Verint Messaging vs. ZoomSphere

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Verint Messaging
Score 7.8 out of 10
Mid-Size Companies (51-1,000 employees)
Verint Messaging (formerly Conversocial) is a social customer service software that enables companies to engage in large volumes of social media conversations with their customers. The cloud-based software combines intelligent prioritization with team management workflows to enable companies to quickly and efficiently join and create conversations with their customers.N/A
ZoomSphere
Score 8.5 out of 10
Mid-Size Companies (51-1,000 employees)
ZoomSphere is a social media management platform that helps 7000+ customers across the world manage all their social media interactions including social listening, publishing and reporting. According to the vendor, ZoomSphere has been created keeping medium and scaling teams in mind making it super collaborative to use. One of the USP's of ZoomSphere is that we do not require head counts on how many users you have or how many profiles you connect or how many likes and…N/A
Pricing
Verint MessagingZoomSphere
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Verint MessagingZoomSphere
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Verint MessagingZoomSphere
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Verint MessagingZoomSphere
Publishing
Comparison of Publishing features of Product A and Product B
Verint Messaging
-
Ratings
ZoomSphere
8.0
1 Ratings
1% above category average
Content planning and scheduling00 Ratings8.01 Ratings
Audience targeting00 Ratings7.01 Ratings
Workflow management00 Ratings9.01 Ratings
Marketing
Comparison of Marketing features of Product A and Product B
Verint Messaging
-
Ratings
ZoomSphere
9.0
1 Ratings
16% above category average
Content marketing00 Ratings9.01 Ratings
Channel coverage/integration
Comparison of Channel coverage/integration features of Product A and Product B
Verint Messaging
-
Ratings
ZoomSphere
8.4
1 Ratings
1% below category average
Twitter00 Ratings10.01 Ratings
Facebook00 Ratings10.01 Ratings
LinkedIn00 Ratings8.01 Ratings
Instagram00 Ratings7.01 Ratings
YouTube00 Ratings7.01 Ratings
Reporting/analytics
Comparison of Reporting/analytics features of Product A and Product B
Verint Messaging
-
Ratings
ZoomSphere
8.3
1 Ratings
6% above category average
Campaign success analytics00 Ratings8.01 Ratings
Real-time tracking00 Ratings7.01 Ratings
Competitor analysis00 Ratings10.01 Ratings
Account management
Comparison of Account management features of Product A and Product B
Verint Messaging
-
Ratings
ZoomSphere
8.5
1 Ratings
4% above category average
Role-based user permissions & privileges00 Ratings10.01 Ratings
Mobile access00 Ratings7.01 Ratings
Best Alternatives
Verint MessagingZoomSphere
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
Publer
Publer
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
Enterprises
Conversica
Conversica
Score 9.4 out of 10
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Verint MessagingZoomSphere
Likelihood to Recommend
8.2
(11 ratings)
8.0
(1 ratings)
Likelihood to Renew
9.1
(6 ratings)
-
(0 ratings)
Usability
8.2
(5 ratings)
9.0
(1 ratings)
Availability
8.7
(2 ratings)
-
(0 ratings)
Performance
8.5
(2 ratings)
-
(0 ratings)
Support Rating
8.2
(5 ratings)
9.0
(1 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
9.1
(3 ratings)
-
(0 ratings)
Implementation Rating
9.1
(3 ratings)
-
(0 ratings)
User Testimonials
Verint MessagingZoomSphere
Likelihood to Recommend
Verint
From experience, you may ask the Conversocial team to make recommendations on licenses for larger vs. smaller social customer service teams. The need for support and the amount of usage you may get from the tool's robust offering may differ as a result of those precedents. The tool is adaptable in both scenarios it would seem.
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ZoomSphere
ZoomSphere is suited for all companies - from small to big, for one brand or more brands within company. With ZoomSphere you can leverage your social media presence - but you need to use lot of apps ZoomSphere has. I think that ZoomSphere is not suited for company that want to use ZoomSphere for only one purpose, for example content creation and publishing. There are plenty of ways how to use ZoomSphere more complex.
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Pros
Verint
  • Previous conversations: This is one of the main reasons why I personally love Conversocial over Hootsuite and other social media engagement tools. Conversocial pulls in all previous interactions we've had with community members and it helps us identify if we've already addressed their problem, if they are a detractor/advocate, and so much more. With other engagement tools, it's frustrating as a community member may repost the same thing over and over again, but at different time periods. If you're unable to see what someone has said in the past, we may waste our time replying to the same thing multiple times, or we also risk responding with the same general advice, when we could try a different approach.
  • Tags and filters: Conversocials use of tags and filters are extremely simple to use. They have shortcuts which help you easily assign a tag to an item and then you can easily pull up each of those tags within Conversocial itself or your can open up an external report. If my team is in a hurry and wants to quickly see a certain tag, we can use the filter option and within seconds we have all the information we need.
  • Simple shortcuts: Conversocial has several shortcuts that save my team a lot of time. One single button on my keyboard can apply sentiment and archive something so it's out of my way. I can also use shortcuts to apply a tag, assign an item, and do other tasks. It may seem like a small benefit but each second saved really adds up throughout each day and week.
  • Communication: As we know, technology has issues and every tech issue Conversocial has experiences has been handled extremely well. I've never encountered any issues contacting Conversocial, we're always notified when they are working on a solution and once the problem has been fixed. We also receive random pop-ups within Conversocial to notify us of known issues before our team experiences them, and when there is a new feature that we should be aware of. Their communication is always on point and it's great to know that we can always rely on them.
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ZoomSphere
  • Content Creation and Publishing
  • Analytics and Reporting
  • Workflow management
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Cons
Verint
