What users are saying about
2 Ratings
114 Ratings
2 Ratings
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Score 8 out of 100
114 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

First try to understand the requirement and then you can build anything in SAP CRM with standard / non standard functionality. Whenever standard functionality cannot meet thebusiness needs, functional requirements are written by the business users and given to the APAP engineer to customize the product appropriately.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
SAP CRM
7.6
Customer data management / contact management
ConvergeHub
9.0
SAP CRM
7.9
Workflow management
ConvergeHub
9.0
SAP CRM
7.4
Territory management
ConvergeHub
8.0
SAP CRM
7.5
Opportunity management
ConvergeHub
9.0
SAP CRM
7.0
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
SAP CRM
7.6
Contract management
ConvergeHub
8.0
SAP CRM
8.2
Quote & order management
ConvergeHub
9.0
SAP CRM
7.8
Interaction tracking
ConvergeHub
8.0
SAP CRM
7.9
Channel / partner relationship management
ConvergeHub
8.0
SAP CRM
7.3

Customer Service & Support

ConvergeHub
7.0
SAP CRM
7.4
Case management
ConvergeHub
7.0
SAP CRM
7.7
Call center management
ConvergeHub
SAP CRM
7.4
Help desk management
ConvergeHub
SAP CRM
7.2

Marketing Automation

ConvergeHub
9.0
SAP CRM
8.3
Lead management
ConvergeHub
9.0
SAP CRM
8.1
Email marketing
ConvergeHub
9.0
SAP CRM
8.5

CRM Project Management

ConvergeHub
9.0
SAP CRM
8.0
Task management
ConvergeHub
9.0
SAP CRM
8.3
Billing and invoicing management
ConvergeHub
9.0
SAP CRM
7.9
Reporting
ConvergeHub
9.0
SAP CRM
7.8

CRM Reporting & Analytics

ConvergeHub
8.0
SAP CRM
8.0
Pipeline visualization
ConvergeHub
8.0
SAP CRM
7.7
Customizable reports
ConvergeHub
8.0
SAP CRM
8.3
Forecasting
ConvergeHub
SAP CRM
8.0

Customization

ConvergeHub
7.5
SAP CRM
7.9
Custom fields
ConvergeHub
8.0
SAP CRM
8.1
API for custom integration
ConvergeHub
7.0
SAP CRM
7.4
Custom objects
ConvergeHub
SAP CRM
8.4
Scripting environment
ConvergeHub
SAP CRM
7.6

Platform

ConvergeHub
9.0
SAP CRM
7.7
Mobile access
ConvergeHub
9.0
SAP CRM
7.7

Security

ConvergeHub
9.0
SAP CRM
8.4
Role-based user permissions
ConvergeHub
9.0
SAP CRM
8.6
Single sign-on capability
ConvergeHub
SAP CRM
8.2

Social CRM

ConvergeHub
SAP CRM
7.6
Social data
ConvergeHub
SAP CRM
7.6
Social engagement
ConvergeHub
SAP CRM
7.5

Integrations with 3rd-party Software

ConvergeHub
SAP CRM
7.6
Marketing automation
ConvergeHub
SAP CRM
7.5
Compensation management
ConvergeHub
SAP CRM
7.6

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

  • If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
  • While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
  • The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.
Tom Leddy | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

  • There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
  • SAP CRM has a little room for improvement in how efficient it is for users
  • SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved
Pradeep Bele | TrustRadius Reviewer

Likelihood to Renew

ConvergeHub

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 4 answers
SAP's CRM is a very fast and effective tool. The ability to track things (credits, items, ect.) through CRM is vastly improved over the systems that I have used in the past. It is an incredble system, when it comes to pulling data that has been input back out. You can also run reports on anything in the system. This ability allows you the opportunity to print off reports and show them to customers so that they have a clear understanding of what you have been doing for them. In turn, this increases your value to your customers.
Aaron Norris | TrustRadius Reviewer

Usability

ConvergeHub

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 1 answer
User friendly UI with [lots] of customization.
Huge patches depending on industry
Excellent support
Integration and security of data.
Reliability and availabilty of data.
Incresed ROI.
Anonymous | TrustRadius Reviewer

Support Rating

ConvergeHub

No score
No answers yet
No answers on this topic

SAP CRM

SAP CRM 9.0
Based on 2 answers
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Sebastian Jungels | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation
Anonymous | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

SAP CRM

  • Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
  • Proper training is key step to ROI on SAP CRM.
  • Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

SAP CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
SAP CRM
6.9

Likelihood to Renew

ConvergeHub
SAP CRM
9.0

Usability

ConvergeHub
SAP CRM
9.0

Support Rating

ConvergeHub
SAP CRM
9.0

Online Training

ConvergeHub
SAP CRM
7.0

Add comparison