What users are saying about
2 Ratings
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Score 8 out of 100
31 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Pega Customer Engagement Suite
7.6
Customer data management / contact management
ConvergeHub
9.0
Pega Customer Engagement Suite
7.1
Workflow management
ConvergeHub
9.0
Pega Customer Engagement Suite
8.0
Territory management
ConvergeHub
8.0
Pega Customer Engagement Suite
6.5
Opportunity management
ConvergeHub
9.0
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Pega Customer Engagement Suite
7.3
Contract management
ConvergeHub
8.0
Pega Customer Engagement Suite
Quote & order management
ConvergeHub
9.0
Pega Customer Engagement Suite
Interaction tracking
ConvergeHub
8.0
Pega Customer Engagement Suite
8.7
Channel / partner relationship management
ConvergeHub
8.0
Pega Customer Engagement Suite

Customer Service & Support

ConvergeHub
7.0
Pega Customer Engagement Suite
8.7
Case management
ConvergeHub
7.0
Pega Customer Engagement Suite
8.9
Call center management
ConvergeHub
Pega Customer Engagement Suite
8.8
Help desk management
ConvergeHub
Pega Customer Engagement Suite
8.2

Marketing Automation

ConvergeHub
9.0
Pega Customer Engagement Suite
8.0
Lead management
ConvergeHub
9.0
Pega Customer Engagement Suite
8.0
Email marketing
ConvergeHub
9.0
Pega Customer Engagement Suite
8.0

CRM Project Management

ConvergeHub
9.0
Pega Customer Engagement Suite
8.1
Task management
ConvergeHub
9.0
Pega Customer Engagement Suite
8.4
Billing and invoicing management
ConvergeHub
9.0
Pega Customer Engagement Suite
Reporting
ConvergeHub
9.0
Pega Customer Engagement Suite
7.7

CRM Reporting & Analytics

ConvergeHub
8.0
Pega Customer Engagement Suite
8.0
Pipeline visualization
ConvergeHub
8.0
Pega Customer Engagement Suite
8.1
Customizable reports
ConvergeHub
8.0
Pega Customer Engagement Suite
8.0

Customization

ConvergeHub
7.5
Pega Customer Engagement Suite
7.7
Custom fields
ConvergeHub
8.0
Pega Customer Engagement Suite
8.0
API for custom integration
ConvergeHub
7.0
Pega Customer Engagement Suite
7.0
Custom objects
ConvergeHub
Pega Customer Engagement Suite
7.9
Scripting environment
ConvergeHub
Pega Customer Engagement Suite
7.8

Platform

ConvergeHub
9.0
Pega Customer Engagement Suite
8.2
Mobile access
ConvergeHub
9.0
Pega Customer Engagement Suite
8.2

Security

ConvergeHub
9.0
Pega Customer Engagement Suite
8.1
Role-based user permissions
ConvergeHub
9.0
Pega Customer Engagement Suite
8.1
Single sign-on capability
ConvergeHub
Pega Customer Engagement Suite
8.1

Social CRM

ConvergeHub
Pega Customer Engagement Suite
7.7
Social data
ConvergeHub
Pega Customer Engagement Suite
7.8
Social engagement
ConvergeHub
Pega Customer Engagement Suite
7.5

Integrations with 3rd-party Software

ConvergeHub
Pega Customer Engagement Suite
7.0
Marketing automation
ConvergeHub
Pega Customer Engagement Suite
7.0

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Engagement Suite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
Pega Customer Engagement Suite
8.0

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