What users are saying about
7 Ratings
7 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Feature Set Ratings

  • TelebuHub ranks higher in 1 feature set: Contact Center Software

Contact Center Software

8.0

Contivio.com

80%
9.0

TelebuHub

90%
TelebuHub ranks higher in 12/13 features

Call forwarding

6.0
60%
1 Rating
9.3
93%
4 Ratings

Click-to-call (CTC)

9.0
90%
1 Rating
9.0
90%
4 Ratings

Warm transfer

9.0
90%
1 Rating
8.5
85%
4 Ratings

Call tracking

8.0
80%
1 Rating
9.0
90%
4 Ratings

CRM software integration

8.0
80%
1 Rating
9.2
92%
4 Ratings

Agent dashboard

N/A
0 Ratings
9.5
95%
4 Ratings

Validate callers

N/A
0 Ratings
9.0
90%
4 Ratings

Outbound response

N/A
0 Ratings
9.0
90%
4 Ratings

Predictive dialing

N/A
0 Ratings
8.7
87%
4 Ratings

Interactive voice response

N/A
0 Ratings
9.5
95%
4 Ratings

REST APIs

N/A
0 Ratings
8.8
88%
4 Ratings

Call scripts

N/A
0 Ratings
9.0
90%
4 Ratings

Multichannel integration

N/A
0 Ratings
8.8
88%
4 Ratings

Workforce Optimization (WFO)

Contivio.com

Feature Set Not Supported
N/A
9.0

TelebuHub

90%
TelebuHub ranks higher in 8/8 features

Inbound call routing

N/A
0 Ratings
9.2
92%
4 Ratings

Recording

N/A
0 Ratings
9.0
90%
4 Ratings

Quality management

N/A
0 Ratings
8.8
88%
4 Ratings

Call analytics

N/A
0 Ratings
9.2
92%
4 Ratings

Historical reporting

N/A
0 Ratings
9.5
95%
4 Ratings

Live reporting

N/A
0 Ratings
8.7
87%
4 Ratings

Customer surveys

N/A
0 Ratings
8.8
88%
4 Ratings

Customer interaction analytics

N/A
0 Ratings
8.6
86%
4 Ratings

Attribute Ratings

  • TelebuHub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.0

Contivio.com

60%
1 Rating
9.0

TelebuHub

90%
4 Ratings

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

TelebuHub

TelebuHub is a cloud call center software that makes it easy for my co-workers to increase workflow and productivity by managing calls with real-time historical recordings and reports with simplified setup and security, it allows us to communicate effectively with customers. offering an unmatched experience with features that make it special.
Olivia Baez | TrustRadius Reviewer

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

TelebuHub

  • It has a very easy-to-use control panel, where all of us agents have been able to adapt easily.
  • The integration with the CRM allows us to visualize and track customers with a complete history of their calls and orders.
  • It has excellent and easy call routing, where we can place each call with the right agent, and answer calls according to priority and waiting time.
Inés Prieto | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

TelebuHub

  • Could use a mobile app, since the website performance is poor on mobile
  • More social media listening should be added
Dev Madhav S D | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

TelebuHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

TelebuHub

TelebuHub is a cloud call center that offers great products for online collaboration enabling call management through easy-to-deploy configurations, security, ease of use with integrated applications, advanced analytics and reporting, and simplified configuration. It is a wonder the happiness and satisfaction that we experience with this software has no limits and maximum development.
Olivia Baez | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

TelebuHub

  • Improved CSAT scores
  • Agents are happy to use the software without any roadblocks remotely
  • Successful outreach of voice broadcast marketing campaigns
  • Much more organized customer query ticketing
  • Virtual assistant helps a lot in ticketing late-night customer calls
Dev Madhav S D | TrustRadius Reviewer

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