What users are saying about
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
443 Ratings
14 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Oracle Eloqua

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
443 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 101

Likelihood to Recommend

Conversocial

From experience, you may ask the Conversocial team to make recommendations on licenses for larger vs. smaller social customer service teams. The need for support and the amount of usage you may get from the tool's robust offering may differ as a result of those precedents. The tool is adaptable in both scenarios it would seem.
Conway Stone profile photo

Oracle Eloqua

If you are sending some fairly basic, simply designed emails, Eloqua is perfect for you! It shares an easy tracking system and basic metrics after each campaign is sent out, and you can schedule emails in advance and specify details about how they are sent. While the templates are fairly standard, they are easy to update and work with, and if you don't have very intricate designs you're using, they will work just fine. The emails are mobile friendly and send quickly, and overall the system is simple to use and understand. There are options for enhanced functionality, A/B testing, and more for those who want to go deep into their email campaigns, but it's also a great system for simply sending out communications and tracking them, particularly if you send a lot of emails and just want a standard format to go out whenever you need it.
Madeline Des Jardins profile photo

Feature Rating Comparison

Email & Online Marketing

Conversocial
Oracle Eloqua
7.4
WYSIWYG email editor
Conversocial
Oracle Eloqua
6.6
Dynamic content
Conversocial
Oracle Eloqua
7.6
Ability to test dynamic content
Conversocial
Oracle Eloqua
6.8
Landing pages
Conversocial
Oracle Eloqua
7.0
A/B testing
Conversocial
Oracle Eloqua
6.7
Mobile optimization
Conversocial
Oracle Eloqua
6.8
Email deliverability
Conversocial
Oracle Eloqua
8.1
List management
Conversocial
Oracle Eloqua
8.1
Triggered drip sequences
Conversocial
Oracle Eloqua
8.4

Lead Management

Conversocial
Oracle Eloqua
7.5
Lead nurturing
Conversocial
Oracle Eloqua
7.8
Lead scoring and grading
Conversocial
Oracle Eloqua
7.5
Data quality management
Conversocial
Oracle Eloqua
7.2
Automated sales alerts and tasks
Conversocial
Oracle Eloqua
7.4

Campaign Management

Conversocial
Oracle Eloqua
6.8
Calendaring
Conversocial
Oracle Eloqua
6.5
Event/webinar marketing
Conversocial
Oracle Eloqua
7.2

Social Media Marketing

Conversocial
Oracle Eloqua
6.6
Social sharing and campaigns
Conversocial
Oracle Eloqua
6.5
Social profile integration
Conversocial
Oracle Eloqua
6.7

Reporting & Analytics

Conversocial
Oracle Eloqua
7.2
Dashboards
Conversocial
Oracle Eloqua
7.0
Standard reports
Conversocial
Oracle Eloqua
7.3
Custom reports
Conversocial
Oracle Eloqua
7.4

Platform & Infrastructure

Conversocial
Oracle Eloqua
7.3
API
Conversocial
Oracle Eloqua
7.4
Role-based workflow & approvals
Conversocial
Oracle Eloqua
7.2
Customizability
Conversocial
Oracle Eloqua
7.3
Integration with Salesforce.com
Conversocial
Oracle Eloqua
8.0
Integration with Microsoft Dynamics CRM
Conversocial
Oracle Eloqua
7.0
Integration with SugarCRM
Conversocial
Oracle Eloqua
7.2

Pros

Conversocial

  • Consolidates all engagement across Twitter, Facebook & Instagram into one, centralized dashboard.
  • Provides multi-team member workflow - manages & delegates message volume, avoids duplication of efforts.
  • Prioritizes audience conversations based on select keywords and phrases.
Dan Fricker profile photo

Oracle Eloqua

  • Lots of features available to users who want to explore all opportunities their organization may have with marketing automation
  • Since the product is so popular, there are lots of user groups and companies helping with the implementation process
  • The software has an extensive help section.
Richard Angeloni profile photo

Cons

Conversocial

  • It could be easier to group together individuals who have interacted with out brand the most.
Jeff King profile photo

Oracle Eloqua

  • The program can be a little overwhelming for novice or first time users.
  • There are almost too many bells and whistles and features. Someone who is new to marketing automation may not know where to start.
  • A more friendly user interface, specifically for starting a new campaign, would be helpful.
  • Providing templates for new users so they can get their feet wet would be useful.
Richard Angeloni profile photo

Likelihood to Renew

Conversocial

Conversocial 9.1
Based on 6 answers
Conversocial meets all of our needs without complicating our daily duties. My team trusts the software will perform and allows us to focus our efforts and creative energy on future projects.
Jeff King profile photo

Oracle Eloqua

Oracle Eloqua 5.1
Based on 66 answers
Price is always a factor. Switching from one platform for another is almost never a lateral move. If you intend to switch purely for monetary reasons, you may want to reconsider due to the large step backwards to do so. This will cost more than the savings would catch up to in years. If you have legitimate concerns about the platforms performance, I would do a lot of research to make sure the competitor doesn't have the same or worse. Also, another thing to consider is with a newer platform competitor means fewer experts to turn to, either as consultants or new hire employees. A lot of the times customers tend to think the grass is greener on the other side, but really the grass is greener where you water it.
Nick McGirr profile photo