  • I would like to see an improvement in the reporting dashboard which is something I mentioned to Josh (the CEO) on a call back in April. He said that it is something they are working on but to remember that this is truly a customer service social media platform so some of the features that I would like to see may not fit well with the users of the product.
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ZoomSphere
  • Community Management
  • Viewable backlog or product roadmap
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Likelihood to Renew
Verint
The only two reasons we would not continue using Conversocial are it's lack of comprehensive analytics and its lack of Radian6's categorization tools. Tags make up for the categorization pretty well, however, and we're considering switching everything over to this now that we've tested tags for a couple months within Conversocial. (I previously wrote that Conversocial lacks support for some social channels like Instagram, LinkedIn, and YouTube, but they have now added Instagram and YouTube.)
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ZoomSphere
No answers on this topic
Usability
Verint
Because of the number of features it offers and the manner in which they're presented. I've explored a number of other tools that just don't do it as well. When sorting through and responding to hundreds of social media messages each day, the number of clicks it takes to do something really matters. Conversocial does a great job of minimizing clicks and presenting the data we need without having to click to find it
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ZoomSphere
There is always a space for improvement, but overall I see ZoomSphere as a valuable partner and tool for our business on social media. Maybe in a future rest of the apps in tool (community management, social media listening,...) will be on a same level as competitors and we will use only one tool for whole social media management. But if not, ZoomSphere is still awesome for the most of it
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Reliability and Availability
Verint
Downtime is very rare, and the occasional occurrences are typically a problem with Twitter or FB API.
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ZoomSphere
No answers on this topic
Performance
Verint
Extremely fast, practically in real time.
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ZoomSphere
No answers on this topic
Support Rating
Verint
Our account rep at Conversocial has set up a call with me every two weeks to check in, talk about new features, or answer questions. I know I can email or call her for help anytime. Their support team also responds quickly.
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ZoomSphere
Whenever I contacted customer service, I had a great response within minutes. Sometimes was not easy to solve, but somehow we figured it out. I would like to reccommend more proactive communication with clients regarding product roadmap, for example "In 1Q we will launch XY,..." Client should know that before implementation - client can prepare for news, client can test something,...
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In-Person Training
Verint
Comprehensive training in all aspects of the software and general usages (including social media) for both agents and managers. Simulation workshops really made the live deployment process very smooth.
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ZoomSphere
No answers on this topic
Online Training
Verint
Outstanding & comprehensive training both on-line and instructor-led. Another crucial differentiator from competitors in our eyes.
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ZoomSphere
No answers on this topic
Implementation Rating
Verint
Without any tech requirement on our end, this was an extraordinarily easy implementation to run, compared to other platforms like live chat or email.
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ZoomSphere
No answers on this topic
Alternatives Considered
Verint
Early on we did comparisons with Hootsuite and later with Adobe. While they have similarities, the difference at the time and likely currently, was the personal interest and general accessibility of Conversocial's platform and people. The combination of an effective CRM solution and a team that was readily available to help proved to be the winning formula for our business.
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ZoomSphere
We see ZoomSphere as a better option than Kontentino. They are almost the same in way you can use the tool, but ZoomSphere has better UI and UX and also customer service. We also know that pricing levels are better with ZoomSphere than Kontentino. But both tools are quite awesome for social media management. Just book a demo, have a trial and you will see by yourself.
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Return on Investment
Verint
  • One of the biggest benefits we are seeing is that we have reduced the number of post-holiday complaints coming into head office. Since we are responding to issues and concerns as they arise, we can impact overall customer satisfaction.
  • The efficiencies gained from using a centralized platform for managing the response process has enabled us to reduce our team by 50%.
  • We can track that we are responding to a fan's first message within 30 minutes.
  • We can track the number of messages each user engages with.
  • We can see the most effective times of day to post and reply.
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ZoomSphere
  • Possitive effect into measure all awareness effects on social channels
  • Time effectiveness
  • Faster workflow management and realtime communication
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ScreenShots

Verint Messaging Screenshots

Screenshot of Powers consistent experiences across different messaging platforms, in multiple languages, through a seamless blend of bots and human agentsScreenshot of Verint Messaging offers the real-time and historical analytics necessary for the most demanding modern contact centers, with insights and reporting of the performance of humans and botsScreenshot of Agents can move across interaction types as “Conversations” without losing context, such as during bot-to-human agent handoversScreenshot of In addition to topical insights like emergent phrases mentioned and tags being assigned to conversations, the engagement dashboard provides high-level views of how the business is performing overallScreenshot of An overview of the business value of Verint MessagingScreenshot of At the broadest level, the Verint Messaging dashboard includes an overall and per channel view of real-time messaging volume, and other KPIs

ZoomSphere Screenshots

Screenshot of ZoomSphere workspace interface.Screenshot of ZoomSphere publishig calendar.Screenshot of Publishing calendar in post detail with real previews of all social media posts.