What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 8 out of 100
2 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

INBOX25

I think Inbox25 is a great fit for companies outgrowing lower-end, disconnected email marketing applications. Companies with a more formalized marketing organization that send a lot of emails (tens of thousands monthly or more) will be better served with a product like Inbox25 that is less complex, easier to use, and much more affordable (30% lower by our experience) from the larger marketing automation products on the market. Our company has 3 full-time marketing staff with over 100,000 contacts (with valid emails) that we target in various direct and drip email campaigns and Inbox25 fits our needs just fine. I suspect that we may outgrow the product eventually but I think it'll meet our needs just fine for many years to come.
James Mallory | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
INBOX25
Customer data management / contact management
ConvergeHub
9.0
INBOX25
Workflow management
ConvergeHub
9.0
INBOX25
Territory management
ConvergeHub
8.0
INBOX25
Opportunity management
ConvergeHub
9.0
INBOX25
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
INBOX25
Contract management
ConvergeHub
8.0
INBOX25
Quote & order management
ConvergeHub
9.0
INBOX25
Interaction tracking
ConvergeHub
8.0
INBOX25
Channel / partner relationship management
ConvergeHub
8.0
INBOX25

Customer Service & Support

ConvergeHub
7.0
INBOX25
Case management
ConvergeHub
7.0
INBOX25

Marketing Automation

ConvergeHub
9.0
INBOX25
Lead management
ConvergeHub
9.0
INBOX25
Email marketing
ConvergeHub
9.0
INBOX25

CRM Project Management

ConvergeHub
9.0
INBOX25
Task management
ConvergeHub
9.0
INBOX25
Billing and invoicing management
ConvergeHub
9.0
INBOX25
Reporting
ConvergeHub
9.0
INBOX25

CRM Reporting & Analytics

ConvergeHub
8.0
INBOX25
Pipeline visualization
ConvergeHub
8.0
INBOX25
Customizable reports
ConvergeHub
8.0
INBOX25

Customization

ConvergeHub
7.5
INBOX25
Custom fields
ConvergeHub
8.0
INBOX25
API for custom integration
ConvergeHub
7.0
INBOX25

Platform

ConvergeHub
9.0
INBOX25
Mobile access
ConvergeHub
9.0
INBOX25

Security

ConvergeHub
9.0
INBOX25
Role-based user permissions
ConvergeHub
9.0
INBOX25

Email & Online Marketing

ConvergeHub
INBOX25
7.4
WYSIWYG email editor
ConvergeHub
INBOX25
7.0
Dynamic content
ConvergeHub
INBOX25
7.0
Ability to test dynamic content
ConvergeHub
INBOX25
7.0
Landing pages
ConvergeHub
INBOX25
9.0
A/B testing
ConvergeHub
INBOX25
3.2
Mobile optimization
ConvergeHub
INBOX25
6.2
Email deliverability reporting
ConvergeHub
INBOX25
9.6
List management
ConvergeHub
INBOX25
8.6
Triggered drip sequences
ConvergeHub
INBOX25
8.8

Lead Management

ConvergeHub
INBOX25
8.0
Lead nurturing
ConvergeHub
INBOX25
8.4
Lead scoring and grading
ConvergeHub
INBOX25
7.3
Data quality management
ConvergeHub
INBOX25
7.7
Automated sales alerts and tasks
ConvergeHub
INBOX25
8.5

Campaign Management

ConvergeHub
INBOX25
7.0
Calendaring
ConvergeHub
INBOX25
5.0
Event/webinar marketing
ConvergeHub
INBOX25
9.0

Social Media Marketing

ConvergeHub
INBOX25
7.5
Social sharing and campaigns
ConvergeHub
INBOX25
9.0
Social profile integration
ConvergeHub
INBOX25
6.0

Reporting & Analytics

ConvergeHub
INBOX25
6.3
Dashboards
ConvergeHub
INBOX25
6.5
Standard reports
ConvergeHub
INBOX25
6.3
Custom reports
ConvergeHub
INBOX25
6.0

Platform & Infrastructure

ConvergeHub
INBOX25
9.1
Role-based workflow & approvals
ConvergeHub
INBOX25
8.8
Customizability
ConvergeHub
INBOX25
7.9
Integration with Salesforce.com
ConvergeHub
INBOX25
10.0
Integration with SugarCRM
ConvergeHub
INBOX25
9.6

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

INBOX25

  • SugarCRM integration
  • Ease of building workflows
  • Responsive, helpful support team
Adam Smartschan | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

INBOX25

  • Inbox25 is in a growth phase and has transformed their product pretty fast. With that comes an increased need to continually learn how to leverage new features.
  • Tutorials and product documentation exist but it is relatively minimal. They overcome this with personalized, one-on-one training that is recorded for future review using a project management platform.
  • Inbox25 has expanded beyond Sugar CRM to include Salesforce.com integration. I'm not sure if they plan to add integrations to other applications but they are positioned well for growth.
James Mallory | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

INBOX25

Different platforms stack up particularly well for different use cases. INBOX25 is our default choice for SugarCRM users.
Adam Smartschan | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

INBOX25

  • We have successfully moved cold suspects to leads and leads to opportunities, and opportunities to customers with Inbox25. We are just now starting to realize more value given that we've only recently started using the more advanced drip marketing and lead scoring features.
  • When we used the pay-as-you-go version we were paying just pennies per email and remained CAN-Spam Act compliant. It was harder to quantify the ROI then but it was apparent that email marketing was working and moving prospects from one sales stage to another. It was also very useful for re-engaging prospects and promoting products and services to customers.
  • Our total investment in the advanced edition is less $30,000 annually and we expect the ROI to be less than one year. It could have been sooner if we'd have been more thoughtful in our initial implementation.
James Mallory | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

INBOX25

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

INBOX25 Editions & Modules

Additional Pricing Details

Rating Summary

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