What users are saying about
2 Ratings
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Score 8 out of 100
49 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

BenchmarkONE (formerly Hatchbuck)

Hatchbuck is great for small to mid size businesses that are really looking to keep track of their progress with their sales leads as well as their existing customers, as well as tracking the activity their customers are taking from their communications, and automate their sales and marketing funnel as much as possible. We are a SaaS company (software as a service), with sales that range from teeny tiny to very big fish so it's been an easy tool to work with to make sure we are communicating with clients based on their size and needs.
Kaitlin Rawley | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
BenchmarkONE (formerly Hatchbuck)
Customer data management / contact management
ConvergeHub
9.0
BenchmarkONE (formerly Hatchbuck)
Workflow management
ConvergeHub
9.0
BenchmarkONE (formerly Hatchbuck)
Territory management
ConvergeHub
8.0
BenchmarkONE (formerly Hatchbuck)
Opportunity management
ConvergeHub
9.0
BenchmarkONE (formerly Hatchbuck)
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
BenchmarkONE (formerly Hatchbuck)
Contract management
ConvergeHub
8.0
BenchmarkONE (formerly Hatchbuck)
Quote & order management
ConvergeHub
9.0
BenchmarkONE (formerly Hatchbuck)
Interaction tracking
ConvergeHub
8.0
BenchmarkONE (formerly Hatchbuck)
Channel / partner relationship management
ConvergeHub
8.0
BenchmarkONE (formerly Hatchbuck)

Customer Service & Support

ConvergeHub
7.0
BenchmarkONE (formerly Hatchbuck)
Case management
ConvergeHub
7.0
BenchmarkONE (formerly Hatchbuck)

Marketing Automation

ConvergeHub
9.0
BenchmarkONE (formerly Hatchbuck)
Lead management
ConvergeHub
9.0
BenchmarkONE (formerly Hatchbuck)
Email marketing
ConvergeHub
9.0
BenchmarkONE (formerly Hatchbuck)

CRM Project Management

ConvergeHub
9.0
BenchmarkONE (formerly Hatchbuck)
Task management
ConvergeHub
9.0
BenchmarkONE (formerly Hatchbuck)
Billing and invoicing management
ConvergeHub
9.0
BenchmarkONE (formerly Hatchbuck)
Reporting
ConvergeHub
9.0
BenchmarkONE (formerly Hatchbuck)

CRM Reporting & Analytics

ConvergeHub
8.0
BenchmarkONE (formerly Hatchbuck)
Pipeline visualization
ConvergeHub
8.0
BenchmarkONE (formerly Hatchbuck)
Customizable reports
ConvergeHub
8.0
BenchmarkONE (formerly Hatchbuck)

Customization

ConvergeHub
7.5
BenchmarkONE (formerly Hatchbuck)
Custom fields
ConvergeHub
8.0
BenchmarkONE (formerly Hatchbuck)
API for custom integration
ConvergeHub
7.0
BenchmarkONE (formerly Hatchbuck)

Platform

ConvergeHub
9.0
BenchmarkONE (formerly Hatchbuck)
Mobile access
ConvergeHub
9.0
BenchmarkONE (formerly Hatchbuck)

Security

ConvergeHub
9.0
BenchmarkONE (formerly Hatchbuck)
Role-based user permissions
ConvergeHub
9.0
BenchmarkONE (formerly Hatchbuck)

Email & Online Marketing

ConvergeHub
BenchmarkONE (formerly Hatchbuck)
7.3
WYSIWYG email editor
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
7.7
Dynamic content
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
7.0
Ability to test dynamic content
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
6.3
Landing pages
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
4.0
A/B testing
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
8.9
Mobile optimization
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
8.9
Email deliverability reporting
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
7.8
List management
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
7.4
Triggered drip sequences
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
7.5

Lead Management

ConvergeHub
BenchmarkONE (formerly Hatchbuck)
7.2
Lead nurturing
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
6.5
Lead scoring and grading
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
7.4
Data quality management
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
7.3
Automated sales alerts and tasks
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
7.5

Campaign Management

ConvergeHub
BenchmarkONE (formerly Hatchbuck)
7.5
Calendaring
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
7.9
Event/webinar marketing
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
7.1

Social Media Marketing

ConvergeHub
BenchmarkONE (formerly Hatchbuck)
5.5
Social sharing and campaigns
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
6.4
Social profile integration
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
4.7

Reporting & Analytics

ConvergeHub
BenchmarkONE (formerly Hatchbuck)
4.9
Dashboards
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
6.7
Standard reports
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
1.0
Custom reports
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
6.8

