What users are saying about
14 Ratings
40 Ratings
14 Ratings
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Score 8 out of 101
40 Ratings
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Score 7.7 out of 101

Likelihood to Recommend

Conversocial

From experience, you may ask the Conversocial team to make recommendations on licenses for larger vs. smaller social customer service teams. The need for support and the amount of usage you may get from the tool's robust offering may differ as a result of those precedents. The tool is adaptable in both scenarios it would seem.
Conway Stone profile photo

Social Studio

Social studio is well-suited for environments where multiple social media channels are being managed by more than one individual, allowing for shared access and collaboration. There's no reason it wouldn't work equally as well for an individual user without a team needing shared access.
No photo available

Feature Rating Comparison

Listening/monitoring

Conversocial
Social Studio
7.5
Boolean keyword searches
Conversocial
Social Studio
6.2
Filtering out noise/spam
Conversocial
Social Studio
7.0
Sentiment analysis
Conversocial
Social Studio
8.2
Broad channel coverage
Conversocial
Social Studio
8.5

Publishing

Conversocial
Social Studio
7.8
Content planning and scheduling
Conversocial
Social Studio
9.1
Audience targeting
Conversocial
Social Studio
7.5
Content optimization
Conversocial
Social Studio
6.9
Workflow management
Conversocial
Social Studio
7.8

Engagement

Conversocial
Social Studio
7.0
Automated routing and prioritization
Conversocial
Social Studio
7.9
Customer interaction histories
Conversocial
Social Studio
8.2
Bulk actions
Conversocial
Social Studio
5.0

Marketing

Conversocial
Social Studio
5.8
Lead generation
Conversocial
Social Studio
5.5
Content marketing
Conversocial
Social Studio
5.8
Paid media management
Conversocial
Social Studio
5.7
Campaigns and promotions
Conversocial
Social Studio
6.3

Channel coverage/integration

Conversocial
Social Studio
7.6
Twitter
Conversocial
Social Studio
8.4
Facebook
Conversocial
Social Studio
8.8
LinkedIn
Conversocial
Social Studio
9.0
Google+
Conversocial
Social Studio
6.9
Instagram
Conversocial
Social Studio
6.8
Pinterest
Conversocial
Social Studio
6.5
YouTube
Conversocial
Social Studio
6.8

Reporting/analytics

Conversocial
Social Studio
7.1
Campaign success analytics
Conversocial
Social Studio
7.2
Real-time tracking
Conversocial
Social Studio
6.5
Competitor analysis
Conversocial
Social Studio
7.4

Account management

Conversocial
Social Studio
8.3
Role-based user permissions & privileges
Conversocial
Social Studio
8.7
Mobile access
Conversocial
Social Studio
7.9

Pros

Conversocial

  • Businesses can analyze how long it takes different agents to respond to customer inquiries on social media. This helps them understand staffing, response time, and how to become more efficient with customer care.
  • By utilizing the tagging and sentiment features across all conversations, businesses can better understand what their customers are talking most frequently about on social media and whether it's positive or negative. This can help identify frequent product issues that may lead to future design improvements.
  • Through the dashboard, customer representatives can also easily assign conversations to the appropriate team member. This makes it more efficient for different managers to handle different conversations related to their product expertise.
Kellen McAvoy profile photo

Social Studio

  • Social Listening - boolean search queries that can be narrowed down by source and language, as well as location, to ensure it's relevant to the brand.
  • Owned Channel Monitoring - pulling owned content/comments into streams for moderation, engagement and review.
  • Publishing - scheduling, drafting, tracking brand owned social posts.
No photo available

Cons

Conversocial

  • I would like to see an improvement in the reporting dashboard which is something I mentioned to Josh (the CEO) on a call back in April. He said that it is something they are working on but to remember that this is truly a customer service social media platform so some of the features that I would like to see may not fit well with the users of the product.
Kellen McAvoy profile photo

Social Studio

  • Instagram Social Listening - it currently does not offer much social listening in terms of Instagram.
  • Instagram Owned - It currently stops pulling once an update is "old" by their standards, even if it receives recent comments. They can force pull, but you have to work with their tech team to do so.
No photo available