Usability

Conversocial

Conversocial 9.2
Based on 4 answers
Because of the number of features it offers and the manner in which they're presented. I've explored a number of other tools that just don't do it as well. When sorting through and responding to hundreds of social media messages each day, the number of clicks it takes to do something really matters. Conversocial does a great job of minimizing clicks and presenting the data we need without having to click to find it
Nolan Perry profile photo

Oracle Eloqua

Oracle Eloqua 6.9
Based on 11 answers
Oracle is usable but it does have a learning curve. While the learning tools give you access to navigation and how to do simple tasks - trying to figure out complex items such as editing past campaign elements or finding the proper report can take a bit. Overall, you'll need to sit in front of the system and not be afraid to get your hands dirty and touch some buttons. Nothing terrible will happen and you'll learn a ton making it easy to use
Stefanie Cash profile photo

Reliability and Availability

Conversocial

Conversocial 8.7
Based on 2 answers
Downtime is very rare, and the occasional occurrences are typically a problem with Twitter or FB API.
Andrey Grigoryev profile photo

Oracle Eloqua

Oracle Eloqua 7.3
Based on 6 answers
No answer on this topic is available.

Performance

Conversocial

Conversocial 8.5
Based on 2 answers
Best-in-class for a fully on-line solution. Can always be faster (as anything else in the cloud)
Andrey Grigoryev profile photo

Oracle Eloqua

Oracle Eloqua 6.6
Based on 5 answers
No answer on this topic is available.

Support

Conversocial

Conversocial 9.1
Based on 4 answers
Our account rep at Conversocial has set up a call with me every two weeks to check in, talk about new features, or answer questions. I know I can email or call her for help anytime. Their support team also responds quickly.
Nolan Perry profile photo

Oracle Eloqua

Oracle Eloqua 9.6
Based on 15 answers
Whenever we needed assistance help was easy to access. They understand the request the first time and provided easy to follow instructions to fix it or fixed the issue if it was not something we had control over. It's always best to provide screenshots so support knows exactly what is going on
Stefanie Cash profile photo

In-Person Training

Conversocial

Conversocial 9.1
Based on 1 answer
Comprehensive training in all aspects of the software and general usages (including social media) for both agents and managers. Simulation workshops really made the live deployment process very smooth.
Andrey Grigoryev profile photo

Oracle Eloqua

Oracle Eloqua 7.3
Based on 3 answers
No answer on this topic is available.

Online Training

Conversocial

Conversocial 9.1
Based on 3 answers
Outstanding & comprehensive training both on-line and instructor-led. Another crucial differentiator from competitors in our eyes.
Andrey Grigoryev profile photo

Oracle Eloqua

Oracle Eloqua 7.6
Based on 11 answers
Eloqua University is very intersting, with a thorough programme and very experienced trainers. The Master programme is great!
Marie Escaro profile photo

Implementation

Conversocial

Conversocial 9.1
Based on 3 answers
The only thing better than the Conversocial Software is the Conversocial team.
Jeff King profile photo

Oracle Eloqua

Oracle Eloqua 8.8
Based on 9 answers
The implementation of Eloqua is not a problem if data are correct and if the overall process between Eloqua and the CRM are well taken into account.
Marie Escaro profile photo

Alternatives Considered

Conversocial

I have also used Radian6 and Hootsuite. I did not like that you we're unable to archive in Hootsuite and could not see previous conversations. Hootsuite also had way too many columns that you could create and it was very disorganized in my opinion. Radian6 is a great tool but has way too many details. It is also a pain to delete anything within Radian6 and you have to create a specific stack just to delete. This is crazy to me there should be a delete option close by since there is bound to be a time or two that a CM post needs to be removed ASAP. I also do not like the previous conversations option in Radian6 as it does not pull in all previous responses and I have yet to see it actually work correctly.
Amy Ortega profile photo

Oracle Eloqua

I feel that if we were able to get over the challenge of switching, we would be able to move to Marketo and have a much more positive experience.
Chad Lloyd profile photo

Scalability

Conversocial

No score
No answers yet
No answers on this topic

Oracle Eloqua

Oracle Eloqua 8.2
Based on 99 answers
I do not have a very technical team, so it has been very difficult to scale this across our company. There's no real easy way to report on your campaign performance and now that they've gone to the new insight tool, it's very restrictive.
Chad Lloyd profile photo

Return on Investment

Conversocial

  • Improved loyalty/retention
  • Improved social sentiment
  • Cost savings by addressing issues before they hit call center/email
Andrey Grigoryev profile photo

Oracle Eloqua

  • Optimize frequency
  • Lowers required FTE
Roel Timmermans profile photo

Pricing Details

Conversocial

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Oracle Eloqua

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
5,000.00*

* per installation

Add comparison