What users are saying about
2 Ratings
4 Ratings
2 Ratings
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Score 8 out of 100
4 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

TargetX

TargetX is very well suited for smaller colleges who do not have all of the resources to manage a pure Salesforce environment for their CRM. They provide great support and direction for different business use cases. They have a product that has been around longer than any other higher ed CRM solution out there in regards to Salesforce. It is likely less appropriate for a school that has a lot of resources and could handle using Salesforce and their HEDA approach to higher ed CRM solutions.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
TargetX
Customer data management / contact management
ConvergeHub
9.0
TargetX
Workflow management
ConvergeHub
9.0
TargetX
Territory management
ConvergeHub
8.0
TargetX
Opportunity management
ConvergeHub
9.0
TargetX
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
TargetX
Contract management
ConvergeHub
8.0
TargetX
Quote & order management
ConvergeHub
9.0
TargetX
Interaction tracking
ConvergeHub
8.0
TargetX
Channel / partner relationship management
ConvergeHub
8.0
TargetX

Customer Service & Support

ConvergeHub
7.0
TargetX
Case management
ConvergeHub
7.0
TargetX

Marketing Automation

ConvergeHub
9.0
TargetX
Lead management
ConvergeHub
9.0
TargetX
Email marketing
ConvergeHub
9.0
TargetX

CRM Project Management

ConvergeHub
9.0
TargetX
Task management
ConvergeHub
9.0
TargetX
Billing and invoicing management
ConvergeHub
9.0
TargetX
Reporting
ConvergeHub
9.0
TargetX

CRM Reporting & Analytics

ConvergeHub
8.0
TargetX
Pipeline visualization
ConvergeHub
8.0
TargetX
Customizable reports
ConvergeHub
8.0
TargetX

Customization

ConvergeHub
7.5
TargetX
Custom fields
ConvergeHub
8.0
TargetX
API for custom integration
ConvergeHub
7.0
TargetX

Platform

ConvergeHub
9.0
TargetX
Mobile access
ConvergeHub
9.0
TargetX

Security

ConvergeHub
9.0
TargetX
Role-based user permissions
ConvergeHub
9.0
TargetX

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

TargetX

  • Addresses the higher education infrastructure to integrate Salesforce
  • Email marketing is done at huge cost savings over other marketing platforms in Salesforce
  • Helps facilitate events on an off-campus
  • Helps our admissions counselors keep up on tasks and contacts
Anonymous | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

TargetX

  • When sending large volumes of email the campaigns can be slow to send
  • The events functions are not as robust as some of the competition
  • Their telemarketing component has not been updated in a while and leaves a bit for current call centers.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

TargetX

We transitioned from Hobsons older CRM, Connect, as it was an aging CRM that was not going to be supported much longer. TargetX was right for us at the time as Salesforce did not have a pure data structure for higher education. TargetX provided all of the support and infrastructure to get a Salesforce CRM suited for higher ed. Hobsons Radius is their newer CRM but it is not based on Salesforce and thus is not the leading industry standard.
Anonymous | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

TargetX

  • We have saved a great deal of money on email campaigns with over half a million contacts
  • Managing of on-campus event registration has been very successful for us.
  • By creating a call center using their Telemarketing component we have been able to increase our enrollment for a number of programs
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

TargetX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TargetX Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison