ConvergeHub vs SAP CRM

• The dashboards are really good and feature laden.
• The UI is really intuitive as well as user friendly.
• Automation of simple tasks as well as the marketing process is really easy.
• Above all the pricing takes the cake here.

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• If you have an SAP ERP system, you get out-of-the box data integration and can easily configure end-to-end business processes that span multiple systems.
• While the core functionality is comparable to a lot of the other systems, SAP CRM is still one of the best solutions available for companies needing functionality like Trade Promotion Management, Market Development Funds, etc...
• The system is highly customizable and can be easily configured / enhanced to work in a wide variety of scenarios.

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• Customer support isn't that great, takes a lot of time to respond.
• Notifications are not on time, i.e. they are delayed and not real time.
• Lack of integration with other applications.

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• There is not much room for improvement, as SAP has recently launched SAP C4 HANA as the improved version of SAP CRM with added functionality.
• SAP CRM has a little room for improvement in how efficient it is for users
• SAP CRM's performance could be improved in terms of Orders to be searched in the backend, and the DB level has to be improved

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• It helps increase the overall productivity by automating daily routine tasks.
• Sales & marketing process becomes easier and more productive.
• Workflow management is easier.
• Overall productivity increases many-fold.

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• Longer implementation time when client needs customization in SAP CRM based on their custom business processes. That leads to longer ROI.
• Proper training is key step to ROI on SAP CRM.
• Out of box solution gives quick ROI. When client is implementing process first time & adapts SAP CRM provided solution in their organization.

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