What users are saying about
2 Ratings
4 Ratings
2 Ratings
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Score 8 out of 100
4 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

ConvergeHub

It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer

Web+Center

It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
Jeffery Cropper | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ConvergeHub
8.3
Web+Center
Customer data management / contact management
ConvergeHub
9.0
Web+Center
Workflow management
ConvergeHub
9.0
Web+Center
Territory management
ConvergeHub
8.0
Web+Center
Opportunity management
ConvergeHub
9.0
Web+Center
Integration with email client (e.g., Outlook or Gmail)
ConvergeHub
7.0
Web+Center
Contract management
ConvergeHub
8.0
Web+Center
Quote & order management
ConvergeHub
9.0
Web+Center
Interaction tracking
ConvergeHub
8.0
Web+Center
Channel / partner relationship management
ConvergeHub
8.0
Web+Center

Customer Service & Support

ConvergeHub
7.0
Web+Center
Case management
ConvergeHub
7.0
Web+Center

Marketing Automation

ConvergeHub
9.0
Web+Center
Lead management
ConvergeHub
9.0
Web+Center
Email marketing
ConvergeHub
9.0
Web+Center

CRM Project Management

ConvergeHub
9.0
Web+Center
Task management
ConvergeHub
9.0
Web+Center
Billing and invoicing management
ConvergeHub
9.0
Web+Center
Reporting
ConvergeHub
9.0
Web+Center

CRM Reporting & Analytics

ConvergeHub
8.0
Web+Center
Pipeline visualization
ConvergeHub
8.0
Web+Center
Customizable reports
ConvergeHub
8.0
Web+Center

Customization

ConvergeHub
7.5
Web+Center
Custom fields
ConvergeHub
8.0
Web+Center
API for custom integration
ConvergeHub
7.0
Web+Center

Platform

ConvergeHub
9.0
Web+Center
Mobile access
ConvergeHub
9.0
Web+Center

Security

ConvergeHub
9.0
Web+Center
Role-based user permissions
ConvergeHub
9.0
Web+Center

Incident and problem management

ConvergeHub
Web+Center
8.6
Organize and prioritize service tickets
ConvergeHub
Web+Center
10.0
Expert directory
ConvergeHub
Web+Center
7.0
Subscription-based notifications
ConvergeHub
Web+Center
7.0
ITSM collaboration and documentation
ConvergeHub
Web+Center
7.4
Ticket creation and submission
ConvergeHub
Web+Center
10.0
Ticket response
ConvergeHub
Web+Center
10.0

Self Help Community

ConvergeHub
Web+Center
8.7
External knowledge base
ConvergeHub
Web+Center
8.4
Internal knowledge base
ConvergeHub
Web+Center
9.0

Multi-Channel Help

ConvergeHub
Web+Center
9.7
Customer portal
ConvergeHub
Web+Center
9.5
Email support
ConvergeHub
Web+Center
9.5
Help Desk CRM integration
ConvergeHub
Web+Center
10.0

Pros

ConvergeHub

  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer

Web+Center

  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
Jerry Aguirre | TrustRadius Reviewer

Cons

ConvergeHub

  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer

Web+Center

  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
Jeffery Cropper | TrustRadius Reviewer

Alternatives Considered

ConvergeHub

ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer

Web+Center

We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
Jerry Aguirre | TrustRadius Reviewer

Return on Investment

ConvergeHub

  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer

Web+Center

  • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
Jeffery Cropper | TrustRadius Reviewer

Screenshots

Pricing Details

ConvergeHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

ConvergeHub Editions & Modules

Edition
Lite$91
Professional$291
Premium$591
  1. per user - per month
Additional Pricing Details

Web+Center

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Web+Center Editions & Modules

On-premise Edition
Small business Edition$4001
Enterprise Edition$1,700
10 Tech Enterprise Edition$6,0003
Unlimited tech licenses$18,0004
  1. 3 techs license + 1 yr support
  2. 10 techs license + 1 year support
  3. Unlimited tech license + 1 yr support
SaaS Edition
Cloud Hosted$251
Cloud Hosted - Unlimited Techs$1,0002
  1. Per User per Month
  2. Per Month [Unlimited Users]
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ConvergeHub
8.0
Web+Center
9.0

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