web portal for easily adjusting call forwarding or status
    • Requires signing in and out every day because it will log out randomly.
    Brian Hopper | TrustRadius Reviewer

    Presence Inbound

    • Sound Alerts
    • Detail of who hangs up the call
    • Less expensive support
    Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

    Pricing Details

    Contivio.com

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Presence Inbound

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Contivio.com

    No score
    No answers yet
    No answers on this topic

    Presence Inbound

    Presence Inbound 9.0
    Based on 1 answer
    Price. Easy to use. Support.
    Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

    Alternatives Considered

    Contivio.com

    Jive is behind the times in terms of user interface and functionality.
    Brian Hopper | TrustRadius Reviewer

    Presence Inbound

    I didn't participate in the acquisition at the beginning but I know some other platforms and after using presence what I like better is the real time reporting, the agent's easy to use interface, the option of sending communications to all of users in a very easy way, the options that supervisors get from their interface and the easy to configure scripting where you can have a campaign configure in minutes.
    Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

    Return on Investment

    Contivio.com

    • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
    • It's provided a uniform system for our entire company
    • It isn't very user friendly, so the transition to Contivio was very rough
    Brian Hopper | TrustRadius Reviewer

    Presence Inbound

    • Very well, we have gone from having 15 workstations to having 350 in 1 year so far.
    • In our sales presentations, Presence is one of our major strengths.
    Axel Alejandro Alcocer Medellin | TrustRadius Reviewer

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