Platform & Infrastructure

ConvergeHub
BenchmarkONE (formerly Hatchbuck)
6.4
API
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
3.2
Role-based workflow & approvals
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
8.0
Customizability
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
6.5
Integration with Salesforce.com
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
6.7
Integration with Microsoft Dynamics CRM
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
6.9
Integration with SugarCRM
ConvergeHub
BenchmarkONE (formerly Hatchbuck)
6.9

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

BenchmarkONE (formerly Hatchbuck)

  • The product is simple to use but can be as complex as you would like it to be.
  • Customer service and support are great. Always responsive and quick to find a solution.
  • The email templates and instructional videos have been helpful.
  • They definitely understand marketing and have created a simple system to support content delivery.
David Gurian | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

BenchmarkONE (formerly Hatchbuck)

  • They may be a little behind the curve when it comes to some of the advanced features, such as integrating various calendars and e-mail clients.
  • I would like to see them more integrated with social media platforms, such as keeping track of social media activity and adding more platforms that they track within a record.
  • The onboarding process was a bit bumpy and took much longer than expected.
Donald G. Purdy, M.A. | TrustRadius Reviewer

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 8.7
Based on 23 answers
In case you can't tell, we are in love with Hatchbuck software. Could it be improved? Of course it could, but, based on our current needs, and the needs of our existing and targeted clients so far, Hatchbuck presents the best fit option available.As a partner we are looking to grow with Hacthbuck into the future.
Rob Rohena, DIR Incorporated | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 8.2
Based on 4 answers
Hatchbuck offers on-boarding, training, and has a suite of videos, which makes it super easy to get started. As with any software that is the key. Have a plan, stay focused, and get started. Once, you begin to play with Hatchbuck you will see that it is very user friendly.
Rob Rohena, DIR Incorporated | TrustRadius Reviewer

Reliability and Availability

ConvergeHub

No score
No answers yet
No answers on this topic

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 8.5
Based on 4 answers
There has never been any downtime for Hatchbuck, which is very reassuring for me as I market and recruit strenuously for the University at Albany's executive Weekend MBA Program. Hatchbuck team members have also been available when I have reached out to them with questions or issues. With one exception, where one of my e-mails became lost in the Internet "black hole," they have gotten back to me in very timely fashion!
Donald G. Purdy, M.A. | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 9.1
Based on 6 answers
I always get a response within 24 hours, unless I ask on a weekend. The team seems to work together to resolve my issues, answer my questions, and update me on changes. In fact, they have even connected [with] me to ask how they can improve the Hatchbuck software and their service. This is why I love them so much.
Rob Rohena, DIR Incorporated | TrustRadius Reviewer

Implementation Rating

ConvergeHub

No score
No answers yet
No answers on this topic

BenchmarkONE (formerly Hatchbuck)

BenchmarkONE (formerly Hatchbuck) 8.2
Based on 4 answers
Overall very satisfied. More sample please.
Jim O'Keefe | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

BenchmarkONE (formerly Hatchbuck)

I have had more experience with Hatchbuck, and was introduced to it through someone who is quite familiar. My perspective is that for the money, Hatchbuck does all it needs to, and does it well. I'm sure there are comparable products, but this is the first one that I found user friendly enough to be able to use it consistently
Leo Woods | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

BenchmarkONE (formerly Hatchbuck)

  • It saved us time, as we were able to centralize our marketing and sales efforts
  • It helped close more sales, through nurturing funnels
  • Since it has options to create sales-related tasks, it helped our team be on top of all new prospects and provide timely information
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

BenchmarkONE (formerly Hatchbuck)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BenchmarkONE (formerly Hatchbuck) Editions & Modules

Edition
Lite$391
Core$792
Pro$1393
Enterprise$1994
  1. per month, 1 user, 500 contacts, 2,500 emails/mo.
  2. per month, 2 users, 500 contacts, 2,500 emails/mo.
  3. per month, 5 users, 500 contacts, 2,500 emails/mo.
  4. per month, Unlimited users, 500 contacts, 2,500 emails/mo.
Additional Pricing Details
Listed prices reflect monthly cost for semi-annual billing. Monthly pricing information is available at hatchbuck.com/pricing.

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
BenchmarkONE (formerly Hatchbuck)
6.5

Likelihood to Renew

ConvergeHub
BenchmarkONE (formerly Hatchbuck)
8.7

Usability

ConvergeHub
BenchmarkONE (formerly Hatchbuck)
8.2

Reliability and Availability

ConvergeHub
BenchmarkONE (formerly Hatchbuck)
8.5

Performance

ConvergeHub
BenchmarkONE (formerly Hatchbuck)
6.4

Support Rating

ConvergeHub
BenchmarkONE (formerly Hatchbuck)
9.1

Implementation Rating

ConvergeHub
BenchmarkONE (formerly Hatchbuck)
8.2

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