What users are saying about
2 Ratings
1 Rating
2 Ratings
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Score 7.9 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

TelebuHub

If you are a small business looking for an affordable, easy-to-integrate contact center software. Look no further than TelebuHub. Plus they also offer a demo period and their representatives are super helpful, especially when it comes to tailoring a package suited to you. You can always strike a good deal!
Dev Madhav S D | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Contivio.com
8.0
TelebuHub
8.9
Call forwarding
Contivio.com
6.0
TelebuHub
9.0
Click-to-call (CTC)
Contivio.com
9.0
TelebuHub
9.0
Warm transfer
Contivio.com
9.0
TelebuHub
8.0
Call tracking
Contivio.com
8.0
TelebuHub
8.0
CRM software integration
Contivio.com
8.0
TelebuHub
10.0
Agent dashboard
Contivio.com
TelebuHub
10.0
Validate callers
Contivio.com
TelebuHub
9.0
Outbound response
Contivio.com
TelebuHub
9.0
Predictive dialing
Contivio.com
TelebuHub
9.0
Interactive voice response
Contivio.com
TelebuHub
10.0
REST APIs
Contivio.com
TelebuHub
8.0
Call scripts
Contivio.com
TelebuHub
9.0
Multichannel integration
Contivio.com
TelebuHub
8.0

Workforce Optimization (WFO)

Contivio.com
TelebuHub
8.9
Inbound call routing
Contivio.com
TelebuHub
10.0
Recording
Contivio.com
TelebuHub
9.0
Quality management
Contivio.com
TelebuHub
8.0
Call analytics
Contivio.com
TelebuHub
10.0
Historical reporting
Contivio.com
TelebuHub
10.0
Live reporting
Contivio.com
TelebuHub
9.0
Customer surveys
Contivio.com
TelebuHub
8.0
Customer interaction analytics
Contivio.com
TelebuHub
7.0

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

TelebuHub

  • Ability to design IVR flow using very user-friendly IVR Studio
  • The remote work capability and extremely low infrastructure cost afforded by cloud deployment
  • User-friendly design, which makes the software very easy to navigate
  • Affordability and flexibility offered by the company in terms of integration
Dev Madhav S D | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

TelebuHub

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
Dev Madhav S D | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

TelebuHub

No answers on this topic

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

TelebuHub

  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
Dev Madhav S D | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TelebuHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contivio.com
6.0
TelebuHub
9.0

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