What users are saying about
2 Ratings
142 Ratings
2 Ratings
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Score 8 out of 100
142 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

    Sales Force Automation

    8.3

    ConvergeHub

    83%

    Twilio SendGrid

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 9/9 features

    Customer data management / contact management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Workflow management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Territory management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Opportunity management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Contract management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Quote & order management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Channel / partner relationship management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    7.0

    ConvergeHub

    70%

    Twilio SendGrid

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 1/1 features

    Case management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    9.0

    ConvergeHub

    90%

    Twilio SendGrid

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 2/2 features

    Lead management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Email marketing

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    9.0

    ConvergeHub

    90%

    Twilio SendGrid

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 3/3 features

    Task management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Reporting

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.0

    ConvergeHub

    80%

    Twilio SendGrid

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 2/2 features

    Pipeline visualization

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customizable reports

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customization

    7.5

    ConvergeHub

    75%

    Twilio SendGrid

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 2/2 features

    Custom fields

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    API for custom integration

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Platform

    9.0

    ConvergeHub

    90%

    Twilio SendGrid

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 1/1 features

    Mobile access

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Security

    9.0

    ConvergeHub

    90%

    Twilio SendGrid

    Feature Set Not Supported
    N/A
    ConvergeHub ranks higher in 1/1 features

    Role-based user permissions

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Email & Online Marketing

    ConvergeHub

    Feature Set Not Supported
    N/A
    5.9

    Twilio SendGrid

    59%
    Twilio SendGrid ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    5.8
    58%
    29 Ratings

    Dynamic content

    N/A
    0 Ratings
    6.4
    64%
    32 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    7.0
    70%
    31 Ratings

    Landing pages

    N/A
    0 Ratings
    1.5
    15%
    19 Ratings

    A/B testing

    N/A
    0 Ratings
    5.8
    58%
    24 Ratings

    Mobile optimization

    N/A
    0 Ratings
    6.2
    62%
    32 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.3
    83%
    75 Ratings

    List management

    N/A
    0 Ratings
    6.5
    65%
    36 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    5.7
    57%
    18 Ratings

    Reporting & Analytics

    ConvergeHub

    Feature Set Not Supported
    N/A
    6.3

    Twilio SendGrid

    63%
    Twilio SendGrid ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    6.9
    69%
    40 Ratings

    Standard reports

    N/A
    0 Ratings
    7.8
    78%
    40 Ratings

    Custom reports

    N/A
    0 Ratings
    4.2
    42%
    26 Ratings

    Pre-Send Testing

    ConvergeHub

    Feature Set Not Supported
    N/A
    5.1

    Twilio SendGrid

    51%
    Twilio SendGrid ranks higher in 8/8 features

    URL Validation

    N/A
    0 Ratings
    6.1
    61%
    5 Ratings

    Link Tracking

    N/A
    0 Ratings
    7.2
    72%
    6 Ratings

    Image Validation

    N/A
    0 Ratings
    5.0
    50%
    5 Ratings

    Inbox Display

    N/A
    0 Ratings
    4.7
    47%
    5 Ratings

    Email Accessibility Tools

    N/A
    0 Ratings
    5.8
    58%
    5 Ratings

    Spelling and Grammar Check

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Spam Testing

    N/A
    0 Ratings
    5.0
    50%
    5 Ratings

    Email Previews

    N/A
    0 Ratings
    6.1
    61%
    5 Ratings

    Attribute Ratings

    • ConvergeHub is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    ConvergeHub

    80%
    1 Rating
    6.6

    Twilio SendGrid

    66%
    52 Ratings

    Likelihood to Renew

    ConvergeHub

    N/A
    0 Ratings
    7.0

    Twilio SendGrid

    70%
    1 Rating

    Usability

    ConvergeHub

    N/A
    0 Ratings
    1.0

    Twilio SendGrid

    10%
    4 Ratings

    Support Rating

    ConvergeHub

    N/A
    0 Ratings
    2.5

    Twilio SendGrid

    25%
    14 Ratings

    Likelihood to Recommend

    ConvergeHub

    It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
    Prashant Choudhary | TrustRadius Reviewer

    Twilio SendGrid

    Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts
    Anonymous | TrustRadius Reviewer

    Pros

    ConvergeHub

    • The dashboards are really good and feature laden.
    • The UI is really intuitive as well as user friendly.
    • Automation of simple tasks as well as the marketing process is really easy.
    • Above all the pricing takes the cake here.
    Prashant Choudhary | TrustRadius Reviewer

    Twilio SendGrid

    • Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
    • Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
    • Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
    • Some of the cheapest and best dedicated IPs.
    • Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.
    Evan Laird | TrustRadius Reviewer

    Cons

    ConvergeHub

    • Customer support isn't that great, takes a lot of time to respond.
    • Notifications are not on time, i.e. they are delayed and not real time.
    • Lack of integration with other applications.
    Prashant Choudhary | TrustRadius Reviewer

    Twilio SendGrid

    • Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
    • The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
    • The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
    • Their customer support isn't the best. Certainly some room for improvement there.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ConvergeHub

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $9 per user - per month

    ConvergeHub Editions & Modules

    Edition
    Lite$91
    Professional$291
    Premium$591
    1. per user - per month
    Additional Pricing Details

    Twilio SendGrid

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Twilio SendGrid Editions & Modules

    Edition
    FreeFree
    Basic15.002
    Advanced60.002
    1. none
    2. per month
    Additional Pricing Details

    Usability

    ConvergeHub

    No score
    No answers yet
    No answers on this topic

    Twilio SendGrid

    Twilio SendGrid 1.0
    Based on 4 answers
    It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
    Zee Gimon | TrustRadius Reviewer

    Support Rating

    ConvergeHub

    No score
    No answers yet
    No answers on this topic

    Twilio SendGrid

    Twilio SendGrid 2.5
    Based on 14 answers
    Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
    Bryan McAnulty | TrustRadius Reviewer

    Alternatives Considered

    ConvergeHub

    ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
    Prashant Choudhary | TrustRadius Reviewer

    Twilio SendGrid

    With ExpressPigeon, SendGrid stacks up very well and actually provides just as much functionality for us as ExpressPigeon, but costs surrounding that use was advantageous with ExpressPigeon. SendGrid has recently added functionality that brings it closer to Act-On, specifically on the marketing automation end. This really allows users to create long-term campaigns.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    ConvergeHub

    • It helps increase the overall productivity by automating daily routine tasks.
    • Sales & marketing process becomes easier and more productive.
    • Workflow management is easier.
    • Overall productivity increases many-fold.
    Prashant Choudhary | TrustRadius Reviewer

    Twilio SendGrid

    • Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
    • As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
    Darcy Knapp, MBA | TrustRadius Reviewer

    Screenshots

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