What users are saying about
2 Ratings
150 Ratings
2 Ratings
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Score 8 out of 100
150 Ratings
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Score 8.4 out of 100

Feature Set Ratings

  • ConvergeHub ranks higher in 5 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Platform, Security
  • SAP CRM ranks higher in 3 feature sets: Customer Service & Support, CRM Reporting & Analytics, Customization

Sales Force Automation

8.3

ConvergeHub

83%
7.8

SAP CRM

78%
ConvergeHub ranks higher in 6/9 features

Customer data management / contact management

9.0
90%
1 Rating
9.2
92%
27 Ratings

Workflow management

9.0
90%
1 Rating
7.7
77%
28 Ratings

Territory management

8.0
80%
1 Rating
7.5
75%
23 Ratings

Opportunity management

9.0
90%
1 Rating
7.9
79%
26 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.0
70%
1 Rating
7.7
77%
22 Ratings

Contract management

8.0
80%
1 Rating
7.0
70%
25 Ratings

Quote & order management

9.0
90%
1 Rating
7.2
72%
24 Ratings

Interaction tracking

8.0
80%
1 Rating
8.3
83%
26 Ratings

Channel / partner relationship management

8.0
80%
1 Rating
7.4
74%
27 Ratings

Customer Service & Support

7.0

ConvergeHub

70%
8.5

SAP CRM

85%
SAP CRM ranks higher in 3/3 features

Case management

7.0
70%
1 Rating
8.6
86%
21 Ratings

Call center management

N/A
0 Ratings
8.3
83%
22 Ratings

Help desk management

N/A
0 Ratings
8.5
85%
20 Ratings

Marketing Automation

9.0

ConvergeHub

90%
8.5

SAP CRM

85%
ConvergeHub ranks higher in 2/2 features

Lead management

9.0
90%
1 Rating
8.0
80%
22 Ratings

Email marketing

9.0
90%
1 Rating
9.0
90%
18 Ratings

CRM Project Management

9.0

ConvergeHub

90%
8.2

SAP CRM

82%
ConvergeHub ranks higher in 3/3 features

Task management

9.0
90%
1 Rating
8.4
84%
20 Ratings

Billing and invoicing management

9.0
90%
1 Rating
7.5
75%
20 Ratings

Reporting

9.0
90%
1 Rating
8.7
87%
18 Ratings

CRM Reporting & Analytics

8.0

ConvergeHub

80%
8.1

SAP CRM

81%
SAP CRM ranks higher in 2/3 features

Pipeline visualization

8.0
80%
1 Rating
8.4
84%
22 Ratings

Customizable reports

8.0
80%
1 Rating
7.8
78%
25 Ratings

Forecasting

N/A
0 Ratings
8.2
82%
24 Ratings

Customization

7.5

ConvergeHub

75%
7.8

SAP CRM

78%
SAP CRM ranks higher in 3/4 features

Custom fields

8.0
80%
1 Rating
7.8
78%
26 Ratings

API for custom integration

7.0
70%
1 Rating
7.7
77%
21 Ratings

Custom objects

N/A
0 Ratings
8.0
80%
26 Ratings

Scripting environment

N/A
0 Ratings
7.7
77%
22 Ratings

Platform

9.0

ConvergeHub

90%
8.3

SAP CRM

83%
ConvergeHub ranks higher in 1/1 features

Mobile access

9.0
90%
1 Rating
8.3
83%
19 Ratings

Security

9.0

ConvergeHub

90%
8.7

SAP CRM

87%
ConvergeHub ranks higher in 1/2 features

Role-based user permissions

9.0
90%
1 Rating
8.3
83%
22 Ratings

Single sign-on capability

N/A
0 Ratings
9.2
92%
26 Ratings

Social CRM

ConvergeHub

Feature Set Not Supported
N/A
8.9

SAP CRM

89%
SAP CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.9
89%
13 Ratings

Social engagement

N/A
0 Ratings
8.9
89%
12 Ratings

Integrations with 3rd-party Software

ConvergeHub

Feature Set Not Supported
N/A
8.3

SAP CRM

83%
SAP CRM ranks higher in 2/2 features

Marketing automation

N/A
0 Ratings
9.0
90%
17 Ratings

Compensation management

N/A
0 Ratings
7.7
77%
15 Ratings

Attribute Ratings

  • ConvergeHub is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

ConvergeHub

80%
1 Rating
7.4

SAP CRM

74%
32 Ratings

Likelihood to Renew

ConvergeHub

N/A
0 Ratings
9.0

SAP CRM

90%
4 Ratings

Usability

ConvergeHub

N/A
0 Ratings
8.0

SAP CRM

80%
4 Ratings

Support Rating

ConvergeHub

N/A
0 Ratings
9.3

SAP CRM

93%
5 Ratings

Online Training

ConvergeHub

N/A
0 Ratings
7.0

SAP CRM

70%
1 Rating

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Aononna Tazin | TrustRadius Reviewer

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

  • Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
  • As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
  • It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Aurpa Fiza | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

  • One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
  • It does not have integration with any type of social network.
  • The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Magly Jhonson | TrustRadius Reviewer

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$9 per user - per month

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP CRM Editions & Modules

Additional Pricing Details

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
Anonymous | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 8.0
Based on 4 answers
When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
Purnima Kapoor | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.3
Based on 5 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Aurpa Fiza | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Screenshots

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