What users are saying about
2 Ratings
2 Ratings
2 Ratings
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Score 8 out of 100
2 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

KronoDesk

I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
Peter A.A.M. Maas | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
KronoDesk
Customer data management / contact management
ConvergeHub
9.0
KronoDesk
Workflow management
ConvergeHub
9.0
KronoDesk
Territory management
ConvergeHub
8.0
KronoDesk
Opportunity management
ConvergeHub
9.0
KronoDesk
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
KronoDesk
Contract management
ConvergeHub
8.0
KronoDesk
Quote & order management
ConvergeHub
9.0
KronoDesk
Interaction tracking
ConvergeHub
8.0
KronoDesk
Channel / partner relationship management
ConvergeHub
8.0
KronoDesk

Customer Service & Support

ConvergeHub
7.0
KronoDesk
Case management
ConvergeHub
7.0
KronoDesk

Marketing Automation

ConvergeHub
9.0
KronoDesk
Lead management
ConvergeHub
9.0
KronoDesk
Email marketing
ConvergeHub
9.0
KronoDesk

CRM Project Management

ConvergeHub
9.0
KronoDesk
Task management
ConvergeHub
9.0
KronoDesk
Billing and invoicing management
ConvergeHub
9.0
KronoDesk
Reporting
ConvergeHub
9.0
KronoDesk

CRM Reporting & Analytics

ConvergeHub
8.0
KronoDesk
Pipeline visualization
ConvergeHub
8.0
KronoDesk
Customizable reports
ConvergeHub
8.0
KronoDesk

Customization

ConvergeHub
7.5
KronoDesk
Custom fields
ConvergeHub
8.0
KronoDesk
API for custom integration
ConvergeHub
7.0
KronoDesk

Platform

ConvergeHub
9.0
KronoDesk
Mobile access
ConvergeHub
9.0
KronoDesk

Security

ConvergeHub
9.0
KronoDesk
Role-based user permissions
ConvergeHub
9.0
KronoDesk

Incident and problem management

ConvergeHub
KronoDesk
8.2
Organize and prioritize service tickets
ConvergeHub
KronoDesk
8.2
Expert directory
ConvergeHub
KronoDesk
8.2
Subscription-based notifications
ConvergeHub
KronoDesk
8.2
ITSM collaboration and documentation
ConvergeHub
KronoDesk
8.2
Ticket creation and submission
ConvergeHub
KronoDesk
8.2
Ticket response
ConvergeHub
KronoDesk
8.2

Self Help Community

ConvergeHub
KronoDesk
8.2
External knowledge base
ConvergeHub
KronoDesk
8.2
Internal knowledge base
ConvergeHub
KronoDesk
8.2

Multi-Channel Help

ConvergeHub
KronoDesk
8.4
Customer portal
ConvergeHub
KronoDesk
8.2
IVR
ConvergeHub
KronoDesk
8.2
Social integration
ConvergeHub
KronoDesk
8.2
Email support
ConvergeHub
KronoDesk
9.1
Help Desk CRM integration
ConvergeHub
KronoDesk
8.2

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

KronoDesk

  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
Peter A.A.M. Maas | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

KronoDesk

  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
Peter A.A.M. Maas | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

KronoDesk

Several freeware/shareware tools like Bugzilla are missing integration with other systems.HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
Peter A.A.M. Maas | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

KronoDesk

  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
Peter A.A.M. Maas | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

KronoDesk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

KronoDesk Editions & Modules

On-premise Edition
1-User$791
3-User$661
5-User$591
10-User$491
20-User$4,9992
  1. Lifetime License per Seat
  2. Lifetime License (unlimited seats)
SaaS Edition
Single$191
3-User$231
5-User$191
10-User$161
20-User$101
  1. Per User per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
KronoDesk
9.1

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