Conversica vs. Opensense

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Conversica
Score 9.5 out of 10
Mid-Size Companies (51-1,000 employees)
Conversica provides lead management software for marketing, inside sales and sales groups.
$1,499
per installation
Opensense
Score 9.8 out of 10
Mid-Size Companies (51-1,000 employees)
Effortlessly manage company-wide email signatures, launch powerful email ad campaigns, gain valuable sales insights & ensure compliance, all within a single, user-friendly platform with Opensense. Opensense seamlessly integrates with popular productivity suites, email clients, CRMs, and marketing automation tools.
$1
per month per seat
Pricing
ConversicaOpensense
Editions & Modules
Starter Edition
$1,499
per installation
No answers on this topic
Offerings
Pricing Offerings
ConversicaOpensense
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsA Conversica subscription includes an unlimited number of seats for marketers, sales reps and managers. Different editions include different levels of functionality to match your needs. The service is a monthly subscription with an annual commitment.Minimum pricing is $350/month. See the pricing page for more details.
More Pricing Information
Best Alternatives
ConversicaOpensense
Small Businesses
Intercom
Intercom
Score 8.7 out of 10
Terminus ABM Platform
Terminus ABM Platform
Score 8.1 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Terminus ABM Platform
Terminus ABM Platform
Score 8.1 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
ConversicaOpensense
Likelihood to Recommend
9.3
(95 ratings)
8.0
(3 ratings)
Likelihood to Renew
8.5
(6 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
10.0
(1 ratings)
Support Rating
8.9
(73 ratings)
10.0
(1 ratings)
Implementation Rating
8.1
(49 ratings)
-
(0 ratings)
User Testimonials
ConversicaOpensense
Likelihood to Recommend
Conversica
Conversica is an excellent tool if you have a large database of potential students, sales leads, or other forms of potential customers/users. It does not replace human interaction, but instead supplements it - allowing your admissions/sales/retention team to spend their time with those individuals that are in most need of assistance - whether that be because they are "hot leads" for a sale, students with a sincere interest, or customers needing assistance beyond the capabilities of an automatic system.
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Opensense (formerly SenderGen)
This solution is well suited for providing meaningful insights on brand reputation, compliance, and developing email/content strategies for marketing and sales team members. It integrates with email marketing software and provides very customizable analytics. It is not appropriate to be treated as a standalone email and content marketing solution, rather as an add-on to those tools.
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Pros
Conversica
  • Conversica is great at working low level leads and surfacing those that are in fact interested in your product or service.
  • Conversica is also useful in weeding out leads that are not strong.
  • Since Conversica is sending emails to various prospects, customers and opportunities, it allows sales, account managers, service etc, to focus on other activities, thereby saving time and freeing up resources.
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Opensense (formerly SenderGen)
  • Email Analytics
  • Signature Compliance
  • Integrations with other Marketing Tools
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Cons
Conversica
  • The method of standing up campaigns can be a little tedious for administrators because it uses copy/paste of Salesforce Campaign ID instead of just searching for active Salesforce campaigns.
  • Understanding the conversation path options that the AI could take is improving greatly, but can still use some improvements for admin awareness when standing up a new conversation.
  • Understanding what conversation types exist and how they differ from one another is sometimes difficult to self-serv, but the Conversica team is always very good about helping out explaining these.
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Opensense (formerly SenderGen)
  • Syncing issues with external email platforms can affect performance
  • Real time security or compliance alerts can be delayed at times
  • Analytics can be improved with more detail based on usage by user/team and historical performance
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Likelihood to Renew
Conversica
Tool is extremely powerful but comes with a heavy price tag. As long as we close more than 30 deals with year with Conversica's assistance it will be an easy choice to renew. If we don't we will have to figure out if these funds are best spent in other lead generation places.
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Opensense (formerly SenderGen)
No answers on this topic
Usability
Conversica
Standalone, it's very easy to use. It becomes a little more complicated when you're working with it as an integration in Salesforce.
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Opensense (formerly SenderGen)
Overall all useability is great. The tool is dummy-proof, so anyone can use it and run it. No IT knowledge needed besides connecting it to your mail server which their team will walk you through. After that, you can have fun with the tools and create what you want to create for your teams.
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Support Rating
Conversica
Our account manager and support rep have been extremely helpful in helping us get the system where we wanted it. Given our original use case as a lead qualifier, a lot of the conversations needed to be altered or exceptions created in order to provide the customization we needed. Our AM and support rep were able to accommodate most of our requests and were extremely helpful in working with us on a solution.
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Opensense (formerly SenderGen)
Opensense customer service is by far the best! I have never had an issue once when calling in or submitting a ticket! They are very kind while working on the phone with them, and they explain everything to you! They will take the time with you to make sure everything gets solved.
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Implementation Rating
Conversica
The implementation went smoothly. The only advice I would give for anybody looking to integrate Conversica with Salesforce is to ensure that either you or somebody within your organization has experience with process builder as you'll need to create some processes to force your leads into Salesforce campaigns for the Conversica system to pick them up.
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Opensense (formerly SenderGen)
No answers on this topic
Alternatives Considered
Conversica
I haven't looked into many other conversational ai products - we received a solid recommendation about using this and have been happy with the process and experience. Price was also pretty good, so we didn't feel a need to shop around on that front. If things change I'll do that homework, but we're happy for now
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Opensense (formerly SenderGen)
Opensense was much cheaper and better integrated with my existing ABM platform. We used RollWorks and there was a native integration that allowed me to sync target account lists to email banner campaigns. This made it a no-brainer to go with Opensense over Sigstr and amplify our existing ABM program.
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Return on Investment
Conversica
  • We have found that each conversation type has a different ROI. Some are very hard to report off of, whereas others are easy. this is because some are more built around building awareness of what we offer where they may not purchase it for months down the line.
  • Has helped us to save on salaries. If staff were to try to do the same thing our AI Assistant does, it would take them many hours to be as successful.
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Opensense (formerly SenderGen)
  • It has positively impacted our ability to securely and safely deliver email content to mass audiences
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ScreenShots

Conversica Screenshots

Screenshot of Dashboard showing an overview of important metrics, like response rates, hot leads and top-performing lead sources

Opensense Screenshots

Screenshot of Deep AnalyticsScreenshot of Opensene email signatures.