What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
150 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 150 reviews and ratings
Feature Set Ratings
- ConvergeHub ranks higher in 5 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Platform, Security
- SAP CRM ranks higher in 3 feature sets: Customer Service & Support, CRM Reporting & Analytics, Customization
Sales Force Automation
8.3
ConvergeHub
83%

7.8
SAP CRM
78%
ConvergeHub ranks higher in 6/9 features
ConvergeHub ranks higher in 6/9 features
Customer data management / contact management
9.0
90%
1 Rating

9.2
92%
27 Ratings
Workflow management
9.0
90%
1 Rating

7.7
77%
28 Ratings
Territory management
8.0
80%
1 Rating

7.5
75%
23 Ratings
Opportunity management
9.0
90%
1 Rating

7.9
79%
26 Ratings
Integration with email client (e.g., Outlook or Gmail)
7.0
70%
1 Rating

7.7
77%
22 Ratings
Contract management
8.0
80%
1 Rating

7.0
70%
25 Ratings
Quote & order management
9.0
90%
1 Rating

7.2
72%
24 Ratings
Interaction tracking
8.0
80%
1 Rating

8.3
83%
26 Ratings
Channel / partner relationship management
8.0
80%
1 Rating

7.4
74%
27 Ratings
Customer Service & Support
7.0
ConvergeHub
70%

8.5
SAP CRM
85%
SAP CRM ranks higher in 3/3 features
SAP CRM ranks higher in 3/3 features
Case management
7.0
70%
1 Rating

8.6
86%
21 Ratings
Call center management
N/A
0 Ratings

8.3
83%
22 Ratings
Help desk management
N/A
0 Ratings

8.5
85%
20 Ratings
Marketing Automation
9.0
ConvergeHub
90%

8.5
SAP CRM
85%
ConvergeHub ranks higher in 2/2 features
ConvergeHub ranks higher in 2/2 features
Lead management
9.0
90%
1 Rating

8.0
80%
22 Ratings
Email marketing
9.0
90%
1 Rating

9.0
90%
18 Ratings
CRM Project Management
9.0
ConvergeHub
90%

8.2
SAP CRM
82%
ConvergeHub ranks higher in 3/3 features
ConvergeHub ranks higher in 3/3 features
Task management
9.0
90%
1 Rating

8.4
84%
20 Ratings
Billing and invoicing management
9.0
90%
1 Rating

7.5
75%
20 Ratings
Reporting
9.0
90%
1 Rating

8.7
87%
18 Ratings
CRM Reporting & Analytics
8.0
ConvergeHub
80%

8.1
SAP CRM
81%
SAP CRM ranks higher in 2/3 features
SAP CRM ranks higher in 2/3 features
Pipeline visualization
8.0
80%
1 Rating

8.4
84%
22 Ratings
Customizable reports
8.0
80%
1 Rating

7.8
78%
25 Ratings
Forecasting
N/A
0 Ratings

8.2
82%
24 Ratings
Customization
7.5
ConvergeHub
75%

7.8
SAP CRM
78%
SAP CRM ranks higher in 3/4 features
SAP CRM ranks higher in 3/4 features
Custom fields
8.0
80%
1 Rating

7.8
78%
26 Ratings
API for custom integration
7.0
70%
1 Rating

7.7
77%
21 Ratings
Custom objects
N/A
0 Ratings

8.0
80%
26 Ratings
Scripting environment
N/A
0 Ratings

7.7
77%
22 Ratings
Platform
9.0
ConvergeHub
90%

8.3
SAP CRM
83%
ConvergeHub ranks higher in 1/1 features
ConvergeHub ranks higher in 1/1 features
Mobile access
9.0
90%
1 Rating

8.3
83%
19 Ratings
Security
9.0
ConvergeHub
90%

8.7
SAP CRM
87%
ConvergeHub ranks higher in 1/2 features
ConvergeHub ranks higher in 1/2 features
Role-based user permissions
9.0
90%
1 Rating

8.3
83%
22 Ratings
Single sign-on capability
N/A
0 Ratings

9.2
92%
26 Ratings
Social CRM
ConvergeHub
Feature Set Not Supported
N/A

8.9
SAP CRM
89%
SAP CRM ranks higher in 2/2 features
SAP CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings

8.9
89%
13 Ratings
Social engagement
N/A
0 Ratings

8.9
89%
12 Ratings
Integrations with 3rd-party Software
ConvergeHub
Feature Set Not Supported
N/A

