What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 2 reviews and ratings
142 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 142 reviews and ratings
Feature Set Ratings
Sales Force Automation
8.3
ConvergeHub
83%
Twilio SendGrid
Feature Set Not Supported
N/A
ConvergeHub ranks higher in 9/9 features
ConvergeHub ranks higher in 9/9 features
Customer data management / contact management
9.0
90%
1 Rating
N/A
0 Ratings
Workflow management
9.0
90%
1 Rating
N/A
0 Ratings
Territory management
8.0
80%
1 Rating
N/A
0 Ratings
Opportunity management
9.0
90%
1 Rating
N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)
7.0
70%
1 Rating
N/A
0 Ratings
Contract management
8.0
80%
1 Rating
N/A
0 Ratings
Quote & order management
9.0
90%
1 Rating
N/A
0 Ratings
Interaction tracking
8.0
80%
1 Rating
N/A
0 Ratings
Channel / partner relationship management
8.0
80%
1 Rating
N/A
0 Ratings
Customer Service & Support
7.0
ConvergeHub
70%
Twilio SendGrid
Feature Set Not Supported
N/A
ConvergeHub ranks higher in 1/1 features
ConvergeHub ranks higher in 1/1 features
Case management
7.0
70%
1 Rating
N/A
0 Ratings
Marketing Automation
9.0
ConvergeHub
90%
Twilio SendGrid
Feature Set Not Supported
N/A
ConvergeHub ranks higher in 2/2 features
ConvergeHub ranks higher in 2/2 features
Lead management
9.0
90%
1 Rating
N/A
0 Ratings
Email marketing
9.0
90%
1 Rating
N/A
0 Ratings
CRM Project Management
9.0
ConvergeHub
90%
Twilio SendGrid
Feature Set Not Supported
N/A
ConvergeHub ranks higher in 3/3 features
ConvergeHub ranks higher in 3/3 features
Task management
9.0
90%
1 Rating
N/A
0 Ratings
Billing and invoicing management
9.0
90%
1 Rating
N/A
0 Ratings
Reporting
9.0
90%
1 Rating
N/A
0 Ratings
CRM Reporting & Analytics
8.0
ConvergeHub
80%
Twilio SendGrid
Feature Set Not Supported
N/A
ConvergeHub ranks higher in 2/2 features
ConvergeHub ranks higher in 2/2 features
Pipeline visualization
8.0
80%
1 Rating
N/A
0 Ratings
Customizable reports
8.0
80%
1 Rating
N/A
0 Ratings
Customization
7.5
ConvergeHub
75%
Twilio SendGrid
Feature Set Not Supported
N/A
ConvergeHub ranks higher in 2/2 features
ConvergeHub ranks higher in 2/2 features
Custom fields
8.0
80%
1 Rating
N/A
0 Ratings
API for custom integration
7.0
70%
1 Rating
N/A
0 Ratings
Platform
9.0
ConvergeHub
90%
Twilio SendGrid
Feature Set Not Supported
N/A
ConvergeHub ranks higher in 1/1 features
ConvergeHub ranks higher in 1/1 features
Mobile access
9.0
90%
1 Rating
N/A
0 Ratings
Security
9.0
ConvergeHub
90%
Twilio SendGrid
Feature Set Not Supported
N/A
ConvergeHub ranks higher in 1/1 features
ConvergeHub ranks higher in 1/1 features
Role-based user permissions
9.0
90%
1 Rating
N/A
0 Ratings
Email & Online Marketing
ConvergeHub
Feature Set Not Supported
N/A
5.9
Twilio SendGrid
59%
Twilio SendGrid ranks higher in 9/9 features
Twilio SendGrid ranks higher in 9/9 features
WYSIWYG email editor
N/A
0 Ratings
5.8
58%
29 Ratings
Dynamic content
N/A
0 Ratings
6.4
64%
32 Ratings
Ability to test dynamic content
N/A
0 Ratings
7.0
70%
31 Ratings
Landing pages
N/A
0 Ratings
1.5
15%
19 Ratings
A/B testing
N/A
0 Ratings
5.8
58%
24 Ratings
Mobile optimization
N/A
0 Ratings
6.2
62%
32 Ratings
Email deliverability reporting
N/A
0 Ratings
8.3
83%
75 Ratings
List management
N/A
0 Ratings
6.5
65%
36 Ratings
Triggered drip sequences
N/A
0 Ratings
5.7
57%
18 Ratings
Reporting & Analytics
ConvergeHub
Feature Set Not Supported
N/A
6.3
Twilio SendGrid
63%
Twilio SendGrid ranks higher in 3/3 features
Twilio SendGrid ranks higher in 3/3 features
Dashboards
N/A
0 Ratings
6.9
69%
40 Ratings
Standard reports
N/A
0 Ratings
7.8
78%
40 Ratings
Custom reports
N/A
0 Ratings
4.2
42%
26 Ratings
Pre-Send Testing
ConvergeHub
Feature Set Not Supported
N/A
5.1
Twilio SendGrid
51%
Twilio SendGrid ranks higher in 8/8 features
Twilio SendGrid ranks higher in 8/8 features
URL Validation
N/A
0 Ratings
6.1
61%
5 Ratings
Link Tracking
N/A
0 Ratings
7.2
72%
6 Ratings
Image Validation
N/A
0 Ratings
5.0
50%
5 Ratings
Inbox Display
N/A
0 Ratings
4.7
47%
5 Ratings
Email Accessibility Tools
N/A
0 Ratings
5.8
58%
5 Ratings
Spelling and Grammar Check
N/A
0 Ratings
1.0
10%
3 Ratings
Spam Testing
N/A
0 Ratings
5.0
50%
5 Ratings
Email Previews
N/A
0 Ratings
6.1
61%
5 Ratings
Attribute Ratings
- ConvergeHub is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.0
ConvergeHub
80%
1 Rating
6.6
Twilio SendGrid
66%
52 Ratings
Likelihood to Renew
ConvergeHub
N/A
0 Ratings
7.0
Twilio SendGrid
70%
1 Rating
Usability
ConvergeHub
N/A
0 Ratings
1.0
Twilio SendGrid
10%
4 Ratings
Support Rating
ConvergeHub
N/A
0 Ratings
2.5
Twilio SendGrid
25%
14 Ratings
Likelihood to Recommend
ConvergeHub
It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Twilio SendGrid
Twilio SendGrid Email Marketing is perfect for organizations both big and small that may be on a lower budget. It is a very affordable solution for users with a large number of email addresses. While other providers may offer "free" storage for email contacts... the cost to send campaigns to those contacts can be very costly. While they do not offer widgets or other integrations for websites/social media... it is very easy to import and manage contacts. Additionally, they offer a comprehensive self-help support section online, but it's also easy to hop on the phone or on chat with a rep if you ever need technical support or assistance. Twilio SendGrid Email Marketing may not be the most affordable solution for users who are not currently sending email campaigns to their users, but are simply storing email contacts

