What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
315 Ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Hotjar

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
315 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Testing and Experimentation

    8.9

    Convertize

    89%

    Hotjar

    Feature Set Not Supported
    N/A
    Convertize ranks higher in 7/7 features

    a/b experiment testing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Split URL testing

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Test significance

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Visual / WYSIWYG editor

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Advanced code editor

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Preview mode

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Test duration calculator

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Audience Segmentation & Targeting

    8.0

    Convertize

    80%

    Hotjar

    Feature Set Not Supported
    N/A
    Convertize ranks higher in 2/2 features

    Standard visitor segmentation

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Website personalization

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Results and Analysis

    6.3

    Convertize

    63%

    Hotjar

    Feature Set Not Supported
    N/A
    Convertize ranks higher in 3/3 features

    Goal tracking

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Test reporting

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Experiments results dashboard

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • Hotjar is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.0

    Convertize

    80%
    1 Rating
    8.8

    Hotjar

    88%
    104 Ratings

    Likelihood to Renew

    Convertize

    N/A
    0 Ratings
    5.1

    Hotjar

    51%
    2 Ratings

    Usability

    Convertize

    N/A
    0 Ratings
    9.6

    Hotjar

    96%
    6 Ratings

    Support Rating

    Convertize

    N/A
    0 Ratings
    9.6

    Hotjar

    96%
    4 Ratings

    Ease of integration

    Convertize

    N/A
    0 Ratings
    9.0

    Hotjar

    90%
    2 Ratings

    Likelihood to Recommend

    Glassbox

    For startups that want to experiment with their landing page, I think Convertize is great. Especially if your team doesn't have time to build a solution yourself. One of the best things, in my opinion, is that it can be used by non-tech people, such as a marketing department and so on.
    Read full review

    Contentsquare

    Hotjar is good for a first pass at understanding user sentiment or locating potential usability issues. There are features such as "rage clicked" which shows recordings or instances when a user rage clicked or had an issue with your site. Hotjar has also been helpful to launch intercept surveys on mobile, desktop, and app, which not all competitor software allow. Hotjar recordings are fun to watch. "Watching Hotjar like Netflix" is a favorite pastime at work.
    Read full review

    Pros

    Glassbox

    No answers on this topic

    Contentsquare

    • Heat mapping is great on Hotjar. It is a good place to start when you are looking at the UX & CRO on your website. You can see the % of people clicking on elements on a page, how far they scroll, and mouse movements.
    • Hotjar is great for session recordings. These record the mouse movements, clicks, pages and scrolls of a user in video format. You can watch these to investigate what works well on a site and identify potential roadblocks and bugs.
    • Hotjar is great as it ensures that users details are anonymous; for instance, if you are watching a session recording, you cannot see what a user types in a form field, as Hotjar blanks this out.
    • Hotjar has a poll function, so you can have polls on your website.
    Read full review

    Cons

    Glassbox

    No answers on this topic

    Contentsquare

    • Hotjar is primarily used for web-based experiences. Not that easy to use on mobile apps.
    • I'd love to see Hotjar integrated with Google Analytics for an even deeper view.
    • Hotjar is primarily used by smaller organizations...pricing can get steep quickly for larger organizations.
    Read full review

    Pricing Details

    Convertize

    Starting Price

    $49 20,000 visitors per month

    Editions & Modules

    Convertize editions and modules pricing
    EditionModules
    Solo491
    Team1992
    Team3293
    Team4994
    Team8295

    Footnotes

    1. 20,000 visitors per month
    2. 100,000 visitors per month
    3. 500,000 visitors per month
    4. 1,000,000 visitors/month
    5. 2,000,000 visitors per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Hotjar

    Starting Price

    $0 2k pageviews/per day

    Editions & Modules

    Hotjar editions and modules pricing
    EditionModules
    Basic01
    Plus39.002
    Business993

    Footnotes

    1. 2k pageviews/per day
    2. 10k pageviews per day/per month
    3. 20k pageviews per day/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Glassbox

    No answers on this topic

    Contentsquare

    Even though the heat maps and user recordings were useful, our website was significantly slowed down after we installed Hotjar, so much so, that it took over a minute for our blog to load. The data that we gathered was not worth the length that it took our website to load.
    Read full review

    Usability

    Glassbox

    No answers on this topic

    Contentsquare

    So easy and simple to use! Straightforward anyone in the team is able to easily go in and set up anything in Hotjar. The UI is really simple. Whenever you give feedback to Hotjar they continously take on board the feedback and improve the tool.
    Read full review

    Support Rating

    Glassbox

    No answers on this topic

    Contentsquare

    Hotjar is a SaaS-based company, and as such has a good support service. Users can quickly submit support tickets through Hotjar's online portal. Enterprise customers get access to additional support members and have SLAs to support their larger, more complex needs. Overall, Hotjar is extremely reliable and I've never had to reach out to customer support.
    Read full review

    Alternatives Considered

    Glassbox

    No answers on this topic

    Contentsquare

    HotJar was selected for a few reasons:
    • Video Capture - HotJars video capture of user sessions is nothing short of amazing. It is so useful (not to mention cool) to see, in real time, how users interact with our software. It makes our jobs so much easier and more enjoyable to get this type of d
    • User Surveys - The ease and flexibility of surveys we can make available on our website are an awesome tool to get additional data.
    • Simple implementation - Adding a very small amount of code to our website gives us the ability to use all of HotJars features without having to touch our code again.
    Read full review

    Return on Investment

    Glassbox

    No answers on this topic

    Contentsquare

    • We have fixed many issues, for example, checkout usability problems with the video recording feature. You can catch bugs and get an overall idea of how a particular page is working.
    • Polls have helped us pair intent with the video sessions, so we can understand better why certain users answered different things. You get greedy and try to ask everything but that won't work. Keep it simple and it will give you small but important insights.
    Read full review

    Screenshots

    Add comparison