ConvergeHub vs Oracle CRM On Demand

• The dashboards are really good and feature laden.
• The UI is really intuitive as well as user friendly.
• Automation of simple tasks as well as the marketing process is really easy.
• Above all the pricing takes the cake here.

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• Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
• Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
• Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
• The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.

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• Customer support isn't that great, takes a lot of time to respond.
• Notifications are not on time, i.e. they are delayed and not real time.
• Lack of integration with other applications.

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• A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
• User interface / user experience definitely can and should be improved.
• It needs a way to send automatic reports on a schedule via email.
• Support: as usual the Oracle support tends to be tedious and lengthy.

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• It helps increase the overall productivity by automating daily routine tasks.
• Sales & marketing process becomes easier and more productive.
• Workflow management is easier.
• Overall productivity increases many-fold.

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• A single platform for tracking, reporting, and control of all data and clients records
• Manageable outsourcing for development and support functions for the applications we need to use.
• Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.

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