Verified User
Partner in Corporate
Information Technology and Services Company, 1-10 employeesPros
ConvergeHub
- The dashboards are really good and feature laden.
- The UI is really intuitive as well as user friendly.
- Automation of simple tasks as well as the marketing process is really easy.
- Above all the pricing takes the cake here.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Twilio SendGrid
- Drag and drop email designer for transactional emails - super nice even though I do code, it's much quicker and easier to implement without code.
- Very simple implementation. Only a few lines of code need to be added in our backend and boom we were up and running in less than a day.
- Listening to customer feedback. They regularly send emails about new features and ask for feedback to improve their software.
- Some of the cheapest and best dedicated IPs.
- Easy integration and setup between marketing and transactional emails. Super helpful to have everything in one place.
Chief Marketing Officer
DinelyInternet, 1-10 employees
Cons
ConvergeHub
- Customer support isn't that great, takes a lot of time to respond.
- Notifications are not on time, i.e. they are delayed and not real time.
- Lack of integration with other applications.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Twilio SendGrid
- Actually viewing previous emails dispatched. SendGrid does not have this feature - although it provides numbers on emails dispatched within 3 days for the cheapest plan.
- The service asks you to pay more (although a minimal amount) to have visibility on email activity upto 30 days in the past.
- The API doesn't allow an export of a report of email activity over a period of time. It can be quite frustrating at times to be limited in this way.
- Their customer support isn't the best. Certainly some room for improvement there.

Verified User
Program Manager in Product Management
Human Resources Company, 11-50 employeesPricing Details
ConvergeHub
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$9 per user - per month
ConvergeHub Editions & Modules
Edition
Lite | $91 |
---|---|
Professional | $291 |
Premium | $591 |
- per user - per month
Additional Pricing Details
—Twilio SendGrid
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Twilio SendGrid Editions & Modules
Edition
Free | Free |
---|---|
Basic | 15.002 |
Advanced | 60.002 |
- none
- per month
Additional Pricing Details
—Usability
ConvergeHub
No score
No answers yet
No answers on this topic
Twilio SendGrid
Twilio SendGrid 1.0
Based on 4 answers
It has the potential to be really cool. However, it feels as if it was created by developers for developers (and I work with developers, yet even for me the instrument was somewhat not easy to use - just read SendGrid's help manuals...) However, if you are into data and your way of thinking is more mathematical rather than lyrical, you'll enjoy this instrument
Digital Operations Manager
The App SolutionsInformation Technology and Services, 51-200 employees
Support Rating
ConvergeHub
No score
No answers yet
No answers on this topic
Twilio SendGrid
Twilio SendGrid 2.5
Based on 14 answers
Twilio SendGrid Email API is everything we want it to be, and we have no reason to look for any other solution. Features and pricing match exactly what we need. As developers for SaaS products, Twilio SendGrid Email API provides a great service. I hope that they stay this way and don't inflate the service with too many marketing oriented features, because there are other tools for that and Twilio SendGrid Email API is a API for sending email first and foremost.
Owner / Founder
Velora StudiosDesign, 1-10 employees
Alternatives Considered
ConvergeHub
ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Twilio SendGrid
With ExpressPigeon, SendGrid stacks up very well and actually provides just as much functionality for us as ExpressPigeon, but costs surrounding that use was advantageous with ExpressPigeon. SendGrid has recently added functionality that brings it closer to Act-On, specifically on the marketing automation end. This really allows users to create long-term campaigns.

Verified User
Administrator in Information Technology
Internet Company, 201-500 employeesReturn on Investment
ConvergeHub
- It helps increase the overall productivity by automating daily routine tasks.
- Sales & marketing process becomes easier and more productive.
- Workflow management is easier.
- Overall productivity increases many-fold.
Business Development Manager
EMTEX ENGINEERING PRIVATE LIMITEDMachinery, 201-500 employees
Twilio SendGrid
- Our clients experience significant ROI from their web forms - without receipt of forms, many of them would not still be in business.
- As a solution for clients' sites, we find SendGrid is a fast installation and a 1 stop problem solver, saving us man-hours.
Owner
seo web mechanicsMarketing & Advertising, 1-10 employees