Likelihood to Renew

Conversocial

Conversocial 9.1
Based on 6 answers
Compared to systems used in the past, Conversocial is superior because of their excellent service and ability to integrate all of social media into one program, saving enormous amounts of time.
DeeGee Davis profile photo

Social Studio

Social Studio 8.5
Based on 3 answers
I spent a lot of time researching the right platform for me and our organisation (thanks to the other reviews on TrustRadius also). Having used other platforms when I found frustrations getting my everyday work done, I knew exactly what I wanted and this is why I chose Social Studio. While there have been a few hiccups, the quarterly update releases and the outstanding tech support have kept me more than happy.
Nicole Swanson profile photo

Usability

Conversocial

Conversocial 9.2
Based on 4 answers
Because of the number of features it offers and the manner in which they're presented. I've explored a number of other tools that just don't do it as well. When sorting through and responding to hundreds of social media messages each day, the number of clicks it takes to do something really matters. Conversocial does a great job of minimizing clicks and presenting the data we need without having to click to find it
Nolan Perry profile photo

Social Studio

Social Studio 9.0
Based on 1 answer
It looks good, is easy to use and totally customisable to individual users. It does everything I need in one place. I spend many hours of everyday in this platform and I still like it!
Nicole Swanson profile photo

Reliability and Availability

Conversocial

Conversocial 8.7
Based on 2 answers
Downtime is very rare, and the occasional occurrences are typically a problem with Twitter or FB API.
Andrey Grigoryev profile photo

Social Studio

No score
No answers yet
No answers on this topic

Performance

Conversocial

Conversocial 8.5
Based on 2 answers
Best-in-class for a fully on-line solution. Can always be faster (as anything else in the cloud)
Andrey Grigoryev profile photo

Social Studio

No score
No answers yet
No answers on this topic

Support

Conversocial

Conversocial 9.1
Based on 4 answers
Our account rep at Conversocial has set up a call with me every two weeks to check in, talk about new features, or answer questions. I know I can email or call her for help anytime. Their support team also responds quickly.
Nolan Perry profile photo

Social Studio

Social Studio 9.0
Based on 1 answer
I am able to contact support directly via email rather than through an account manager. I get a support auto response immediately with a case number. I usually get an initial response from a support person via email within a 24 hour period and then if it's not resolved quickly I get further phone of email support until the matter resolved. I always get an email asking if I am happy with the resolution before the case is closed
Nicole Swanson profile photo

In-Person Training

Conversocial

Conversocial 9.1
Based on 1 answer
Comprehensive training in all aspects of the software and general usages (including social media) for both agents and managers. Simulation workshops really made the live deployment process very smooth.
Andrey Grigoryev profile photo

Social Studio

No score
No answers yet
No answers on this topic

Online Training

Conversocial

Conversocial 9.1
Based on 3 answers
Outstanding & comprehensive training both on-line and instructor-led. Another crucial differentiator from competitors in our eyes.
Andrey Grigoryev profile photo

Social Studio

No score
No answers yet
No answers on this topic

Implementation

Conversocial

Conversocial 9.1
Based on 3 answers
The only thing better than the Conversocial Software is the Conversocial team.
Jeff King profile photo

Social Studio

No score
No answers yet
No answers on this topic

Alternatives Considered

Conversocial

Early on we did comparisons with Hootsuite and later with Adobe. While they have similarities, the difference at the time and likely currently, was the personal interest and general accessibility of Conversocial's platform and people. The combination of an effective CRM solution and a team that was readily available to help proved to be the winning formula for our business.
Conway Stone profile photo

Social Studio

We were using HooteSuite in the beginning as it was the only scheduling tool that worked for us, but since SS has include the scheduling, it has been our only social posting tool of use.
No photo available

Return on Investment

Conversocial

  • Improved loyalty/retention
  • Improved social sentiment
  • Cost savings by addressing issues before they hit call center/email
Andrey Grigoryev profile photo

Social Studio

  • It really helped us monitor the sentiment of our users on social. We were able to address customer service concerns quickly because of it.
No photo available

Pricing Details

Conversocial

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Social Studio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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