What users are saying about
2 Ratings
3 Ratings
2 Ratings
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Score 8 out of 100
3 Ratings
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Score 8 out of 100

Feature Set Ratings

    Sales Force Automation

    8.3

    ConvergeHub

    83%

    KronoDesk

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 9/9 features

    Customer data management / contact management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Workflow management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Territory management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Contract management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Quote & order management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Channel / partner relationship management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    7.0

    ConvergeHub

    70%

    KronoDesk

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 1/1 features

    Case management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    9.0

    ConvergeHub

    90%

    KronoDesk

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 2/2 features

    Lead management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Email marketing

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    9.0

    ConvergeHub

    90%

    KronoDesk

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 3/3 features

    Task management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.0

    ConvergeHub

    80%

    KronoDesk

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 2/2 features

    Pipeline visualization

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customizable reports

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customization

    7.5

    ConvergeHub

    75%

    KronoDesk

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 2/2 features

    Custom fields

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    API for custom integration

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Platform

    9.0

    ConvergeHub

    90%

    KronoDesk

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 1/1 features

    Mobile access

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Security

    9.0

    ConvergeHub

    90%

    KronoDesk

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 1/1 features

    Role-based user permissions

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Incident and problem management

    ConvergeHub

    Feature Set Not Supported
    N/A
    8.2

    KronoDesk

    82%
    KronoDesk ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Expert directory

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Subscription-based notifications

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Ticket creation and submission

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Ticket response

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Self Help Community

    ConvergeHub

    Feature Set Not Supported
    N/A
    8.2

    KronoDesk

    82%
    KronoDesk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Internal knowledge base

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Multi-Channel Help

    ConvergeHub

    Feature Set Not Supported
    N/A
    8.4

    KronoDesk

    84%
    KronoDesk ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    IVR

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Social integration

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Email support

    N/A
    0 Ratings
    9.1
    91%
    1 Rating

    Help Desk CRM integration

    N/A
    0 Ratings
    8.2
    82%
    1 Rating

    Attribute Ratings

    • KronoDesk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    ConvergeHub

    80%
    1 Rating
    9.1

    KronoDesk

    91%
    1 Rating

    Likelihood to Recommend

    ConvergeHub

    It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
    Prashant Choudhary | TrustRadius Reviewer

    KronoDesk

    I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
    Peter A.A.M. Maas | TrustRadius Reviewer

    Pros

    ConvergeHub

    • The dashboards are really good and feature laden.
    • The UI is really intuitive as well as user friendly.
    • Automation of simple tasks as well as the marketing process is really easy.
    • Above all the pricing takes the cake here.
    Prashant Choudhary | TrustRadius Reviewer

    KronoDesk

    • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
    • The overview and tracking are most important to me.
    Peter A.A.M. Maas | TrustRadius Reviewer

    Cons

    ConvergeHub

    • Customer support isn't that great, takes a lot of time to respond.
    • Notifications are not on time, i.e. they are delayed and not real time.
    • Lack of integration with other applications.
    Prashant Choudhary | TrustRadius Reviewer

    KronoDesk

    • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
    • A quick issue entry with the most important information would be helpful.
    • A "live" report that can contains my current "hot" issues would be helpful.
    Peter A.A.M. Maas | TrustRadius Reviewer

    Pricing Details

    ConvergeHub

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $9 per user - per month

    ConvergeHub Editions & Modules

    Edition
    Lite$91
    Professional$291
    Premium$591
    1. per user - per month
    Additional Pricing Details

    KronoDesk

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 Per User per Month

    KronoDesk Editions & Modules

    On-premise Edition
    1-User$791
    3-User$661
    5-User$591
    10-User$491
    20-User$4,9992
    1. Lifetime License per Seat
    2. Lifetime License (unlimited seats)
    SaaS Edition
    Single$191
    3-User$231
    5-User$191
    10-User$161
    20-User$101
    1. Per User per Month
    Additional Pricing Details

    Alternatives Considered

    ConvergeHub

    ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
    Prashant Choudhary | TrustRadius Reviewer

    KronoDesk

    Several freeware/shareware tools like Bugzilla are missing integration with other systems.HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
    Peter A.A.M. Maas | TrustRadius Reviewer

    Return on Investment

    ConvergeHub

    • It helps increase the overall productivity by automating daily routine tasks.
    • Sales & marketing process becomes easier and more productive.
    • Workflow management is easier.
    • Overall productivity increases many-fold.
    Prashant Choudhary | TrustRadius Reviewer

    KronoDesk

    • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
    Peter A.A.M. Maas | TrustRadius Reviewer

    Screenshots

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