ConvergeHub vs Workamajig

• The dashboards are really good and feature laden.
• The UI is really intuitive as well as user friendly.
• Automation of simple tasks as well as the marketing process is really easy.
• Above all the pricing takes the cake here.

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• The Platinum version has a particularly robust time tracking system, down to a 'timer' function that can be critical for an agency like mine where you want to be accountable for billing a client arruately
• The ability to make projects available only to those who are permitted to assign their time to it has apparently been very helpful during our revenue reconciliation meetings where time incurred is reviewed against scope
• The mobile app, while I still feel needs some work, is pretty handy for a quick calendar check if I'm in a client meeting and cannot utilize my browser to get information

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• Customer support isn't that great, takes a lot of time to respond.
• Notifications are not on time, i.e. they are delayed and not real time.
• Lack of integration with other applications.

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• WMJ's interface is dated. Despite an html5 driven "sheets"-based interface, it takes a lot of time and effort to manage the interface, which could be streamlined considerably. On a UX/UI scale of 1 to 10, with 10 being the best, WMJ would earn a 6 from me.
• Despite the amount of documentation available, there is a distinct lack of clarity in that documentation, and it doesn't fully cover everything you would expect. Branching thoughts, for instance, are not addressed. Additionally, because there are two editions of the software online, there are two support sites that aren't sequestered. So information from both commingles, creating confusion.
• Support is available on an email and phone basis. They strongly encourage you to use email, however, and they are resistant to phone time. This is likely because the support staff is limited in number, but has a great depth of knowledge. If you want immediate phone support, however, YOU ARE OUT OF LUCK. You are placed in a queue and the odds of same-day help are low. For email, the response is usually within an hour, but when you are stuck with a configuration issue, or need to generate a report and don't know how to do something, waiting is not optimal. That said, the support team is TERRIFIC.

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• It helps increase the overall productivity by automating daily routine tasks.
• Sales & marketing process becomes easier and more productive.
• Workflow management is easier.
• Overall productivity increases many-fold.

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• Workamajig allows for a more flexible, productive workflow, especially for people working remotely.
• Team members on a project are more aware of budgeted hours and timelines because of the various alerts.
• Workamajig is such a timesaver because it's such an easy quick reference on current or past projects.

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