What users are saying about
2 Ratings
5 Ratings
2 Ratings
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Score 7.6 out of 100
5 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Contivio.com

It's best suited for call centers, not for sales teams.
Brian Hopper | TrustRadius Reviewer

Twilio Flex

Contact centers. Not suited well for basic Uc users.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Contivio.com
8.0
Twilio Flex
8.0
Call forwarding
Contivio.com
6.0
Twilio Flex
8.0
Click-to-call (CTC)
Contivio.com
9.0
Twilio Flex
Warm transfer
Contivio.com
9.0
Twilio Flex
8.0
Call tracking
Contivio.com
8.0
Twilio Flex
8.0
CRM software integration
Contivio.com
8.0
Twilio Flex
8.0
Agent dashboard
Contivio.com
Twilio Flex
8.0
Validate callers
Contivio.com
Twilio Flex
8.0
Outbound response
Contivio.com
Twilio Flex
8.0
Interactive voice response
Contivio.com
Twilio Flex
8.0
REST APIs
Contivio.com
Twilio Flex
8.0
Call scripts
Contivio.com
Twilio Flex
8.0
Multichannel integration
Contivio.com
Twilio Flex
8.0

Pros

Contivio.com

  • It's great for call center setups
  • It's nice to have the ability to use the desk phone or a soft phone
  • It syncs to Salesforce and logs my calls under the appropriate account, which is incredibly helpful.
Brian Hopper | TrustRadius Reviewer

Twilio Flex

  • Customizable.
  • Great interface.
  • Integrations.
Anonymous | TrustRadius Reviewer

Cons

Contivio.com

  • No mobile app for cell phone use. Seems very weird that you have to be tied to a computer to manage your settings.
  • No web portal for easily adjusting call forwarding or status
  • Requires signing in and out every day because it will log out randomly.
Brian Hopper | TrustRadius Reviewer

Twilio Flex

  • Basic in nature.
  • Isn’t one “knock your socks off” feature.
Anonymous | TrustRadius Reviewer

Support Rating

Contivio.com

No score
No answers yet
No answers on this topic

Twilio Flex

Twilio Flex 1.0
Based on 1 answer
I don’t use Twillio support specifically
Anonymous | TrustRadius Reviewer

Alternatives Considered

Contivio.com

Jive is behind the times in terms of user interface and functionality.
Brian Hopper | TrustRadius Reviewer

Twilio Flex

It’s more basic but has some great flexibility.
Anonymous | TrustRadius Reviewer

Return on Investment

Contivio.com

  • Contivio auto-logs my calls to my Salesforce accounts, which makes my job much easier and quicker
  • It's provided a uniform system for our entire company
  • It isn't very user friendly, so the transition to Contivio was very rough
Brian Hopper | TrustRadius Reviewer

Twilio Flex

  • The customer gets to assigned an agent quicker.
Anonymous | TrustRadius Reviewer

Pricing Details

Contivio.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Flex

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Contivio.com
6.0
Twilio Flex
8.0

Support Rating

Contivio.com
Twilio Flex
1.0

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