Likelihood to Recommend Its middle of the road and should suit most applications well
Read full review To be frank, this product is fairly expensive. So I would recommend this to companies that are mid-sized or larger to condone the cost of the purchase. It does save me a significant amount of time in my day - being able to glance at the dashboard and see if there are any outstanding issues that require my attention, as not much digging must be done to accomplish this. So for our company, with a short-staffed IT department, it's incredibly helpful to us. We also qualify for Educational pricing which brings the cost down - which helps tremendously
Read full review Pros An instant scan of file level downloads so that introduction of a variant file is limited before the scan engine clears it. Dashboard use of the agents available allows for near real-time review and action without directed access to the station. Read full review Sophos Intercept X is great at preventing malware infections and rolling back their effects. I have seen this happen hundreds of times since we installed it When combined with Sophos Central, you have an easy to use dashboard where you can manage all installations from a single pane of glass. It's easy to deploy on machines and stays updated. Good reporting features including alerts sent to the admin if there's ever something wrong with it. Read full review Cons Dashboard refresh when you have over 100 end agents can be lagging at times The agent install process has potential to hang without alert or warning unless your paying attention through the complete install The silent install process can be problematic when dealing with large-scale networks with varied OS models Read full review Sophos OOTB policies are very strict and they don't offer anything less strict without you creating new custom policies. I'm sure this is deliberate because the product starts you out in the safest way possible but it means that you will have lots of calls to your tech support desk when you first deploy it unless you do somewhat extensive testing beforehand. Sophos Intercept X is currently broken (at least the DLP component) by having secure boot turned on in the UEFI/BIOS. If any user wants to be able to write data to a USB drive or floppy from their PC (yes we still have a couple users who need to use floppies) we have to turn off secure boot on their PC, even if the DLP policy for that user/PC combination specifies that the user and PC are allowed to write to USB/floppy. This would be a very serious problem if it weren't for the fact that we have very few users who need to write files to USB. For us it's OK but I bet it would be a deal-breaker for others. I don't see a whole lot of evidence that Intercept X is any different than any other anti-virus, so maybe their admin alerts just don't clearly identify when they have identified a zero-day threat or maybe we just haven't had any zero-day threats. Read full review Likelihood to Renew We have gotten a great product for the price. Easy to maintain and set up on new devices. Support is great and easy to work with and understand.
Read full review Usability Very easy to use
Read full review Support Rating Most of the support reps are fantastic. There have been a few though that have had to be escalated via Account Manager when they haven't followed up but this is a rare instance, and often followed up by the Support Manager for APAC.
Read full review Implementation Rating Best thing was the help pushing out via group policy and was able to get instructions for that on sophos site
Read full review Alternatives Considered ControlNow more nimble and less impactful on the local PC
Read full review Webroot Endpoint Protection is not even in the same league as Sophos Intercept-X. I have tested and compared both sides by side, run simulations and it's not even close. Plus the Sophos central management is so much better. Easier to view user activities and apply policies and remediate threats. Sophos is the clear winner between these two products.
Read full review Return on Investment At current we are on build up and the ROI isnt a factor Read full review Once our technical and commercial areas got certified, the ROI over the time spent, is great. Actual customers, and/or new ones with other tools, feel safe and advised, once they get in touch with us. When Sophos EndPoint is being compared against Web Management Tools (competitors), we have failed to deliver, nevertheless, there is a version of Sophos Central (Cloud) which achieves this requirement at 100% and more, since is Cloud Based (on AWS). We are grateful to be on Sophos "Radar" as a Platinum Partner, and "The Americas" valued partner, we have seen our business grow, thanks to this kind of technology, throughout the years. Read full review ScreenShots Sophos Intercept X Screenshots