8.3
SAP CRM
83%
SAP CRM ranks higher in 2/2 features
SAP CRM ranks higher in 2/2 features
Marketing automation
N/A
0 Ratings

9.0
90%
17 Ratings
Compensation management
N/A
0 Ratings

7.7
77%
15 Ratings
Attribute Ratings
- ConvergeHub is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
ConvergeHub
80%
1 Rating

7.4
SAP CRM
74%
32 Ratings
Likelihood to Renew
ConvergeHub
N/A
0 Ratings

9.0
SAP CRM
90%
4 Ratings
Usability
ConvergeHub
N/A
0 Ratings

8.0
SAP CRM
80%
4 Ratings
Support Rating
ConvergeHub
N/A
0 Ratings

9.3
SAP CRM
93%
5 Ratings
Online Training
ConvergeHub
N/A
0 Ratings

7.0
SAP CRM
70%
1 Rating
Likelihood to Recommend
ConvergeHub
It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
SAP CRM
SAP CRM is a well-designed platform for small to medium-sized businesses that want to manage their customer-centric operations through a single pane of glass. Changes can be made quickly and easily for different scenarios. Many features allow flexibility and scalability, making it ideal for large industries with significant capital and customer bases. Data automation helps maintain a healthy relationship with customers.
Customer Relationship Management Specialist
Green Light LtdInformation Technology & Services, 51-200 employees
Pros
ConvergeHub
- The dashboards are really good and feature laden.
- The UI is really intuitive as well as user friendly.
- Automation of simple tasks as well as the marketing process is really easy.
- Above all the pricing takes the cake here.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
SAP CRM
- Our customers benefit from SAP CRM's 360-degree views and case management capabilities.
- As a middleware business tool, case reporting is excellent, and it works well with WM systems to communicate with various departments.
- It is an excellent tool for tracking customer relationships across multiple channels, and it's easy to use.
Mapple Ltd
App developerComputer Software, 11-50 employees
Cons
ConvergeHub
- Customer support isn't that great, takes a lot of time to respond.
- Notifications are not on time, i.e. they are delayed and not real time.
- Lack of integration with other applications.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
SAP CRM
- One of the things I don't like about "SAP CRM" is that there are no alerts or notifications which could warn when something happens within the platform.
- It does not have integration with any type of social network.
- The robust and unintuitive appearance makes it a bit complicated to use all its functionalities.
Project Management Specialist
Westinghouse Electric CompanyOil & Energy, 5001-10,000 employees
Pricing Details
ConvergeHub
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$9 per user - per month
ConvergeHub Editions & Modules
Edition
Lite | $91 |
---|---|
Professional | $291 |
Premium | $591 |
- per user - per month
Additional Pricing Details
—SAP CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—SAP CRM Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
ConvergeHub
No score
No answers yet
No answers on this topic
SAP CRM
SAP CRM 9.0
Based on 4 answers
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.

Verified User
Team Lead in Information Technology
Information Technology and Services Company, 10,001+ employeesUsability
ConvergeHub
No score
No answers yet
No answers on this topic
SAP CRM
SAP CRM 8.0
Based on 4 answers
When we were not introduced to Salesforce, we were somehow managing with SAP CRM which allowed us to do a few tasks like lead assignment, managing partner access, service portal etc. as we have other modules of SAP but now we think marketing/sales needs more and we need visibility of leads more than what SAP CRM allow us.
Senior Marketing Specialist
BarcoElectrical & Electronic Manufacturing, 1001-5000 employees
Support Rating
ConvergeHub
No score
No answers yet
No answers on this topic
SAP CRM
SAP CRM 9.3
Based on 5 answers
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
Mapple Ltd
App developerComputer Software, 11-50 employees
Alternatives Considered
ConvergeHub
ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
SAP CRM
SAP CRM is a diversified, complex tool which can be customized to the company needs on many various levels. The main reason why a company could choose SAP CRM is to ensure all their needs are met in terms of a solution that can be adjusted to the processes within the organisation

Verified User
Team Lead in Information Technology
Internet Company, 1001-5000 employeesReturn on Investment
ConvergeHub
- It helps increase the overall productivity by automating daily routine tasks.
- Sales & marketing process becomes easier and more productive.
- Workflow management is easier.
- Overall productivity increases many-fold.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
SAP CRM
- Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
- Proper training is key step to ROI on SAP CRM.
- Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.

Verified User
Consultant in Information Technology
Chemicals Company, 10,001+ employees